Beauty

[Jet722]

Hi

I posted on this topic previously but wanted to voice my concerns. I contacted CS as I thought my kits (ordered 2) were to ship 3/14. I was told previously that I could not move up my date to the week of 3/7-3/11 but I read that others received their kits last week. (I am happy for those who received good service.) My issue is why couldn't I move up my date? Another magical mystery, I have contacted CS twice now as my item as not left the building, this item is no surprise to them, why are they not all shipped at the same time? Well my resolve is an e-mail from CS to the leadership office. I do not post often and I do not complain often but I am really upset, if everybody pays the same s&h and the same for the product why should some of us receive inferior S&H service? UPS does not work on Sat and although I do not agree with the S&H charges I know that when I order something it is my choice so I have to live with it but my dealings with UPS have not been the best, they have delivered my items to the wrong houses, lost them, shipped 2 Sharp Aquas TVS on their sides (box stated not to) had to take off work all day as they could not tell date or if am or pm delivery on the TV S etc. The Q loves them but UPS has the CS ethics of slug, I know my fault for continuing to order. I apologize for this rant I just feel all I got was an apology,which is nice but not a resolution, they are sending feedback to the corporate office and anyone who has ever blogged Dan McDermott knows that your concerns will go into a black hole in space. They cannot send an e-mail to the warehouse to tell them to quit holding the item hostage etc, most customer service is no longer empowered to take care of the customer only to take the brunt of the issue. Ok I am stopping, as I need to go shopping for a BD gift since the one I ordered in November will not be here by 3/19, so much for auto plans. I think anyone whose BE did not ship with the others should receive a refund on the shipping and handling or a credit for the inconvenience. Thank you for listening I needed to vent as I could just cry, I should have just gone to the BE store to begin with. Enjoy your BE