topic Re: Free Shipping Reimbursement in Suggestion Box

Free Shipping Reimbursement

AngelLove2 — Sat, 23 Aug 2025 17:51:38 GMT

QVC, please rethink your free shipping policy. I ordered an item several days ago and paid $5.50 shipping. They won't reimburse me even though it hasn't shipped. QVC is losing money because I'm not ordering anything today. Also, my new policy is to not buy unless it is free shipping. That's ok. I learned the hard way. I don't mind paying the shipping since I am saving money in the long run

Re: Free Shipping Reimbursement

Kachina624 — Sat, 23 Aug 2025 17:54:57 GMT

As you can imagine, if they did that there would be no end to the free shipping. They have to draw and stick to the line they've drawn.

Re: Free Shipping Reimbursement

cjm61 — Sat, 23 Aug 2025 18:00:03 GMT

Although it can be a little frustrating that you could have saved money by waiting a few days, you do state it was "several days ago". I don't see why a business would honor this as customers would not purchase anything for days prior if they forewarned everyone that free shipping was coming up.

What I do is buy items that I know I would not regret should a FS day be offered or the price would be lowered. I usually only buy sale items and As Is so often I don't want to chance that it would sell out. In my opinion, it is asking a lot and probably too much, to expect a business to go several days back and reimburse you money.

As @Kachina624 states, there must be a line drawn somewhere.

Re: Free Shipping Reimbursement

Shelbelle — Sat, 23 Aug 2025 18:04:39 GMT

I no longer Q shop but my policy would be to only buy on a free ship day.

Re: Free Shipping Reimbursement

kaydee50 — Sat, 23 Aug 2025 18:16:52 GMT

@Shelbelle wrote:
I no longer Q shop but my policy would be to only buy on a free ship day.

Agree but that goes for all retailers. There has to be "free shipping" at the very least with a minimum purchase for me to shop or a very big discount on the item, not the 8-15% QVC typically offers.

Re: Free Shipping Reimbursement

They CallMe MRWILKES — Sat, 23 Aug 2025 18:29:34 GMT

Free Shipping definitely incentivizes me to purchase.

Almost all of my non-food purchases are made on those days and I monitor and track items I'm interested in to see if the price moves.

Sometimes it has gone up, occasionally it has decreased, but generally, for me, it remains stable.

Re: Free Shipping Reimbursement

Tinkrbl44 — Sat, 23 Aug 2025 19:13:38 GMT

@AngelLove2 wrote:
QVC, please rethink your free shipping policy. I ordered an item several days ago and paid $5.50 shipping. They won't reimburse me even though it hasn't shipped. QVC is losing money because I'm not ordering anything today. Also, my new policy is to not buy unless it is free shipping. That's ok. I learned the hard way. I don't mind paying the shipping since I am saving money in the long run

@AngelLove2

Whether there's a shipping charge or free shipping, I think you need to look at the whole price and decide if it's a good price.

Also, consider the tax you must pay.

Example:

The same item is priced two different ways on two different days. One day it's $15, plus $5 shipping for a total cost of $20.

The next day you see it for $20 with free shipping.

In the first example, you are paying tax on the $15. In the second example, you're paying tax on the $20.

So, when including tax you must pay, you're paying more on the free shipping day.

Re: Free Shipping Reimbursement

Mz iMac — Sat, 23 Aug 2025 19:33:55 GMT

@AngelLove2 wrote:
QVC is losing money because I'm not ordering anything today.

If you believe that, I've got a couple of bridges to sell ya for the $$$ you are saving today.

Re: Free Shipping Reimbursement

Kachina624 — Sat, 23 Aug 2025 19:40:24 GMT

I almost never order on free shipping days. I buy mostly clothing and a whopping $3.50 for shipping is no big deal, especially since so much sells out so fast.

Re: Free Shipping Reimbursement

geezerette — Sat, 23 Aug 2025 20:47:08 GMT

@Tinkrbl44 wrote:
@AngelLove2 wrote:
QVC, please rethink your free shipping policy. I ordered an item several days ago and paid $5.50 shipping. They won't reimburse me even though it hasn't shipped. QVC is losing money because I'm not ordering anything today. Also, my new policy is to not buy unless it is free shipping. That's ok. I learned the hard way. I don't mind paying the shipping since I am saving money in the long run
@AngelLove2

Whether there's a shipping charge or free shipping, I think you need to look at the whole price and decide if it's a good price.

Also, consider the tax you must pay.

