Among Friends

[IMW]

Thanks for sharing this. I wish Macy's would improve their web site, I find it unwieldy, but after reading your post I'll give it another shot.

[SeaMaiden]

@FranandZoe  Thank for sharing.  Many companies gain their customer base on their excellent service. They get my business! 

[NycVixen]

---

@dal23 wrote:

They are great.  Thanks for the reminder - I have some things that need to go back and are nearing the deadline.  Hope I can find the receipts.  For some reason, not all my orders are logged on my Macy's online account.  The only issue I have with Macy's is that their website is a little difficult to navigate.  It's kind of overwhelming.  (Meanwhile the selection in the stores is pretty pathetic)  I do most of my shopping at Boscov's.  Couldn't live without it!

---

@dal23   FYI - Don't worry about finding the receipts. Several years ago, Macy's instituted a new policy where every purchase in store gets a special sticker placed on the item. Once I returned something and I couldn't find my receipt and they just scanned the sticker and it acts like a receipt.

If you bought it online, macy's also emails you a receipt so you should have that. EIther way, I'm certain you'll be able to return it.

Macy's has been my favorite store since I was little when I would go to the 34th St store in NYC. That store and Macy's bring such happy memories for me. I always meet people at that store and visit whenever I'm in the area. It feels like home to me.

[FranandZoe]

---

@dal23 wrote:

They are great.  Thanks for the reminder - I have some things that need to go back and are nearing the deadline.  Hope I can find the receipts.  For some reason, not all my orders are logged on my Macy's online account.  The only issue I have with Macy's is that their website is a little difficult to navigate.  It's kind of overwhelming.  (Meanwhile the selection in the stores is pretty pathetic)  I do most of my shopping at Boscov's.  Couldn't live without it!

---

You don't even need a receipt as long as you can find the order online.  

[FranandZoe]

Thanks everyone!

Sorry to hear so many don't care for shopping in Macy's storres.  I personally prefer online shopping.  I seem to only shop in the store when I return something and I'm not even doing that anymore.  I love Macy's website.  Love their sales and promos, star rewards etc.  They have great deals IMO on high quality merchandise.  And I think they have a nice mix of "name"  designer brands and their own store brands.  I get their catalogues too and find a lot of things in there that I can then buy online.  

[I am still oxox]

@NycVixen

I agree their Herald Square store is something special, I love the old wooden escalators, and I enjoy all the tourists that are always around.

This past Summer my DH was in HSS for a week, one of the days I was down visiting him I took a cab back and forth to Macy*s

[Daysdee]

I love shopping Macy's online.  Much more selection that at the local store.  Lots of peites online too.   My local store isn't far away.  They have a counter specifically for returns of almost all items except jewelry and cosmetics which go to those departments for returns.  If  I don't have my receipt handy I can just insert my credit card in the scanner and they find my purchase information.  Easy returns.

[VaBelle35]

The last order I placed at Macy's has an option to choose slower shipping and get $5 in Macy's Money.  It's already free shipping so they are giving me $5.

Since I didn't need it quickly, I opted for the Macy's Money.

We'll see how this works out long term.  I have to remember to use the Macy's Money.

[Calcgirl]

I LOVE MACY'S!!!!!

[Katcat1]

They should do something right.  I find their stores to be cluttered with so much stuff you can't walk through some aisles.  I am somewhat bitter against Macy's because they took over Marshall Fields.  I miss Marshall FIelds especially the State Street store (the mother store).  It was so beautiful and had so many different restaurants that it was a pleasure to shop in and have lunch in.  Macys closed almost all of the restaurants in the State Street store. and completely closed restaurants in suburban stores.