Stay in Touch
Get sneak previews of special offers & upcoming events delivered to your inbox.
Sign in
07-21-2015 08:56 AM
I recently received an As Is Louis Del Olio top. It arrived with wrinkles from top to bottom with what look like animal hairs and a smell of old perfume. It also looked as though it had been worn several times and washed.
I contacted customer service and was told that this is the way the As Is items are, In addition, they would not give me a supervisor to speak with. As a result, I went on Facebook and left a message. Becky from customer services apologized and sent me a brand new top with expedited shipping. She also said that the representative would be coached. It really restored my faith in QVC. However, It's a shame that this had to happen because it really has made me question my purchases.
07-21-2015 10:05 AM
Furry,
This scares me as I just ordered 2 "as-is" LOGO items. I would hope these garments were not worn and washed .... then stuffed in bags to arrive at my door.
Glad QVC made your situation right!
07-21-2015 10:09 AM - edited 07-21-2015 10:10 AM
07-21-2015 10:42 AM
I'm glad they made it right for you but "as is" means used. It means someone could have worn that top for 28 days and then returned it, just before the 30 day mark. I'm sure they screen out dirty messes like you received but obviously some of them slip through. But...used is still used.
07-21-2015 10:59 AM
I have ordered several "As is" items and never yet have had a problem. Can say the same about the "last clicks" merchandise. They all have the same money back offer as with other QVC merchandise. Frankly, this is the only way I can afford to shop these days.
07-21-2015 11:00 AM
07-21-2015 01:57 PM
I once received a comforter that was an obvious return. It was just wadded up in the plastic bag, not nicely folded the way new items are packaged. It went back and I didn't pay shipping because I called CS and told them what had occurred. The rep agreed that QVC would pay return shipping.
Get sneak previews of special offers & upcoming events delivered to your inbox.
*You're signing up to receive QVC promotional email.
Find recent orders, do a return or exchange, create a Wish List & more.
Privacy StatementGeneral Terms of Use
QVC is not responsible for the availability, content, security, policies, or practices of the above referenced third-party linked sites nor liable for statements, claims, opinions, or representations contained therein. QVC's Privacy Statement does not apply to these third-party web sites.
© 1995-2024 QVC, Inc. All rights reserved. | QVC, Q and the Q logo are registered service marks of ER Marks, Inc. 888-345-5788