About Wayfair

chrystaltree · ‎05-10-2010

Someone asked about Wayfair returns not too long ago. I have purchased from them but never had to return anything....until Monday. I purchased a set of lamps for our family room. Not super expensive, aroun $150 for the set. Well, they arrived Christmas week and I decided not to put them up until after I took Christmas down. I didn't open the box, I put it in the closet. Christmas so crazy that it just never occurred to me that I should inspect them. When I opened the box on Monday, I saw that one of the lamps was smashed to smithereens. I was upset and I was not exactly how to handle it so went to their website and there is section for problems and returns and I said what happened. I was expecting a phone call but that evening I had two emails from them. The first one apologized for what the called my "disappointing customer experience". They said that they would replace the broken item at no expense to me and they would forward the tracking information to me. Honestly, I thought that would take a week or so. The second email again apologized and they gave me a 10% discount on any future purchase. Well, the replacement arrived about 10 minutes ago! I was sitting here at my desk working and I saw the UPS guy come up the steps with big box. There are 8 condos in this building, I assumed the package was for someone else because I'm not waiting for any UPS packages. But it was my lamp! So, that's my Wayfair story.

BlueFinch · ‎08-31-2019

Thanks, great to know. I have an eye on a couple of things, but will be a first time shopper.

JudyL · ‎07-11-2010

I recently had a very good experience with WayFair also. Something arrived with some damage - not much but enough that I thought they should know about it. I called and got a discount on my purchase price as I didn't want a replacement. The delivery guy sent pictures so they could see the damage and the customer service dept called me immediately, while the delivery guy was still there, and offered me the discount. I thought it would take a few days to hit my credit card or at least a follow-up call on the credit but nope, it hit my card the very next day.

The customer service rep was so nice, explained everything to me re the credit and when it would show on my account.

I was very pleased with how WayFair handled the issue and responded so quickly.

Will definitely order from them again - in fact I did already!

jackthebear · ‎03-11-2010

that is the kind of policy that builds customer loyalty

noticed a giant Wayfair warehouse in NJ last week along side the Amz one ,

ScrapHappy · ‎03-28-2010

I haven't shopped Wayfair too much. I've purchased bedding from the before and had a good experience so I had ordered another comforter set. It was nice, but definitely not like the color shown on their website. They were very nice and accomodating about my return and gave me a packing label via email with free return shipping because of the color difference. Great customer service.

wishmoon · ‎08-14-2013

I haven't had to replace any item but have only had good support from this seller. Great prices, fast delivery, what more can you ask for?

QVCkitty1 · ‎05-23-2015

@chrystaltree wrote:
Someone asked about Wayfair returns not too long ago. I have purchased from them but never had to return anything....until Monday. I purchased a set of lamps for our family room. Not super expensive, aroun $150 for the set. Well, they arrived Christmas week and I decided not to put them up until after I took Christmas down. I didn't open the box, I put it in the closet. Christmas so crazy that it just never occurred to me that I should inspect them. When I opened the box on Monday, I saw that one of the lamps was smashed to smithereens. I was upset and I was not exactly how to handle it so went to their website and there is section for problems and returns and I said what happened. I was expecting a phone call but that evening I had two emails from them. The first one apologized for what the called my "disappointing customer experience". They said that they would replace the broken item at no expense to me and they would forward the tracking information to me. Honestly, I thought that would take a week or so. The second email again apologized and they gave me a 10% discount on any future purchase. Well, the replacement arrived about 10 minutes ago! I was sitting here at my desk working and I saw the UPS guy come up the steps with big box. There are 8 condos in this building, I assumed the package was for someone else because I'm not waiting for any UPS packages. But it was my lamp! So, that's my Wayfair story.

Wow, you can't ask for better service than that, I will pay more attention to Wayfair.

" You are entitled to your opinion. But you are not entitled to your own facts."
Daniel Patrick Moynihan

NicksmomESQ · ‎08-19-2014

Last year I bought a tv stand from Wayfair for a new 75 inch tv that I had just bought. My handyman put the stand together .After it was assembled I noticed a very obvious defect in the wood on the front of the stand.

I went on the website & sent them an email with a picture of the defect.Within hours I got a phone call!! Since it was already put together they offered to send a furniture repair service to fix the defect.I accepted.

Within a few days the repair service came & did an awesome job. You can't even tell there was a problem. The next day Wayfair called to see if I was happy.Because of my inconvenience they credited my account 30% of the cost of the stand.They didn't have to because I had told the guy I was happy with the repair.

Excellent customer service!!

Shelbelle · ‎03-09-2010

My experiences with Wayfair and its CS have all been very positive!! Nothing negative to say about them at all.

Catiele · ‎08-20-2012

My experience with Wayfair has been a positive one. Have been ordering fo about a year. My first purchase was a TV stand. My husband was surprised at the quality.