Puzzling Incident

pommom · ‎03-10-2010

My BIL passed more than 2 years ago. My sis got a reminder phone call from CVS on Monday that his prescription was ready for pick up. She called CVS and informed them that he'd been gone for more than 2 years; they never used CVS; he had never been on that particular medication; and how did they get her cell phone number? In addition, when was the last refill?

CVS told her the last refill was March of this year and the contact information was listed with her phone number.

She immediately told them to delete the file which they did. She followed up with a call later in the day and they couldn't pull it up.

How did this happen? Weird.

If your face brightens when you meet a friend, you have struck gold. - unknown

151949 · ‎03-09-2010

This could be as simple as when the Rx was filled and the pharmacist went to enter it in the computer they hit a wrong name on a list of names and it went through that way. Unless it happens again I wouldn't worry about it.

fortune · ‎03-14-2010

@pommom wrote:
My BIL passed more than 2 years ago. My sis got a reminder phone call from CVS on Monday that his prescription was ready for pick up. She called CVS and informed them that he'd been gone for more than 2 years; they never used CVS; he had never been on that particular medication; and how did they get her cell phone number? In addition, when was the last refill?

CVS told her the last refill was March of this year and the contact information was listed with her phone number.

She immediately told them to delete the file which they did. She followed up with a call later in the day and they couldn't pull it up.

How did this happen? Weird.

@pommom

Looks like someone is using your BIL's identity to get prescriptions. I wonder if they went through his trash. They would have to have his prescription insurance card and an ID. I wonder how one would pursue this--call the police?

circles · ‎03-10-2010

I would want to know what insurance they billed for the last refill...

There are so many strange things going on its down right scary...

Plaid Pants2 · ‎03-14-2015

Sometimes patients will have the same name. For example, "John A. Smith" and "John B. Smith"

John A. takes Crestor, but John B. doesn't.

John A. uses CVS for his scripts, but John B. doesn't.

Whoever enters the info, accidentally put John A's info in for John B.

I hope that makes sense.

pommom · ‎03-10-2010

@fortune

This sure sounds like ID fraud. The hospital would not relinquish his personal affects to my sis. It could have been b/c of the way he passed. He took his life.

When my late ex-husband died, the hospital handed all of his belongings to my DD. But his was a totally different situation. He had had successful eye surgery, but had cardiac arrest on the way to ICU.

If your face brightens when you meet a friend, you have struck gold. - unknown

Mesmerized169 · ‎03-09-2010

@pommom

CVS has a thing called auto-refill on a certain frequency (every month, every 90 days, every 6 months, etc, etc). Is it possible that the Rx in question was on auto-refill?

Also my CVS doesn't always call me with a reminder, so maybe yours did this time because it was sitting on the shelf for a while, waiting to be picked up?

Another thing, just because an Rx was refilled (i.e. such as via auto-refill), it does NOT necessarily mean someone actually picked it up in the past. Only the Pharmacist can look into their database file to confirm or deny this having happened.

But I'm guessing now that the file has been deleted, these things cannot be investigated further?

Allegheny · ‎03-19-2010

@pommom

This is interesting. May-be I am a little dense. I am just wondering when she called CVS, did they just have on record her cell phone number, or her name. Was the prescription actually filled in her husband's name?

hckynut · ‎03-10-2010

@pommom

My wife worked as a Medical and Dental Claims Analyst for over 30 years. She told me many times one of her biggest headaches were people continuing naming their sons first name as: Robert J. Smith II/ Robert J. Smith III and on and on.

It is especially a big problem when on the same insurance policies, be it medical/ dental and prescriptions. Many times more than 1 person in those same families have the same or similar issues.

Why your cell number would be on your late BIL prescription, especially if you were never listed? First, there is no way my phone number would ever be authorized by me to be on "contact list", there would be no reason.

My concern would be less on my BIL being deceased and more on how/why any of your phone info would be on his prescriptions.

I personally would contact or visit CVS and get the contact info for whomever was paying the biggest share of that particular prescription, and doctors name the wrote the very first prescription for this med.

Old methods of digging through trash or cyber hacking, cannot produce information that was NEVER on a document or a hard drive. They would have needed more than 1 source of documentation to be able to put a cell number on something where it was never listed. Your cell number, connected to something where it never existed?

hckynut(john)