Hello, first time on this Among Friends board...
I'd like opinions, please, on something that just happened to me at the nail salon I've been going to for over five years. I've been with the same nail tech for even longer than that as I have followed her from place to place. My question is about appointments vs walk-ins. I'm warning you, this is a lengthy post!
I always make an appointment at least a day prior. I've had a rough couple of weeks dealing with an elderly, sickly stepmother and really looked forward to today's 3:00 appointment for a much-needed mani-pedi. I arrived on time, saw my tech was finishing up the lady in her chair, so I fiddled on my phone to kill time. I saw that the lady in the chair had already had a pedicure and was apparently getting a manicure now. She kept making the tech go back and forth to help her pick a color. Every time the tech went over with the sample boards, the lady didn't like the color. This went on for a while. The tech came over to ask me if I could wait another 15 minutes. I said no and left. As I walked out, I thought to myself, go back in, just wait, you'll get your mani-pedi. But it was the principle. I walked to my car and phoned the manager inside to ask if the lady in the chair was a walk-in or had an appointment. I was told she was a walk-in. I then asked why the tech was scheduled with such a long appointment knowing that she had a 3:00 appointment coming in and also asked why the lady wasn't shown over to someone else to finish since the appointment (me) had arrived on time and waited a pretty long time. I was told once they start, they can not pass to another nail tech. I've never heard of that before. Not sure if it's their salon policy or a law.
So my question to you is this: Should someone with an appointment be expected to just sit there and wait or should the salon have handled things differently? I know there have been times when I've asked for additional services at the last minute but have been told they were too booked to accommodate me. I also know that sometimes you have to wait, but 45 minutes isn't right.,
(Is it the end of the world? No! Guess I'm just grumpy today!!!)