Beauty

[San Antonio Gal]

Why are they continuing to advertise for the bags if they're sold out, I wonder?

[Naturesbeauty]

I don’t think HSN or QVC are sold out of the Beauty with Benefits gift with purchase bags. That’s just speculation among the posters in the Forum. Both HSN & QVC are taking so long in sending our purchases, plus getting out the right orders. Ordering right now is a “hit or miss” on weather your going get your order and if it’s going to be right. I ordered my Beauty with Benefits on HSN and have received my product and gift with purchase bag all together. My QVC order came separately, product in one order and gift with purchase bag separately. Two separate orders.

[hooked on books]

@San Antonio Gal, hopefully that customer rep was wrong! Otherwise, they shouldn't continue to advertise the bags. It'll be interesting to see how this plays out!

[tace28]

I just got off the phone with my 2nd HSN representative today. I told him what the first representative had told me about the bags being sold out, and then I told him about this forum and how somebody else called customer service and was told that they do have bags in stock. You will all be happy to know that some of the representatives at HSN are giving the wrong information by telling people that they are sold out of the bags. The 2nd representative I spoke to said I will have my gift bag in 3 to 7 days. Hopefully that is true. Sorry, if I upset anybody here with the original incorrect information I received from the first representative. 🎉🎉

[hooked on books]

@tace28, yay, glad that you'll be getting your gift bag! Those reps need to be more mindful when speaking with customers!!!

[tace28]

Hopefully this time next week it will be at my doorstep. I would hate to have to talk to a third representative Hopefully this time next week it will be at my doorstep. I would hate to have to talk to a third representative😱😉

[Love my grandkids]

@tace28 Ok, got it. I've never ordered from HSN.

[Chi-town girl]

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@Love my grandkids wrote:

@tace28 Ok, got it. I've never ordered from HSN.

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@Love my grandkids  you know that we discuss all sorts of retailers here. Your post didn't help the OP...guess the lack of LR threads has you hunting for something new...lol 

@tace28  - you don't need to explain to anyone here why you post about HSN or any other retailer. I hope you get that BWB tote, sorry to read about your difficulties

[Chi-town girl]

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@tace28 wrote:
I just got off the phone with my 2nd HSN representative today. I told him what the first representative had told me about the bags being sold out, and then I told him about this forum and how somebody else called customer service and was told that they do have bags in stock. You will all be happy to know that some of the representatives at HSN are giving the wrong information by telling people that they are sold out of the bags. The 2nd representative I spoke to said I will have my gift bag in 3 to 7 days. Hopefully that is true. Sorry, if I upset anybody here with the original incorrect information I received from the first representative. 🎉🎉

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Excellent update @tace28  I'm sure it will be helpful to others that shop HSN.

There are some squatter posters that brag about not shopping at Q or H. Some of them look to insult Q and H shoppers, cause conflicts, post about politics, royal or Lisa Robertson threads are like 'food' for their nasty dispositions and then all of those scare tactic depressing full of inaccurate info threads about the Covid19 virus. It's inappropriate for a shopping forum. They harass shoppers and spread misery...they should be banned

[Chi-town girl]

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@hooked on books wrote:
@tace28, yay, glad that you'll be getting your gift bag! Those reps need to be more mindful when speaking with customers!!!

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@hooked on books  - it's probably a lack of training. But the core issue is the warehouse/fulfillment operations. This is not a new event so you would think they had a well defined process but at least they have been able to put into place an immediate corrective action.

Unfortunately there will be disappointed customers that are having problems getting assist from CS. Plus Q and H will incur addtl warehouse/ shipping expenses bc they should have shipped the BWB tote with the ordered item.