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Valued Contributor
Posts: 517
Registered: ‎08-28-2018

optimum phone service is inoperable again

having optimum phone problems and all modems they brought are inoperative and land line phone caller id says nothing and no dial tone at all.

 

anyone else experience this optimum problem?

 

Bought another cell phone out of desperation....

 

Granted this is my favorite time of year but this lack of working optimum equipment makes me so sad....

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Honored Contributor
Posts: 41,666
Registered: ‎03-10-2010

Re: optimum phone service is inoperable again

@GiantsLover.  Where is this?  Do you have a state utilities commission to which you can complain?

New Mexico☀️Land Of Enchantment
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Respected Contributor
Posts: 4,532
Registered: ‎03-09-2010

Re: optimum phone service is inoperable again

@GiantsLover

You can find outage information with a Google search "Optimum Outage".

The company should have a written policy how they handle an outage. Please keep a record of all down periods,and contact your state board of public utility. 

If you have another service provider switch. 

 

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Honored Contributor
Posts: 10,015
Registered: ‎05-01-2010

Re: optimum phone service is inoperable again

@GiantsLover  Our phones worked yesterday. I’ll check to see if they are today. Optimum has been a bit wonky for us for awhile. Phones work, but do not always show the caller on the tv which it should do. The tv sometimes just quits showing what show is on. Husband is going to take the tv boxes back and get new ones although that doesn’t help with the phone. 

Just checked phone and have a dial tone. It may just be your area. I am in Southern Rockland.

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Honored Contributor
Posts: 13,222
Registered: ‎03-09-2010

Re: optimum phone service is inoperable again

I am in Southern Westchester and have Optimum, my phone is working fine

Stop being afraid of what could go wrong and start being positive what could go right.
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Respected Contributor
Posts: 3,096
Registered: ‎06-15-2014

Re: optimum phone service is inoperable again

No problem here in NYC, Brooklyn. Make sure you get a pro rata discount for outages.

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Trusted Contributor
Posts: 1,085
Registered: ‎03-10-2010

Re: optimum phone service is inoperable again

I am in Bergen County NJ and all is well here.

 

Sorry you are having trouble---it is so frustrating.

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Valued Contributor
Posts: 517
Registered: ‎08-28-2018

Re: optimum phone service is inoperable again

[ Edited ]

 

 

 

Hi all:

 

Thanks for your replies....

 

 

Yes I complained many times in vain. seems no one cares about Optimum customers having nunerous optimum problems with faulty rented Optimum stuff.

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Honored Contributor
Posts: 41,666
Registered: ‎03-10-2010

Re: optimum phone service is inoperable again

@GiantsLover.  Have you considered a phone service like Vonage?  My sister in Pa., has had it for years and it works flawlessly.   Cheaper too.

New Mexico☀️Land Of Enchantment
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Valued Contributor
Posts: 517
Registered: ‎08-28-2018

Re: optimum phone service is inoperable again

Thanks   and I will also check out vonage service.