Among Friends

[Fiero Woman]

Why ever does QVC allow people to make reviews on an item they have not purchased?  I was looking up wind spinner and all three reviews of a new one were made by individuals who had not purchased the wind spinner, maybe the brand but not this item.  Makes me not believe or pay any attention to reviews.  A review should be of the product not an opinion of the company.  

[I am still oxox]

This has been an ongoing discussion, unless QVC checks names against item numbers before publishing a review it will continue to occur

[qbetzforreal]

This question has been raised before and one Moderator (who shall remain nameless) said that it was okay for someone to give an opinion of product w/o purchasing it.

[chrystaltree]

That's something no one can understand.  It's why I don't pay much attention to reviews.  I never buy cookware and kitchen stuff but I can post reviews on all that stuff, all day long...lol   People just make stuff up for the fun of it.

[blackhole99]

When a person watches a presentation on QVC and believes what the host and vendor say, then they should be able to review the product whether they buy it or not.

[Alison Wonderland]

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@Fiero Womanwrote:

Why ever does QVC allow people to make reviews on an item they have not purchased?  I was looking up wind spinner and all three reviews of a new one were made by individuals who had not purchased the wind spinner, maybe the brand but not this item.  Makes me not believe or pay any attention to reviews.  A review should be of the product not an opinion of the company.  

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It's a balancing act and every solution has drawbacks.

On HSN, you can only leave a review if you've purchased an item - within a certain time frame and directly from HSN. If you own the item but bought it elsewhere, you can't review it. If the item comes in a different configuration or has a new item number, you can't review it. I find their system too restrictive.

QVC changes items numbers and reconfigures items on a regular basis. I could have never ordered item A12345 before, but it might be a 5-piece kit that I have every part of from various other purchases. If they followed HSN's system, I couldn't leave a review of A12345 because I didn't purchase that item number, even if I have all the items.

QVC has differnet order numbers for one-time delivery of an item and for the exact same thing on auto-delivery. If I order something on A-D, I try to remember to copy and paste my review into the single-delivery item number, too. With the HSN system, I couldn't do that because it's not the same item number.

QVC sells things I've purchased elsewhere, but I can still review them here even if I bought the item at another store. HSN's system doesn't allow for that, so I can't review items I have a lot of experience with just because I bought it somewhere else. 

For those reasons, I don't mind the open policy. As you said, you can read the review and figure out the person didn't actually try the item and then you can choose to discount the review if youw want. You can also click the button to report the review if you think it doesn't belong. I report reviews where the person is reviewing the wrong item and reviews where the person clearly hasn't used the item she or he is reviewing.

[Fiero Woman]

@blackhole99  I am sorry but watching a presentation doesn't give one the knowledge of giving a review.  A review should be if you have used or own the product and your experience with the product.  Now, I won't believe any review.

[Fiero Woman]

If you review a book, you have read it, not looked at the cover on tv.

[Alison Wonderland]

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@blackhole99wrote:

When a person watches a presentation on QVC and believes what the host and vendor say, then they should be able to review the product whether they buy it or not.

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That's way too extreme. I've seen a presentation for many skincare products and I have no business reviewing them if I haven't tried them. I don't know how they feel, how they smell, how effective they may or may not be, or if they break me out. There's no way I would presume to write a review on those.

Just like I've seen food presentations on QVC. I've never ordered those popt stickers and seeing them doesn't mean I know how they taste, if they have a good consistency, if they smell nice. Why would I have any business reviewing food I've never eaten? That would be ridiculous.

[Mz iMac]

I have done a review on a Q kitchen product that I have but purchased from elseware.  The product was the exact same model that Q was selling as a TSV.