topic Re: Cancelling An Order... in Suggestion Box

Cancelling An Order...

Sunshine Kate — Wed, 26 Nov 2025 14:40:55 GMT

QVC, please ask your computer programmers to have an option for a customer or customer service to cancel an order. Most places have this option.

I can understand you not wanting to lose a sale, but get with the times. We have technology now, it's not like 30+ years ago.

Re: Cancelling An Order...

I am still oxox — Wed, 26 Nov 2025 15:00:40 GMT

Doubt it will ever happen

Re: Cancelling An Order...

Qgirl26 — Wed, 26 Nov 2025 15:10:06 GMT

They give you an option but it's for a VERY short time frame. The minute it goes in processing, you can no longer cancel. I wish they'd give us at least until midnight of the day of the order.

Re: Cancelling An Order...

We rescue cats — Wed, 26 Nov 2025 15:17:21 GMT

I have cancelled an order, but as mentioned it is shortly after placing it. Calling in usually accomplishes it.

Re: Cancelling An Order...

Laura14 — Wed, 26 Nov 2025 15:43:51 GMT

I cancelled an order this week to switch colors within 12 hours and it seems they are still shipping both to me.

In fairness, they did send an email that the vendor may send it anyway and they would let me know.

They never did let me know, but I see in tracking, both colors have apparently shipped.

If I do get both, I don't have an issue. It's my bad. I was trying to make sure I got free shipping when it price dropped Sunday night.

But now I know, there is really no cancellation. Only a return, if I want to waste my time and money.

Luckily, I have asked maybe 3 times in three decades to cancel an order and once was because I accidentally hit the speed buy button. I've always been able to cancel.

This is the first time they apparently said no or the vendor said no can do and put it on me to return.

Re: Cancelling An Order...

cjm61 — Thu, 27 Nov 2025 13:02:08 GMT

@Sunshine Kate

I'm not sure where else you shop but almost every single retailer I shop with online will not let me cancel after submitting order completion. In fact, many clearly state no changes can be made once the order is placed.

My suggestion is to be sure you want the item and at the price indicated BEFORE completing your order. I don't believe it's up to a retailer to accept cancellations for a person that changes their mind especially if there are other possible shoppers that KNOW they wanted the item but missed out.

Re: Cancelling An Order...

Kachina624 — Wed, 26 Nov 2025 16:21:13 GMT

@Sunshine Kate. Normally you have some time to cancel but in a warehouse that processes thousands of orders, it's impossible to have customized services. I can't imagine trying to keep up with everyone's whims if cancelation anytime was possible.

Easier on everyone to be certain of your choice when you pull the trigger.

Re: Cancelling An Order...

FranandZoe — Wed, 26 Nov 2025 16:26:51 GMT

Seems like lately QVC has been allowing more time to cancel - more than 30 seconds lol.

Macy's allows 30 minutes. I think that's really reasonable.

Re: Cancelling An Order...

Janey2 — Wed, 26 Nov 2025 16:56:40 GMT

Sephora also lets you cancel, as does other places I shop. It is usually a 30 minute window.

Re: Cancelling An Order...

UpNorthGorgy — Wed, 26 Nov 2025 17:30:50 GMT

I canceled an order and reordered again it on Free Ship. I received a letter yesterday saying it was sent out anyway and I could return it free of charge? Maybe vamping up CS?

I had a Cashmere scarf sent from Macys that showed delivered and I did not receive it. I waited another day and called CS. No questions asked assumed lost or stolen and a replacement was immediately sent out. The representative thanked me for my customer loyality.

Macys and Pennys on line has the 30 minute cancelation window and clearly states the policy.

Re: Cancelling An Order...

UpNorthGorgy — Wed, 26 Nov 2025 17:34:08 GMT

Some items are immediately posted and can NOT cancel. It varies?? I was told this by a Q CS supervisor.

Re: Cancelling An Order...

TheMemphisVette — Wed, 26 Nov 2025 17:46:27 GMT

delaying processing for folks to cancel means my orders will also be delayed

that does not work for me

Re: Cancelling An Order...

I am still oxox — Wed, 26 Nov 2025 18:41:55 GMT

Only time recently I was able to cancel is when the item was on back order

Re: Cancelling An Order...

Tori3569 — Wed, 26 Nov 2025 19:21:13 GMT

Many items ship directly from vendors so cancellations would be an issue. And as said above, allowing time to cancel would push all orders back. Not what I want to happen

Re: Cancelling An Order...

San Antonio Gal — Thu, 27 Nov 2025 02:40:08 GMT

@Sunshine Kate - How about just being sure you want to place an order before ordering?

As others have stated, you have a very short time to cancel an item with the Q. Maybe 15 minutes.

If you're not sure about an order, don't order it.

Re: Cancelling An Order...

CalminHeart — Thu, 27 Nov 2025 12:39:01 GMT

Q isn't going to change their systems to allow anything that would help in this case. As companies do, they'll review priorities and this would likely not even make the list.

Very few retailers I shop with allow cancellations after more than a few minutes, if even that.

Re: Cancelling An Order...

ValuSkr — Thu, 27 Nov 2025 13:15:54 GMT

I've never thought to cancel an order. When I place an order, I'm sure I want it.

Re: Cancelling An Order...

loriqvc — Fri, 28 Nov 2025 20:44:14 GMT

Although some items are stocked in QVC warehouses, the majority of items now ship directly from the vendors. To help ensure that customers' orders are fulfilled, and in as timely a manner as possible, the integration of the QVC and vendor ordering systems essentially locks down an order as soon as it is placed. It has been this way for about a decade now, I'd say.

Depending on the entity fulfilling the order, the customer may have just a few minutes or up to a day or two to cancel, but since there is rarely a way to confirm the source of the shipment, there is no guarantee any order can be changed or canceled after it has been placed. And there is typically nothing any service agent can do to help, as much as they may try, because the systems dictate the order terms.