topic Complaints in the reviews sections in Suggestion Box

Complaints in the reviews sections

Quse — Wed, 24 Sep 2025 14:33:46 GMT

QVC- why do you allow and post anything other than reviews of the product in the "reviews" section? I just went to one vendor's product to see how people liked a recent TSV and there were several complaints not only of that vendor, but other vendors that have nothing to do with the product being reviewed?
Suggestion: post only reviews of THAT product and discard the rest. I look at the reviews to gauge whether or not to purchase a product I'm on the fence with, not read people's endless nit picking.
(I know, I know, I am complaining here, but, you'll note that it's not in the reviews section)

Re: Complaints in the reviews sections

PhilaLady1 — Wed, 24 Sep 2025 14:41:04 GMT

I agree. A review should be a review of the actual item. I'd prefer that reviews are not accepted that complain about shipping, the vendor, the host, etc. Mostly I wish that people submitting reviews would understand that the purpose is for us to help one another. It's about caring about each other so that we can make informed purchases.

Re: Complaints in the reviews sections

TheMemphisVette — Wed, 24 Sep 2025 15:09:27 GMT

this is why i do not buy based on reviews.

some silly useless opinions in some negative reviews.

ie;

it did not match my skirt i wanted to wear with it

the party was cancelled and i can no longer return this

i cannot use this food chopper because no receipes came with it

my neighbor did not like it

ups delivered this to wrong address

i sized up and it was too big

i sized down and it was too small

Re: Complaints in the reviews sections

ajsidney12 — Thu, 25 Sep 2025 01:32:57 GMT

@Quse @TheMemphisVette Yes (!) to both of your posts. I am so irritated when someone posts "Make these in petites" (send the company an email or put it in Suggestion Box here), or "never arrived" (call Customer Service and find out what happened or again, post here under Customer Care), another favorite "I changed my mind". Unless you have a legitimate reason due to quality or workmanship, that smells of buyer's remorse and is not a review.

I also suggest to the ptb in their website design and I/T departments to add to the drop down menu under the Reviews the ability to SORT reviews, by "Verified Purchase". I do not care if someone posted to Influenster because they were sent a FREE product, or TARTE has some of their paid influencers writing reviews on their site and they pull them over to Q. I want real QVC Customer reviews. This also assumes none of the jokers with their host, USPS, and other complaints noted here are included rendering the review scale useless.

Re: Complaints in the reviews sections

Effie54 — Wed, 24 Sep 2025 16:38:38 GMT

My pet peeve is two-fold; when someone who never received the product leaves a negative review. I don't get it. If they didn't receive the item, then that review should not be posted. Also, when reviewers take the time to post reviews (most are helpful reviews), I see the thumbs down sign 👎🏻. The reviews should be screened better. It can keep a buyer from purchasing an item that might be fantastic for them.

Re: Complaints in the reviews sections

hopi — Wed, 24 Sep 2025 16:54:08 GMT

Reviews have to be taken with a grain of salt. They are helpful but its a judgement call if you want to believe them or be bothered by them.... it's easy to skip over a silly complaint or comment.

Re: Complaints in the reviews sections

Sweet Kitties — Wed, 24 Sep 2025 19:57:43 GMT

I've seen some of the most idiotic complaints. Many times it's not even the items fault, but because the buyer is using the item incorrectly

Re: Complaints in the reviews sections

UpNorthGorgy — Wed, 24 Sep 2025 21:41:15 GMT

@TheMemphisVette. I still see these to add to your list:

Never received the item

Arrived broken, wrinkled, box damaged etc.

Arrived late

(Doesn't help me with a purchase ?)

Re: Complaints in the reviews sections

Lisa now in AZ — Wed, 24 Sep 2025 23:16:12 GMT

Technically, they are NOT supposed to print reviews that reference shipping, cost, etc., but they always do. I also get peeved when someone gives it a 4- or 5-star rating and then writes a review that says they hate the product and don't recommend it. I don't think a person reads them. I think it is AI or some other decision-making program because the rules clearly state not to write reviews about other things. I have reported a couple since they really do impact the overall ratings, if that what people go by. At least they seem to have stopped printing the 5-star reviews for things like David's cookbooks that hadn't even been published or mailed yet. That really used to bother me.

