@CareBears wrote:
Calling UPS and asking to speak to a supervisor is pointless or at least it was in my circumstances. I used to order my heart medication through home delivery, one time the UPS person claims I was not home to receive the medication and left a note that they would deliver the next day (BTW I was home the 1st attempt, but they never rang the doorbell or knocked), so I made sure I had the front door open, and the front window open the next day, no medication was delivered and this was a Friday afternoon. So I called UPS and asked to speak to a supervisor explaining that this item was heart medication, to be taken 3 times a day and I was going to go without it now over the weekend, she called back and claimed that the driver indicated that I was not home, so I explained to her that yes I was home, and had left the front door open, the front window and at the time I had a dog, so her driver was being less than honest with her, and when it comes to peoples medication them not delivering could be a danger to the patient, she brushed me off and assured me that they would be delivered on Monday. I then phoned the drug company and filed a complaint against UPS and suggested that they find a different carrier. Monday I planted myself in front of the door except for the 1 time I litterally ran to the rest room for just a minute, AGAIN the driver never knocked or rang the bell and when I went back to the front door he was writing yet another notice that they had attempted delivery and no one was home, and then instead of handing me my medication he tossed at me and left. So once again I called the UPS supervisor and stated my case, I never heard from UPS regarding this, and the same driver continued to go about his job as usual, so complaing to UPS falls on deaf ears!
Oh, I am so with you on this! About a year ago, I was waiting for some medical equipment. I stayed home all day on the day it was supposed to be delivered. As it started to get late, I checked tracking online and it showed that it had been delivered that afternoon. I went outside, checked my porch and everywhere else, and there was no package. I asked a few of my neighbors and no one had seen it or the truck. I wasn't surprised because I always hear if someone is on my porch and I had heard nothing the entire day.
So I called UPS and was told that it had been delivered. I told the woman that it had not been delivered to me and that it was medical equipment that I needed right away. She said they would have the driver follow his route again the next day to see if he could "remember" where he had left it. She also said they would do an investigation. (Guess what happened with that? He said he delivered it to my door, and that was the end of the investigation!)
Meanwhile, days later, I found out that it had been left on the porch of a neighbor who doesn't even live near me. They were away on vacation and found it when they got home. It was clearly addressed to me, but left on their porch. When I called UPS to let them know, they still insisted that it had been delivered to me. "You probably just didn't see it". Really? I have had so many problems with UPS. Give me USPS any day!
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