Among Friends

[ECBG]

I called the Nordstrom 800 number for returns.  

Stupidly, I forgot to include the return form inside of a box (I was getting out several items at a time).  She wants the non existing order number.  Not happening!  She was hard to understand.  

Everyone wants a job.  It's hard to actually get someone that is understandable?  This is Nordstroms! 

[Kachina624]

Nordies probably outsources their customer service to some foreign country.

[millieshops]

@ECBGLet's assume you and the CS could have communicated -  what ideas do you have to identify your return so you can get your refund?

[ECBG]

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@millieshops wrote:

@ECBGLet's assume you and the CS could have communicated -  what ideas do you have to identify your return so you can get your refund?

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@millieshops Online now Luv

[RoughDraft]

Do you still have the return form?  Did you order the items on line?  Did you keep a copy of any e-correspondence that might have contained the information she needs?

[millieshops]

@ECBGWishing you a good result.

[ECBG]

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@millieshops wrote:

@ECBGLet's assume you and the CS could have communicated -  what ideas do you have to identify your return so you can get your refund?

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@millieshops I contacted the online.  No problem with voices there.  She got it resolved for now.  Much thanks!

[ECBG]

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@RoughDraft wrote:

Do you still have the return form?  Did you order the items on line?  Did you keep a copy of any e-correspondence that might have contained the information she needs?

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@RoughDraft The online CS was much, much better.  Asked her to pass along the problem with the 800 number.

[ECBG]

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@ECBG wrote:

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@millieshops wrote:

@ECBGLet's assume you and the CS could have communicated -  what ideas do you have to identify your return so you can get your refund?

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@millieshops I contacted the online.  No problem with voices there.  She got it resolved for now.  Much thanks!

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@millieshops To answer your question   she needed the numbers on the invoice I neglected to include.   The order number wasn't labeled!  Imagine that!!!!!!!

[Krimpette]

Doesn't sound like you have much of a chance of getting a refund, since you didn't include any paperwork.  Not sure how they could track it for you. Hard to swallow, I'm sure.