topic Re: RETURNS in Suggestion Box

RETURNS

MidMoChick — Tue, 15 Jul 2025 22:53:29 GMT

QVC is going to lose business if they can't get it together. I returned about 10 things on June 30 and still do not see any credits. If we are good enough to order from you then shouldn't it be very iportant to you to process returns as soon as you get them? I get an email that says its on its way back, then one that says you received it, then after two weeks still not credited. I did call to get a rep to process the return - she was older I could tell by her voice and she told me she was only allowed to do two!! THAT'S NOT TRUE because before I have had reps return as may as 15 in a call. She was very frustrating so I just hung up.

GET IT TOGETHER!!!

Re: RETURNS

DSD2 — Tue, 15 Jul 2025 23:16:55 GMT

If I am reading this correctly, you note you just returned 10 items and that previously, you had returned and were credited for 15 items.

No judgement but just a thought. Perhaps you might consider ordering a bit less so that the number of items you need to return (and accompanying aggravation over the return process) might help a bit.

Re: RETURNS

Tori3569 — Tue, 15 Jul 2025 23:42:55 GMT

@DSD2 wrote:
If I am reading this correctly, you note you just returned 10 items and that previously, you had returned and were credited for 15 items.

No judgement but just a thought. Perhaps you might consider ordering a bit less so that the number of items you need to return (and accompanying aggravation over the return process) might help a bit.

100% agree. I would hate to keep track of that many returns and packages. Also, they do still send out "the letter" so I'm always aware of how much I'm returning.

Re: RETURNS

TheMemphisVette — Wed, 16 Jul 2025 00:01:30 GMT

dang that's alot of returning

wow

Re: RETURNS

MidMoChick — Wed, 16 Jul 2025 00:06:58 GMT

That is not the point..

Re: RETURNS

Etoile308 — Wed, 16 Jul 2025 00:10:27 GMT

In all my years I've returned two items. One was last month because it was defective.

We sure all do have different shopping habits.

Re: RETURNS

Scooty — Wed, 16 Jul 2025 00:53:23 GMT

On June 20 I returned a pair of shoes. (I ordered my usual size and they were huge!!). They arrived at QVC returns in South Carolina on July 5. As of today I still didn't get my money returned and in fact was charged a 2nd easy pay. So I contacted CS and was issued a return "manually". No wonder QVC sales are down. Too much "work" on my part to follow up everyday on status of my return.

Re: RETURNS

NEvans2 — Wed, 16 Jul 2025 01:24:20 GMT

Holy ******! 25 returned items in what sounds like a relatively short period of time? I don't think I've returned that much stuff in 25 years! My advice to you is to be more conscious of what you're ordering. The return fees alone are astronomical. Keep that in mind you place an order. Or maybe that doesn't bother you. It would bother me.

Re: RETURNS

haddon9 — Wed, 16 Jul 2025 01:51:56 GMT

@MidMoChick I have returned a lot and usually send several items back at once....I also buy a lot which I keep as well.

That said, I email QvcEasyReturns@QVC.com and let them know with the order & item numbers what I am returning. I always hear back within a few days and they credit me for the returns. I make sure to ship it back the day I send them the email.

Re: RETURNS

Tori3569 — Wed, 16 Jul 2025 03:23:47 GMT

@MidMoChick wrote:
That is not the point..

Well, technically it is the point because you're returning a lot of items at one time and how you do it will affect the timeline.

Are you returning multiples in one package? That always slows the process.

Are you using the easy return option? Are you sending things to the correct return location?

Are you packing each individually and paying the label return fee for each? That would probably be the fastest option, but it still takes time to process.

Re: RETURNS

LizzieInSRQ — Wed, 16 Jul 2025 03:44:31 GMT

@MidMoChick wrote:
That is not the point..

Perhaps it should be. Think on that,

Re: RETURNS

elated — Wed, 16 Jul 2025 04:01:37 GMT

@MidMoChick @When I return an item I send an email to QVCeasyreturns@qvc.com. I give them the order #, item , price and tracking. I tell them how I want my refund. If I want an exchange, I tell them what size and color(if necessary). I usually receive my credit within 5-7 days

Why don't you take responsibility for handling your own situation and make it easier. I never understand why people expect others to do for them what they won't do for themselves.

I must agree that returning 25 items in a short period of time is concerning. Something is definitely wrong.

