Ebay question - Page 2

jackthebear · ‎03-11-2010

@Mom2Dogs wrote:
@chrystaltree Seriously? Tried to RUIN her business, my review was EXACTLY what happened...she was no help when I contacted her at the time about the cancellation.

First email said that I CANCELLED, I did not.

that is the fishy part, a seller can't cancel, only a buyer can

I know b/c I just went thru it with something I ordered.

just block her and move on,

willomenia · ‎07-31-2011

NO, don't change your review. the vendor should have let you know that she cancelled for a reason. not getting back to you was 100% wrong. it's not fair to the sellers that are very good at communication, that's how ebay works. good seller, good review. (no, I don't sell on ebay, but I buy on ebay, and i look at the ratings before making my decision.)

cjm61 · ‎09-07-2014

@Mom2Dogs If I am not happy with my purchase, which is super rare, I usually leave a Neutral. Most all the sellers I deal with try to make things right by offering a discount on your next order or a $10 credit or something similar. I've had wrong items shipped to me and sellers are very helpful. They haven't once asked me to return the item. They say keep it and will ship the correct item, which usually isn't available, or give me some kind of credit. These sellers I normally leave a Positive review with a brief explanation that item was not available but seller made it right.

And yes, negative reviews can be detrimental to a seller. Like I said, I try to avoid them unless a seller is blatantly lying or scamming the buyers.

I've been a member for 20 years and 99% of the time I have a good experience. However, with that said, I tend to buy from the same sellers I trust and offer items I can use and want.

89135 · ‎11-06-2017

I've ordered from Ebay and had a couple problems with sellers. I don't leave a review with them and just don't buy from them anymore..less stress that way. I would leave your review since she never told you SHE had canceled the item.

Venezia · ‎03-09-2010

I haven't dealt with eBay for quite a while, but I used to buy a lot through them. I had mostly good experiences. I'm not sure I ever left a negative review; maybe once, when a seller was really bad. (Sent absolutely defective jewelry - missing stones, broken prongs - and basically said "tough"; refused to do anything about it. I ate the cost, but left a negative review to warn others. I realize now I should've reported her to eBay.)

I had another who was selling some earrings I wanted for a special occasion. I emailed to make sure they would be sent in plenty of time (yes, absolutely!) and then used the BIN option. Well, the earrings arrived way too late for the event and, when I contacted the seller, she simply said "Oh, I only ship on (blah, blah, blah) dates" and "I do the best I can". And lie to your customers? Would never deal with her again, if she lies just to make a sale. I left a neutral review - earrings okay, seller not so much and why.

@Mom2Dogs - No, I would not retract your review. From what you've told us, the seller had plenty of opportunity to explain the situation to you and make things right.

"" A little learning is a dangerous thing."-Alexander Pope

Venezia · ‎03-09-2010

@cjm61 - Thank you for explaining how an item for sale is suddenly "unavailable", because that never made sense to me. One minute it's there and you've paid for it...and the next it isn't?

"" A little learning is a dangerous thing."-Alexander Pope

Effie54 · ‎09-08-2010

@vermint wrote:
@chrystaltree wrote:
It was obvious from that first email that just didn't have the item. Then you harassed with emails for an item she didn't have, then you got mad and tried to ruin her business with a bad review. I would change the review but I would not have written in the first place.
@chrystaltree I think the OP was owed an explanation as to why the order was canceled. According to her the cancelation notice said that she canceled it, which she did not. A good seller would have explained why in the first cancelation notice.

Yes, exactly. I agree with the OP. She didn't harass the seller, she simply wanted an explanation. I wouldn't change the negative review. Next time that seller will be more proactive.

Effie54 · ‎09-08-2010

@jackthebear wrote:
@Mom2Dogs wrote:
@chrystaltree Seriously? Tried to RUIN her business, my review was EXACTLY what happened...she was no help when I contacted her at the time about the cancellation.

First email said that I CANCELLED, I did not.
that is the fishy part, a seller can't cancel, only a buyer can

I know b/c I just went thru it with something I ordered.

just block her and move on,

Yes, the seller can cancel a transaction. I've had it happen as well.

Alsace Gal · ‎11-25-2014

I don't give negative reviews. I will write item was canceled. Too many times vendors and customers are under pressure and become flustered, especially if a customer is contacting them too many times with the same questions. We're all human and often times don't respond in a way a customer or vendor would like.
I believe too many times a bad review is revenge.

Most ebay vendors are small businesses and a bad review does hurt their business.

'Your vendor was not out to get you.