topic Notify customers when there is a shipment delay and let us canx the overdue shipment! in Suggestion Box

Notify customers when there is a shipment delay and let us canx the overdue shipment!

ClareMarie — Fri, 09 May 2025 16:45:13 GMT

I have 2 overdue auto-deliveries and I was planning to take them with me on vacation. . CS stated it was because of tech glitches in Orlando shipping. I cannot cancel them, nor can customer service.

In the future:

1. Notify customers of such delays.

2. Allow customer service/customers to cancel the orders rather than having them stuck in limbo or show up at the customer's doorstep when they are on vacation (yes, I forward mail but not UPS and USPS doesn't always get it right).

Re: Notify customers when there is a shipment delay and let us canx the overdue shipment!

kaydee50 — Fri, 09 May 2025 16:50:03 GMT

I agree but not only QVC but other retailers. I ordered several items from Blair. After 2 weeks I contacted them and they told me they were having problems with their distribution center. I said then cancel the items and lo and behold within 24 hours the items had shipped.

I would have ordered more since they are having super duper sales but it is wrong not to be informed of a delay in shipping.

Re: Notify customers when there is a shipment delay and let us canx the overdue shipment!

Kachina624 — Fri, 09 May 2025 17:05:02 GMT

@ClareMarie. I've never seen a QVC order shipped from Orlando. The CS reps see the exact information you see on "order status".

Re: Notify customers when there is a shipment delay and let us canx the overdue shipment!

ahoymate — Fri, 09 May 2025 23:36:17 GMT

ITA QVC!! Notify the customer. My order on 4/29 is still in process. When I called CS was told of a computer problem in the Ontario site. How long is this going to last? Customers need to be notified of when to expect their order!!!! This is basic customer service QVC!!!

I'm going to post this in Customer Care.

Re: Notify customers when there is a shipment delay and let us canx the overdue shipment!

UpNorthGorgy — Fri, 09 May 2025 17:16:35 GMT

@ClareMarie. They used to call me and leave a message or more recently email. Ask you to cancel if you do not want to wait. I had that happen on the Victoria Jackson foundation a couple of months ago and I cancelled.

Re: Notify customers when there is a shipment delay and let us canx the overdue shipment!

CANDLEQUEEN — Fri, 09 May 2025 17:55:10 GMT

Yes!!!!!I just had that happen on a Victoria Jackson Foundation, I ordered and received the wrong shade, sent it back for the correct shade, and was told it would ship right out, after a month I am still waiting, and of course after many calls I find out the shad I need is now waitlisted.....They will not let me cancel.

I even went on her site and ordered the correct shade, have it and have been wearing it , but QVC said I can't cancel, if I don;t want it when it comes send it back.....

This is the 1st time I have had poor customer service from them! They need to get this fixed!!!!

Re: Notify customers when there is a shipment delay and let us canx the overdue shipment!

FancyPhillyshopper — Fri, 09 May 2025 20:37:43 GMT

You all are overestimating the power a company has over shippers and delivery services.

Right now I am expecting two packages, stated to be delivered today by USPS.

Today it is raining, which means my mail carrier might not show up!

She does not always like to come out in the rain or other bad weather.

The company has ZERO control over her actions.

One time my QVC delivery fell off the UPS truck somewhere. The company CANNOT control poor delivery practices.

Even Fed Ex will take their time every once in a while.

I am always overjoyed when something arrives on schedule--because I usually expect the worst!

Re: Notify customers when there is a shipment delay and let us canx the overdue shipment!

They CallMe MRWILKES — Fri, 09 May 2025 21:01:37 GMT

A shipment from Orlando sounds like Anastasia Confections, which is headquartered and fulfills orders from there.

If it's not from a QVC fulfillment center I don't think QVC is to blame.

Re: Notify customers when there is a shipment delay and let us canx the overdue shipment!

ahoymate — Fri, 09 May 2025 23:11:04 GMT

@They CallMe MRWILKES wrote:
A shipment from Orlando sounds like Anastasia Confections, which is headquartered and fulfills orders from there.

If it's not from a QVC fulfillment center I don't think QVC is to blame.

Ontario, not Orlando. As in Ontario, California.

Re: Notify customers when there is a shipment delay and let us canx the overdue shipment!

ahoymate — Fri, 09 May 2025 23:08:58 GMT

@FancyPhillyshopper wrote:

You all are overestimating the power a company has over shippers and delivery services.

Right now I am expecting two packages, stated to be delivered today by USPS.

Today it is raining, which means my mail carrier might not show up!

She does not always like to come out in the rain or other bad weather.

The company has ZERO control over her actions.

One time my QVC delivery fell off the UPS truck somewhere. The company CANNOT control poor delivery practices.

Even Fed Ex will take their time every once in a while.

I am always overjoyed when something arrives on schedule--because I usually expect the worst!

I don't know where you shop but my shipments from other retailers always arrive when the tracking says it will. If not the exact day, then the next day.

QVC's s&h is poor. How long have they been in business and yet they don't know how to notify customers and give expectations on when the order will be delivered? NO EXCUSES!!!

Re: Notify customers when there is a shipment delay and let us canx the overdue shipment!

ClareMarie — Wed, 14 May 2025 21:36:26 GMT

Still waiting for an 'as is' Dennis Basso dress due to the warehouse/shipment delays.

What I didn't mention is that I twice received the wrong color shoes (2nd time the packing slip was correct but shoes were still the wrong color. Don't they look on the box to match or is the color erronously linked in their system?

So! CS placed a manual pull for the right color but when it didn't arriv after 3 weeks I called and was told the 'manual pull' order was incorrectly submitted so it was submitted again (allegedly correctly). Two weeks later and no shoes or notification.

I give up! If the dress doesn't fit (if it ever arrives) and I am OO Town for 3 months with no forwarding of it, the return window will have passed and I won't be able to return it if it doesn't fit (yes, it is returnable even for an 'as is'.)

Yes, these are princess problems but the lack of comprehensive integration concerns me.

ClareMaria

Re: Notify customers when there is a shipment delay and let us canx the overdue shipment!

Teddixat — Tue, 20 May 2025 21:38:21 GMT

@CANDLEQUEEN You should be able to cancel a waitlist item. I have many times. Call CS