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01-30-2020 12:15 AM
having optimum phone problems and all modems they brought are inoperative and land line phone caller id says nothing and no dial tone at all.
anyone else experience this optimum problem?
Bought another cell phone out of desperation....
Granted this is my favorite time of year but this lack of working optimum equipment makes me so sad....
01-30-2020 12:50 AM
@GiantsLover. Where is this? Do you have a state utilities commission to which you can complain?
01-30-2020 05:59 AM
You can find outage information with a Google search "Optimum Outage".
The company should have a written policy how they handle an outage. Please keep a record of all down periods,and contact your state board of public utility.
If you have another service provider switch.
01-30-2020 08:05 AM
@GiantsLover Our phones worked yesterday. I’ll check to see if they are today. Optimum has been a bit wonky for us for awhile. Phones work, but do not always show the caller on the tv which it should do. The tv sometimes just quits showing what show is on. Husband is going to take the tv boxes back and get new ones although that doesn’t help with the phone.
Just checked phone and have a dial tone. It may just be your area. I am in Southern Rockland.
01-30-2020 08:19 AM
I am in Southern Westchester and have Optimum, my phone is working fine
01-30-2020 09:06 AM
No problem here in NYC, Brooklyn. Make sure you get a pro rata discount for outages.
01-30-2020 09:07 AM
I am in Bergen County NJ and all is well here.
Sorry you are having trouble---it is so frustrating.
01-30-2020 01:18 PM - edited 01-30-2020 01:19 PM
Hi all:
Thanks for your replies....
Yes I complained many times in vain. seems no one cares about Optimum customers having nunerous optimum problems with faulty rented Optimum stuff.
01-30-2020 01:24 PM
@GiantsLover. Have you considered a phone service like Vonage? My sister in Pa., has had it for years and it works flawlessly. Cheaper too.
01-30-2020 01:29 PM
Thanks Kachina624 and I will also check out vonage service.
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