Canceling a order? - Page 2

Sooner · ‎03-10-2010

@Naturesbeauty wrote:
YES! I think they are doing that so you can’t change your mine and cancel. Very maddening! Then I have to return it when it is deliver. So when I return it I just mark “sent wrong item” that way I am not charged the return fees because they sent the wrong item.

@Naturesbeauty. If it really isn't the wrong item, and is an item YOU ordered, you are cheating the rest of us because we are all paying for return of an item you ordered. That really is not fair to us.

dex · ‎03-09-2010

@RespectLife I think there should be a cooling off period and that way people could change their mind without all of the wasted travel,packing and inconvenience.

Bhvbum · ‎07-18-2010

This is probably in inventory at their vendors, which means that when you place the order, the order goes to the vendors location. It then has to ship to the QVC warehouse to then be shipped on to you. So when it shows in process that is the time it takes for them to send the order to their vendor, and their vendor to ship to their QVC warehouse. All this happens before it ships to you.

RespectLife · ‎02-27-2012

@dex wrote:
@RespectLife I think there should be a cooling off period and that way people could change their mind without all of the wasted travel,packing and inconvenience.

Oh @dex

I totally agree! But it seems like QVC doesn't listen to us very well! LOL

I could see it if it shipped the same day or next....but with computers these days....I don't see why an order that stays 'in process' for the next 3-5 days can't be cancelled! Even if it is a vendor ship....computers can do that these days! LOL Not like they have to make a phone call or send a memo!

RespectLife · ‎02-27-2012

@Bhvbum wrote:
This is probably in inventory at their vendors, which means that when you place the order, the order goes to the vendors location. It then has to ship to the QVC warehouse to then be shipped on to you. So when it shows in process that is the time it takes for them to send the order to their vendor, and their vendor to ship to their QVC warehouse. All this happens before it ships to you.

I don't think so. Vendor ship items come directly from the vendors warehouse to us NOT double shipped to a QVC warehouse and then to us.

I just rec'd L & L, it came from CA. It did NOT go to a Q warehouse and then to me.

It came directly to me.

Brisky · ‎12-09-2018

I have not been in that situation. Do you think the Q could stall your shipping so your return time is shorter? Sometimes it takes so long to get and item.

Tricolor · ‎04-19-2010

Many orders are now shipping from the vendor that is why we can't cancel as in the past.

qvcaddition · ‎03-10-2010

@Valstybaby

@Valstybaby wrote:
@mamawsboys wrote:
Has this happened to anyone else? Order something around midnight & the next day decide you really don't want it. It says in "in process" can't cancel. But 5 days later still in process & has not shipped? This is so annoying!
Yes, all the time. So frustrating.

This happen to me this AM. Half hour after I ordered item, went to cancel and said in process of shipping. Called CS and she said of course nothing she could do. She actually argued with me when I said it will stay in processing for at least five days. I said how could it be in shipping, I just ordered it a half hour ago? Oh no I was wrong she said. I told her to read the blogs and forums and read al! The complaints about not being able to cancel right away and the item staying in process for days.

gabstoomuch · ‎03-16-2010

I have been wanting to look into the law about this.

I do believe there is a cancel order (for ANY seller, not just QVC) period of time where people have the right to cancel. It might be 24 hours? Maybe 48 hours? I know I have read about it.

It is not just a PA law, or any other state law. It is a buyers remorse law (or some similar words).

I have ordered something while watching the airing of a product, succombing to the high pressure "it is selling out, if you want it you better be fast" routine QVC uses.

Place the order, then while watching the rest of the presentation, either just change my mind, or see something in the presentation I did not hear or they had not said yet and instantly wanted to cancel. I am talking 15 minutes here, not even a whole day or the next morning, 15 minutes and it does not allow for it.

I may be wrong as I am not a consumer rights lawyer, but I truly feel this is illegal. I am going to dig deeper, because they are making TONS of money on return fees by blocking people from cancelling.

chrystaltree · ‎05-10-2010

I've tried to cancel something less than an hour later and I couldn't because it was "in processing" and then I didn't get the item for a week. They do it to discourage cancellations. What's worse is when you do cancel something.....but it comes to you anyway.