Re: RETURNS

catter70 — Wed, 16 Jul 2025 09:24:21 GMT

I don't even order that much in a year, let alone return that much. Wow.

Re: RETURNS

wifey2qt — Wed, 16 Jul 2025 09:59:43 GMT

@MidMoChick wrote:
QVC is going to lose business if they can't get it together. I returned about 10 things on June 30 and still do not see any credits. If we are good enough to order from you then shouldn't it be very iportant to you to process returns as soon as you get them? I get an email that says its on its way back, then one that says you received it, then after two weeks still not credited. I did call to get a rep to process the return - she was older I could tell by her voice and she told me she was only allowed to do two!! THAT'S NOT TRUE because before I have had reps return as may as 15 in a call. She was very frustrating so I just hung up.

GET IT TOGETHER!!!

You're not wrong...............it takes FOREVER to get returns processed. Frankly its no one's concern how many items you are purchasing or returning. I've had the same experience where I've ordered a bunch of things (particularly during free shipping days) and for one reason or another needed to return them.

Re: RETURNS

wifey2qt — Wed, 16 Jul 2025 10:00:49 GMT

@LizzieInSRQ wrote:
@MidMoChick wrote:
That is not the point..

Perhaps it should be. Think on that,

Why is that?

Re: RETURNS

Roscoe the Rascal — Wed, 16 Jul 2025 10:20:08 GMT

I return very little and sometimes it takes awhile but I always get it back. I use Q card and only out very little to begin with. I've done a few exchanges and that takes awhile but most of the time I get the exchange.

I have gotten very good at picking out what item will work or what won't. I always check the measurements for the garment and also who the designer is. Not all brands fit me as well as others no matter what they say. If reviews I always check those out as well.

It pays to do some leg work before ordering so returns are less. My friend orders and has no clue on measurements and returns a lot.

With increasing prices a person needs to save on that postage when possible too.

Re: RETURNS

CalminHeart — Wed, 16 Jul 2025 11:33:28 GMT

@MidMoChick wrote:
QVC is going to lose business if they can't get it together. I returned about 10 things on June 30 and still do not see any credits. If we are good enough to order from you then shouldn't it be very iportant to you to process returns as soon as you get them? I get an email that says its on its way back, then one that says you received it, then after two weeks still not credited. I did call to get a rep to process the return - she was older I could tell by her voice and she told me she was only allowed to do two!! THAT'S NOT TRUE because before I have had reps return as may as 15 in a call. She was very frustrating so I just hung up.

GET IT TOGETHER!!!

Nicely email the mods with details for each item returned at QVCSocialTeam@qvc.com

Then expect the letter at some point in the future.

Re: RETURNS

Etoile308 — Wed, 16 Jul 2025 17:31:34 GMT

@wifey2qt wrote:
@LizzieInSRQ wrote:
@MidMoChick wrote:
That is not the point..

Perhaps it should be. Think on that,
Why is that?

@wifey2qt, one reason is because returns cost a company money. Cost all retailers money. Does a struggling company eat that cost? Or do they instead pass it on to those customers who actually purchase and keep what they buy?

Why should I bear the cost of someone's bad decisions?

Re: RETURNS

wifey2qt — Wed, 16 Jul 2025 18:58:27 GMT

@Etoile308 wrote:

@wifey2qt wrote:
@LizzieInSRQ wrote:
@MidMoChick wrote:
That is not the point..

Perhaps it should be. Think on that,
Why is that?

@wifey2qt, one reason is because returns cost a company money. Cost all retailers money. Does a struggling company eat that cost? Or do they instead pass it on to those customers who actually purchase and keep what they buy?

Why should I bear the cost of someone's bad decisions?

Take that up with QVC - they set the policy of a 30 day return and even longer with holiday purchases. How is it a bad decision ? Everything we purchase on QVC is a risk since we don't see the item in person. Come on now .....

Re: RETURNS

Etoile308 — Thu, 17 Jul 2025 17:12:34 GMT

A bad decision results in the need to return, at a minimum 25 items.

QVC's return policy has no bearing in my comment. Their 30 day return policy is not unlike many retailers.

With any online transaction you don't see the item in person. But QVC is far and above with the advantage of a live broadcast/video display of the item, and from what I've experienced, a more detailed garment sizing chart than the vast majority of other retailers. If one is a conscientious consumer you avail yourself of all the tools offered before making a purchase.