Example:

The same item is priced two different ways on two different days. One day it's $15, plus $5 shipping for a total cost of $20.

The next day you see it for $20 with free shipping.

In the first example, you are paying tax on the $15. In the second example, you're paying tax on the $20.

So, when including tax you must pay, you're paying more on the free shipping day.

@Tinkrbl44

Not necessarily, if you have to pay tax on shipping and handling too.

Re: Free Shipping Reimbursement

Etoile308 — Sat, 23 Aug 2025 20:56:25 GMT

Whether someone pays sales tax on the shipping fee depends on each state's tax law.

Re: Free Shipping Reimbursement

cjm61 — Sat, 23 Aug 2025 21:39:20 GMT

Because so many feel the price increases on free shipping days. Here we go with more examples of this not being the case.

The following item (Home Reflection nightlights) was $49.99 yesterday plus $5.50 S&H. Today it was lowered to $39.99 with no S&H. I saved $15

The last example, a LocknLock set, remained the same price for weeks, it never increased.

I made about 10 purchases today and not one increased in price. They were either dropped in price recently or remained the same as days prior.

Re: Free Shipping Reimbursement

RescueLover — Sun, 24 Aug 2025 01:00:41 GMT

Where do you find this 😎 price chart on items ? @cjm61 🌸

Re: Free Shipping Reimbursement

Venezia — Sun, 24 Aug 2025 01:12:01 GMT

@AngelLove2 - I don't think it's realistic or reasonable to expect any retailer to reimburse shipping on something that was ordered days ago.

If you can cancel an order that hasn't shipped do so and reorder (if the price hasn't increased). Otherwise, live with what you paid, when you ordered it.

I think many of us have ordered something, paid for the shipping, then saw a free shipping day pop up. Just the way it goes.

Re: Free Shipping Reimbursement

Desertdi — Sun, 24 Aug 2025 03:21:53 GMT

@Kachina624 wrote:
I almost never order on free shipping days. I buy mostly clothing and a whopping $3.50 for shipping is no big deal, especially since so much sells out so fast.

@Kachina624

That shipping charge is LESS than the price of gasoline to get to the closest shopping mall around here(!!). di

Re: Free Shipping Reimbursement

cjm61 — Sun, 24 Aug 2025 03:38:29 GMT

@RescueLover It's through Microsoft Shopping. On the top of the screenshot you can see a tab (the second photo). If you have that and click it you will see the fluxuation in prices. It will also give you other locations where you can purchase the item cheaper. However, it doesn't account for shipping costs so it usually isn't a lower price overall.

Re: Free Shipping Reimbursement

FancyPhillyshopper — Sun, 24 Aug 2025 04:53:09 GMT

Well, I ordered something TWO HOURS before the free shipping day started, and I said, Oh, well.

BUT, it was a jewelry item that was almost gone, and if I would have waited, it would have disappeared, because it is sold out now.

I am certainly not moaning over the shipping cost for one item, and yes, today I DID order blankets, Pereia storage boxes, a sale summer dress, and pillow covers, all items that I wanted, but no urgency to order right away--so they sat on my wish list and I tracked the prices.

To top if off I went to the QVC outlet and bought a few more things there (too cheap to pass up!). They we went to the Lancaster outlets and shopped even more! (Which meant we spent money on gas, lunch and dinner out!).

Free shipping is a nice incentive, but in the big picture, item price is more important.

Re: Free Shipping Reimbursement

abuela — Sun, 24 Aug 2025 11:50:52 GMT

agreed, if it hadnt shipped, free shipping should be automatic. I ordered several items a few hous before the free shipping went into place. not only am I stuck with the charges(I should have been able to cance) it tooke them a week afterwards to even mail them., it will take two weeks to get my order. unacceptable. I will think long and hard about buying anything else, especially if the item is needed in a timely fashion. Where are the east coast distribution centters?

Re: Free Shipping Reimbursement

abuela — Sun, 24 Aug 2025 11:55:39 GMT

as long as it has not shipped, you should be able to cancel the order or recieve any new promotion. That is just good customer service. Their current policy is not good customer service.

Re: Free Shipping Reimbursement

Mz iMac — Sun, 24 Aug 2025 16:59:54 GMT

@abuela wrote:
Where are the east coast distribution centters?

@abuela Two in Pa.

A lot of items are shipped directly from the vendors or manufacture. Q is not always to blame. That being said, I wish the hosts & vendors/manufacture advise the customers where the items are being shipped from "over the air" and "in print."

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