AVEDA. HORRIBLE Customer Service... - Page 2

FiddleDeeDee · ‎03-06-2020

@IG The reason I posted it here is obvious: To alert those that may choose to purchase from AVEDA about horrible customer service.

@GenXmuse Why would you think she was going to resell the products? I don't even know HOW that could enter someones mind. Geez.

Remind me to NEVER post here again about any company in the beauty industry that treats customers badly. Wow. Talk about shooting the messenger....

*Four Seasons once again*

FiddleDeeDee · ‎03-06-2020

@MW in Iowa That's exactly she expected so was pretty ticked off when they gave her that list of instructions. One thing I'd like to know is if other customers have had their products leak, why not CHANGE how they are packaged for shipping?

*Four Seasons once again*

PinkSunset · ‎09-01-2016

@FiddleDeeDee wrote:
@IG The reason I posted it here is obvious: To alert those that may choose to purchase from AVEDA about horrible customer service.

@GenXmuse Why would you think she was going to resell the products? I don't even know HOW that could enter someones mind. Geez.

Remind me to NEVER post here again about any company in the beauty industry that treats customers badly. Wow. Talk about shooting the messenger....

because $500 of products is a LOT of product for one person to use. that's why it entered her mind,

My own experience with Aveda was positive, I ordered a bottle of shampoo and it came without a seal over the top, I emailed the company and they told me they don't use those shrink wrap seals on bottles because they are an environmentally conscious company and that it is a waste. I told them it felt like the bottle was not full so they sent me another bottle free of charge, keep the one I bought and I thought that was great service,

Snoopp · ‎02-02-2015

It sounds like the company isn't sealing the bottles. I rarely get an item that isn't at least taped these days to keep the lid closed. They really should be able to find a better method of shipping to secure the items.

scatcat · ‎03-15-2010

Does your SIL live near an Aveda store? I have one near me. Maybe she can return the broken bottle to a local store

I'm not trying to shoot the messenger, but her box may have contained 10-20 bottles. Is Aveda supposed to replace all those bottles or just the probably 1 that made the mess?

FiddleDeeDee · ‎03-06-2020

@PinkSunset wrote:
@FiddleDeeDee wrote:
@IG The reason I posted it here is obvious: To alert those that may choose to purchase from AVEDA about horrible customer service.

@GenXmuse Why would you think she was going to resell the products? I don't even know HOW that could enter someones mind. Geez.

Remind me to NEVER post here again about any company in the beauty industry that treats customers badly. Wow. Talk about shooting the messenger....
because $500 of products is a LOT of product for one person to use. that's why it entered her mind,

My own experience with Aveda was positive, I ordered a bottle of shampoo and it came without a seal over the top, I emailed the company and they told me they don't use those shrink wrap seals on bottles because they are an environmentally conscious company and that it is a waste. I told them it felt like the bottle was not full so they sent me another bottle free of charge, keep the one I bought and I thought that was great service,

@PinkSunset People do purchase items for gifts. There may be more than 1 person in the family who uses the products. Aveda stuff isn't cheap, especially if you use hair, skin and makeup. Not to mention to comment on how much one spends on anything is rude.

Assumptions tend to make a person look foolish. Just saying....

*Four Seasons once again*

FiddleDeeDee · ‎03-06-2020

@scatcat The nearest Aveda is about 2 hours away.

Currently, the box and all the contents are sitting in a large green garbage bag due to the mess of the contents. She could smell the Rosemary and Mint shampoo the moment she opened the front door; there was a stain of "stuff" left on the porch when she picked up (and immediately sat down) the box due to it being so soft.

Tell me, should a paying customer have to spend time washing, cleaning, buying a new box and sending everything back on her dime because of the company not packing it correctly? If so, then that's why companies can do what they want regarding CS.

Aveda did have great CS the few times I've ordered. I've been hearing mumblings that the excuse of COVID is being used by many to do the bare minimum when it comes to CS and I've started to see that in ways I hadn't before; perhaps AVEDA is hurting financially and has changed how they handle damages. I don't know but to ask a customer to jump through hoops due to THEIR poor shipping practices is unfair and poor CS, IMHO.

*Four Seasons once again*

Lipstickdiva · ‎03-10-2010

@GenXmuse wrote:
Was she buying to resell it?

@GenXmuse , I don't understand this question?

Lipstickdiva · ‎03-10-2010

@FiddleDeeDee wrote:
@scatcat The nearest Aveda is about 2 hours away.

Currently, the box and all the contents are sitting in a large green garbage bag due to the mess of the contents. She could smell the Rosemary and Mint shampoo the moment she opened the front door; there was a stain of "stuff" left on the porch when she picked up (and immediately sat down) the box due to it being so soft.

Tell me, should a paying customer have to spend time washing, cleaning, buying a new box and sending everything back on her dime because of the company not packing it correctly? If so, then that's why companies can do what they want regarding CS.

Aveda did have great CS the few times I've ordered. I've been hearing mumblings that the excuse of COVID is being used by many to do the bare minimum when it comes to CS and I've started to see that in ways I hadn't before; perhaps AVEDA is hurting financially and has changed how they handle damages. I don't know but to ask a customer to jump through hoops due to THEIR poor shipping practices is unfair and poor CS, IMHO.

Honestly if it were me, I would call them back and ask to speak to a supervisor. I would clarify what they wanted done and if they want everything back see if I could send photos of the mess. If they insisted on the items being returned, I can understand but I would NOT clean everything up and rebox it. I would tell them if they want it back, they need to send me a return label and I'd put the products as I received them into a box and send everything back. They can deal with the mess on their end.

For the poster who made the comment about that being a lot of money for Aveda products, it doesn't matter if she spent $5.00, $50.00 or $500.00. Aveda products aren't cheap. An under 7oz bottle of conditioner I wanted to try was $37.00.

Katcat1 · ‎07-21-2011

I would ask to speak to a manager. There is no way a company is going to tell me if I broke something or UPS did or the fact that it is Aveda's fault for the way they packaged my order.

kindness is strength