Among Friends

[Lostandscared]

I will NEVER return to that store. Ok i only go maybe once ar twice a year, i buy halloween candy there, and maybe laundry soap. Well today i wanted to return 2 extra bags of un-opened candy, about 24.00. I waited about 20 minutes in long line, then left to do other errands. When i got home a few hours later, something told me to check my account. What i saw was a DEBIT for 24.00 and then a credit for 24.00. Which means for all you smart ladies,....i was never given my money back. 

 So i called and was told to come back to store with my reciept... about a 20 minute drive back. I did  and asked for a manager. I showed him my account and what happened, and he said i would need to bring a bank statement with date and time of transactions....because they need to know WHEN it took place. I was very upset, and the lady who did the return was very snotty to me and said " I would never do that". 

  i called my bank then and there, Lucky to get a human, and she verified the transcations seconds apart.....I was given my 24.00 back. BUt really it wasn"t the small 24.00 amount to me at   all,  it was how I was treated.

[blackhole99]

I sure wouldn't want to lose $ 24.00, just think how many people they do that to who do not catch the mistake.

[qbetzforreal]

I was done with Sam's Club.  The checker charged me twice for an item which I needed to returned.  Even though I had a receipt and the items, you would have thought I committed grand larceny.  The manager started yammering about having to look at videotape.  It took awhile but I finally got my money back and have not been back to a Sam's Club.

[Scooby Doo]

I personally would file a complaint with their corporate office.  You should be able to do that on line with your receipt #.

[KailaS]

The Walmart in- store returns system really is awful I,ordered something online (a blanket) was charged for one blanket, but I received two.  I called their order center, was thanked for my honesty, and asked to return the second blanket to the store. Would you believe that because I wanted no money back, the person at returns accused me of "Lifting" the item and having remorse? I was asked to step aside while security was called. The whole situation took about 30 minutes to resolve. I vowed never to return. The manager took the side of the cashier. I will donate any future mistakes from any place.

[x Hedge]

    It's the self-assured, "I would never do that" comment that gets me.

The employee that said that must have clones sprinkled through society.

[drizzellla]

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@qbetzforreal wrote:

I was done with Sam's Club.  The checker charged me twice for an item which I needed to returned.  Even though I had a receipt and the items, you would have thought I committed grand larceny.  The manager started yammering about having to look at videotape.  It took awhile but I finally got my money back and have not been back to a Sam's Club.

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Same  thing happened to me at Costco. Except I did not return the item. Took almost half an hour for them to give me a credit.

[Kachina624]

Half the people in the world are out to fleece Walmart and take advantage of them in a million diffetent, unique ways.  It's no wonder they're paranoid.

[QVCkitty1]

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@Kachina624 wrote:

Half the people in the world are out to fleece Walmart and take advantage of them in a million diffetent, unique ways.  It's no wonder they're paranoid.

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Tough !

[CAcableGirl2]

@Kachina624  Although you may be correct, they need to figure out a way to NOT alienate their "honest" customers who just go there to shop.

I wonder if that person did the debit....and took the $24 for herself, and then did the credit and has been pocketing these errors.

I am the suspicious kind, especially when they get indignant when called out on making a mistake, instead of feeling bad that they had overcharged you.

That manager really missed a good opportunity for great customer service.  He should have (and probably has the power to), offered you an apology, a gift card of $25, and the credit to your account - especially since you had to drive 20 minutes back to have them fix THEIR error.

If he had done that you probably would feed a lot better about Walmart and see yourself shopping there again, instead of being treated like some sort of scamming customer.