Re: Complaints in the reviews sections

CalminHeart — Thu, 25 Sep 2025 11:19:33 GMT

@Quse wrote:
QVC- why do you allow and post anything other than reviews of the product in the "reviews" section? I just went to one vendor's product to see how people liked a recent TSV and there were several complaints not only of that vendor, but other vendors that have nothing to do with the product being reviewed?
Suggestion: post only reviews of THAT product and discard the rest. I look at the reviews to gauge whether or not to purchase a product I'm on the fence with, not read people's endless nit picking.
(I know, I know, I am complaining here, but, you'll note that it's not in the reviews section)

Reviews are rarely, if ever, handled by human beings anymore. They are all run though an IT algorhythm.

I've never had an issue with complaints in reviews. It's easy for me to ignore or consider it if I'm thinking about buying something.

Re: Complaints in the reviews sections

skatting44 — Thu, 25 Sep 2025 14:08:30 GMT

I look at reviews . however you have to sift through them as many are people furthering their platforms such as Peta or as many said complaints abt Hosts or problems with QVC shipping ect

There are a few customers who do provide clear reviews that other customers might want to read.

My complaint is that the section where you ask a question goes unanswered by QVC for weeks and months , no help if you need to make a decision on a limited special

Re: Complaints in the reviews sections

Venezia — Thu, 25 Sep 2025 14:45:53 GMT

@Quse - This has been going on for years. And years ago (many years ago), I actually wrote to Q's PTB and made the same points. I also said how unfair it was to the individual vendors, when people gave one-star reviews saying things like "I would've ordered this, if they'd had it in the color I wanted." Yes, an actual comment.

Result? Nothing changed.

So after a while I wrote again. Result? Nothing changed.

I came to the conclusion that it's not worth their while to actually ensure that the reviews posted were about the product being reviewed and by a verified purchaser of that product.

Nothing has changed and I don't think it ever will. Take the reviews with a very large grain of salt.

Re: Complaints in the reviews sections

Venezia — Thu, 25 Sep 2025 14:50:19 GMT

BTW, the "Report Inappropriate Review" option is useless. Nothing will be done. Don't waste your time.

Re: Complaints in the reviews sections

DJs mom — Thu, 25 Sep 2025 16:55:43 GMT

@Lisa now in AZ wrote:
Technically, they are NOT supposed to print reviews that reference shipping, cost, etc., but they always do. I also get peeved when someone gives it a 4- or 5-star rating and then writes a review that says they hate the product and don't recommend it. I don't think a person reads them. I think it is AI or some other decision-making program because the rules clearly state not to write reviews about other things. I have reported a couple since they really do impact the overall ratings, if that what people go by. At least they seem to have stopped printing the 5-star reviews for things like David's cookbooks that hadn't even been published or mailed yet. That really used to bother me.

@Lisa now in AZ that whole thing with David's cookbook being "customer top rated" when it hadn't even been printed was insane. Even David noted in his presentation that the copy he had on set was blank inside.

Re: Complaints in the reviews sections

Susan Louise — Thu, 25 Sep 2025 19:03:04 GMT

The reviews I get most annoyed with are those that didn't purchase the item/product.

I just happened to notice the 1st review for the latest LOGO TSV top set - A702605

NOT a 'verified purchaser'

Re: Complaints in the reviews sections

febe1 — Thu, 25 Sep 2025 20:05:50 GMT

I find fellow posters advice here on products more valuable than reviews.

I expect some valuable, helpful information from a review.

No good: for example, I loved the dress, it is very pretty, I wore it to church on Sunday!

Please tell if the dress fit well, if the shoes were well supported, the jewelry plated gold stayed gold, it ran large or small, et al.

Re: Complaints in the reviews sections

CalminHeart — Fri, 26 Sep 2025 11:13:40 GMT

@PhilaLady1 wrote:
I agree. A review should be a review of the actual item. I'd prefer that reviews are not accepted that complain about shipping, the vendor, the host, etc. Mostly I wish that people submitting reviews would understand that the purpose is for us to help one another. It's about caring about each other so that we can make informed purchases.

Shipping, vendor's handling. etc. matter to me so I like it when a review tells me about lousy shipping times and reliability/unreliability of vendors.

Reviews will never please everybody. For me, it's not worth my time to be upset about them.

Re: Complaints in the reviews sections

San Antonio Gal — Sat, 27 Sep 2025 12:51:40 GMT

The reviews are not monitored for non-reviews. I don't get why these commments are allowed.