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Respected Contributor
Luvsmyfam
Posts: 4,015
Registered: ‎11-26-2019

THANK YOU CUSTOMER SERVICE

‎06-21-2025 08:56 AM

I purchased a piece of clothing yesterday morning.Shipping was the normal 3.50.That late afternoon,Q announced free shipping the rest of the day.I called customer service and asked if they could please deduct shipping fee on my purchase, and she said so kindly ABSOLUTELY!

Now that's service

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Honored Contributor
Estellee
Posts: 8,869
Registered: ‎07-12-2011

Re: THANK YOU CUSTOMER SERVICE

‎06-21-2025 09:25 AM

@Luvsmyfam That's great you caught it when you did. CS is always very helpful.

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Respected Contributor
Bookplate
Posts: 2,335
Registered: ‎08-19-2011

Re: THANK YOU CUSTOMER SERVICE

‎06-21-2025 11:21 AM

Thanks for mentioning this.  I too ordered a clothing item in the morning and noticed the free shipping later in the day but it never occurred to me to ask to have the shipping refunded.  I just assumed that was my bad luck.  Next time I will ask too.

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Honored Contributor
RespectLife
Posts: 16,486
Registered: ‎02-27-2012

Re: THANK YOU CUSTOMER SERVICE

‎06-23-2025 08:48 AM

@Luvsmyfam wrote:

I purchased a piece of clothing yesterday morning.Shipping was the normal 3.50.That late afternoon,Q announced free shipping the rest of the day.I called customer service and asked if they could please deduct shipping fee on my purchase, and she said so kindly ABSOLUTELY!

Now that's service

 

 

@Luvsmyfam 

 

I saw that 'Flash Free shipping event' and wondered about those who ordered early in the day.

 

I am SO glad they adjusted your order!

 

I'd be pretty miffed if that happened to me!

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