Ebay question

Mom2Dogs · ‎03-09-2010

I ordered an item from Ebay, the sale seemed to go thru but the next morning, I got a message that the order was cancelled and that it was ME that cancelled, I did not cancel.

I contacted the seller, and I never got a clear answer, just, item was cancelled, and I did contact her several times.

Yesterday, Ebay asked for reviews and I did not give her a good review, this morning, the seller contacted me, said she did not have the item to send and therefore she cancelled the item. Now she wants me to adjust my review in her favor.

Is there a reason I should change my review..I was honest in my comments.

Pook · ‎03-20-2010

@Mom2Dogs I wouldn't since she did not contact you to tell reason she cancelled!

jackthebear · ‎03-11-2010

@Mom2Dogs wrote:
I ordered an item from Ebay, the sale seemed to go thru but the next morning, I got a message that the order was cancelled and that it was ME that cancelled, I did not cancel.

I contacted the seller, and I never got a clear answer, just, item was cancelled, and I did contact her several times.

Yesterday, Ebay asked for reviews and I did not give her a good review, this morning, the seller contacted me, said she did not have the item to send and therefore she cancelled the item. Now she wants me to adjust my review in her favor.

Is there a reason I should change my review..I was honest in my comments.

as a seller, eBay doesn't like it when an order is canceled for any reason. and you get dinged.

actually it's better for you, the order was cancelled right away

and feedback extortion is also a no no,

just block her

you could report her but there's no reason

San Antonio Gal · ‎05-18-2017

@Mom2Dogs - I would retrieve it and just not use the seller again.

chrystaltree · ‎05-10-2010

It was obvious from that first email that just didn't have the item. Then you harassed with emails for an item she didn't have, then you got mad and tried to ruin her business with a bad review. I would change the review but I would not have written in the first place.

We rescue cats · ‎01-25-2023

I am not an Ebay buyer, I've not bought anything from that site for years. BUT, it I were buying an item and had the buyer cancel the item with no explanation I would have done the exact same thing. It would have taken her a few minutes to reply that the item was no longer available, had she answered your first email as she just did this morning that would be different but as it is she said YOU cancelled the order, that isn't a great review of you as a customer. I would not change my review.

Lynn-Critter Lover!
(especially cats!)

vermint · ‎04-05-2010

@chrystaltree wrote:
It was obvious from that first email that just didn't have the item. Then you harassed with emails for an item she didn't have, then you got mad and tried to ruin her business with a bad review. I would change the review but I would not have written in the first place.

@chrystaltree I think the OP was owed an explanation as to why the order was canceled. According to her the cancelation notice said that she canceled it, which she did not. A good seller would have explained why in the first cancelation notice.

cjm61 · ‎09-07-2014

@Mom2Dogs Being a customer as both a buyer and a seller, on Ebay, here is my opinion.

I have had a handful of items cancelled by the seller due to unavailability. Some sellers offer the same item at a higher BIN price and then offers the same item as an auction. Occasionally the item will still be open in the auction but somebody purchased the BIN at the higher price. I have no idea why a person buys at this much higher price but they do. There's a few other reasons for the item not available, but it's kind of irrelevant in this case.

When this happens, the items become unavailable. Usually a seller will just say "Item Cannot Be Found/Lost" or "Item is Unavailable". You then get a refund, no further explanation. The seller should have been upfront and told you SHE cancelled.

Regardless, I don't feel your feedback was uncalled for. If a seller cancels my order, and I always pay immediately, I would leave a Neutral feedback just stating I did not receive my item due to seller cancelling. Now, if the seller lied to me, I would leave a negative review basically stating the same thing.

Reviews are to review the transaction. If you are honest with the review, there is no reason to retract it. Other buyers need to know if a seller is known to cancel orders, whether the item can't be found, sold elsewhere, or just lack of organization by a seller.

Mom2Dogs · ‎03-09-2010

@cjm61 Thank you I appreciate your reply...I don't think I will change my original review.

When you sell on Ebay, does a review make a difference to you? I understand no one wants a negative review but what if I just don't reveiw at all, even tho EBAY encourages me to review?

Mom2Dogs · ‎03-09-2010

@chrystaltree Seriously? Tried to RUIN her business, my review was EXACTLY what happened...she was no help when I contacted her at the time about the cancellation.

First email said that I CANCELLED, I did not.