topic Re: Delayed orders in Suggestion Box

Delayed orders

Sls1 — Sat, 17 May 2025 18:03:12 GMT

Why they don't tell us the actual ship date. Ordering gifts that never ship. Now they have issues at ontario...? Maybe send email Letting us know, or quit selling what they can't ship!

Re: Delayed orders

SwanStudios — Sat, 17 May 2025 18:29:36 GMT

I totally agree! It's been over 17 days and I just keep getting the runaround. Won't cancel or give me an update.

Re: Delayed orders

Kachina624 — Sat, 17 May 2025 18:57:24 GMT

@Sls1. They can't give an exact ship date because they don't know. Orders are often delayed by unpredictable delays in maritime shipping, especially at the moment.

If you need something by a definite deadline, it's best to shop locally for the occasion and not have to worry about shipping.

Re: Delayed orders

Etoile308 — Sat, 17 May 2025 20:38:01 GMT

When one orders from any site there is an expectation of delivery in a timely manner. If there is to be a delay, then that should be communicated before one places the order. That's what companies looking out for their customers do.

Re: Delayed orders

spent2much — Sat, 17 May 2025 21:41:25 GMT

Arrrrrrrrrrgh! I ordered ThinOptics Set of 2 Connect Full Frame Reading on May 11 and QVC just informed me that I won't receive them til next Wed., May 21. As others have stated, QVC takes longer to ship than any other company from which I order. And IF it's going to take sooooooo long, it would be nice if they told you that BEFORE you order it. I don't reallly care WHAT the reason may be... just let us know!!!

My vent for the day.

Re: Delayed orders

febe1 — Sun, 18 May 2025 03:00:35 GMT

I've had two big errors and have been to Customer Serdvice twice trying to get my purchase. Now, I must call again after the 22nd, and it will be 8-10 days, hopefully.

Re: Delayed orders

Teddixat — Sun, 18 May 2025 13:49:04 GMT

I don't know the reason(s) for the delays in shipping some orders but I suspect it may be the hub it's shipped from or when the item is shipped by the vendor or a combination of factors. I get some items in a few days and others it takes longer. I placed an order for a set of towels on April 25th and they arrived in May 15th obviously shipped buy the vendor in its own box. As Kachina says if you're needing or wanting something fast then it's best you reconsider ordering it.

i ordered two items from Amazon to be delivered the next day,only one was delivered but the other was delayed supposedly to be shipped the following day. It still has not arrived now it's supposed to be delivered today but I do get updates from Amazon. Very few companies have the kind of system to track packages and notify customers that Amazon does

Re: Delayed orders

Still Raining — Sun, 18 May 2025 14:47:49 GMT

Could weather also be a factor? I am sure a trucker could give us an earful about snags.

Re: Delayed orders

CalminHeart — Thu, 29 May 2025 11:45:05 GMT

Was it shipped by the vendor or by Q? If by the vendor, you can almost always expect a delay. Of course, Q isn't much faster and hasn't been for many years.

I always price shop. 99.99% of the time I can find what I want elsewhere for less money and free & faster shipping.

Re: Delayed orders

Jacie — Fri, 30 May 2025 14:41:39 GMT

I just had an issue with shipping. I expected and payed for 7 to 10 days of shipping from QVC. This order took 12 days. Astounding to me that QVC hasn't come into this century with their shipping.

I called my complaint in, Robin the CS Rep, couldn't have been nicer but I know nothing will change.

Pony Express was faster.

Re: Delayed orders

Sooner — Fri, 30 May 2025 14:43:58 GMT

I believe they are selling products on expected time so they don't have to have as big an inventory and therefore don't have a bigger loss on the books.

If it's late in shipping to QVC, it's late to you.

Re: Delayed orders

RetRN — Fri, 30 May 2025 14:51:01 GMT

I can understand people's frustration with the long waits when waiting to receive items. I think it is understandable for shoppers to expect items in a reasonable period of time.

I very rarely order from QVC, the last item I ordered was a food product and it did arrive quickly.

Re: Delayed orders

missarizona — Wed, 18 Jun 2025 17:55:24 GMT

I have read all the excuses but there really isn't a good one. The only plausible explanation for QVC's chronic and growing warehouse problems are 1) poor management and 2) greed. Stock holders take note - we are fed up. According to AInvest, QVC ended its 2024 fiscal year with a $1.3 billion net loss and an $809 million operating loss. Total revenue for the year fell 8% to $10 billion, down from $10.9 billion the prior year. Why? Because your customers are tired of getting "used" merchandise sold as new. Tired of getting incorrect orders. Tired of being told after the sale that an item is suddenly "back ordered" or "advance shipment." And really, really tired of waiting weeks for orders to be shipped, especially since we can't cancel when orders are delayed, delayed, delayed. Wise up or go the way of brick and mortar retailers who refuse to read the writing on the wall. The problem is not the market, QVC, the problem is you.