I ordered the blue and gold Dyson on the first of this month. A half hour later or so, because it was still in processing, I upgraded the shipping. This caused a double "soft authorization" on my account, which would fall off once the order was processed. I only did so because I'm a professional Hairstylist and my last dryer had unexpectedly died. (I cleaned it regularly, filter and all, and definitely wasnt expected this mid range dryer to die when it did. It should have lasted a lot longer) so I needed this as soon as possible.
It said it would be delivered the 4th, which I didn't really expect, but in the days of next day shipping I thought that would at least be close. So I asked a colleague if we could "share" his and he agreed. By the 7th I had no update on when the order would at least be processed, and during rushes it was getting difficult to share when both of us would be at the blowout stage with the one dryer. So I got a replacement. At this point, I'm over $200 invested into getting my grail hair dryer. I know the double charge was a soft authorization, but the fact remains that the charges weren't available, and my balance reflected that. (I just moved, so things are a little tight, hence why I was so glad for the easy pay option!) Which made all the budgeting I do a little more complicated, of course. By the ninth I'm calling (there were a couple calls and emails before this point, to ensure nothing was wrong.) And theres just no info available. While the customer service ladies were very nice, and seemed to genuinely care, they just had no answers for me at all. I'm a little upset, as I'm depending on this dryer arriving eventually, as the one I bought for temporary use isn't appropriate for the long term for a professional hair stylist. To get a more appropriate one I would have to spend more, and there seems little point when I have a top of the line dryer coming! (I've used a dyson, they dry hair significantly faster and with less damage than any other dryer I've tried. It's worth the investment in my career to have one. Definitely)
Today, the 12th, both charges are reversed. I'm super excited! I call to ensure nothing is wrong, and that it's just going through normal processing procedures. I'm told by the helpful lady who answered the phone that my order is being prepared for shipping and I'm so glad, as I've mentioned before this is the dryer I've wanted for quite a long time. After a few hours, I still haven't been re charged, and nothing has changed on the status, so my excitement wanes a bit. I call again, just to ensure everything is going smoothly, I'm very invested at this point and I dont even care if it's late, I just want even a vague answer of when it might ship.
I'm told that there is no update. It hasn't been shipped, and that as far as she can see they are still waiting on a response from the manufacturer. Really dashed my excitement quickly
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I'm just wanting some type of reassurance at this point, I've posted on another forum, but figured I might have a better chance at hearing a personal experience here because the way this is sold, and maybe someone else has had a similar experience when ordering the same thing. Has anyone else ordered the dyson and experienced these delays? I'm praying this is normal, as I'm just so nervous that after all this, my order won't even be able to be fulfilled for some reason.