topic Re: Problems should be communicated to customer in Suggestion Box

Problems should be communicated to customer

Purseone — Mon, 02 Mar 2015 02:10:41 GMT

When QVC had sign in problems this morning, they should run a line of type on the live TV shows to let customers know. I was on hold with customer service for 45 minutes, and could not sign in to purchase an item. I could not sign in to see if there was a problem.

Re: Problems should be communicated to customer

stevieb — Mon, 02 Mar 2015 04:50:54 GMT

I absolutely agree with you and have said so any number of times. They could also use this website to communicate pertinent information to us but they rarely do. Great communicators they aren't.

Re: Problems should be communicated to customer

blackhole99 — Mon, 02 Mar 2015 06:01:18 GMT

I would not spend 45 min. with CS trying to spend my money on QVC, it's supposed to be convenient to shop.

Re: Problems should be communicated to customer

TX-starlight — Mon, 02 Mar 2015 13:44:54 GMT

On 3/1/2015 baker said:
I would not spend 45 min. with CS trying to spend my money on QVC, it's supposed to be convenient to shop.

Ditto!! You can always go back later & order. Seems they have had many tech difficulties lately. Last week it was wish list & something else.

Re: Problems should be communicated to customer

febe1 — Mon, 02 Mar 2015 14:00:11 GMT

HSN is so far ahead of the Q. I can shop Remote control with them. If you TV shop, there's nothing more convenient.

I remember they did a study on how long the average person "held" on line. It was below 5 minutes. I wouldn't hold for anybody for 45 minutes, and really, 5 minutes is too long. Something has gone wrong if it's that long. Anyway, they should check back with you when it's going to be longer.

Re: Problems should be communicated to customer

misschristy — Thu, 12 Mar 2015 15:46:26 GMT

I agree. There are so many problems, not just with the web site, but with orders being canceled (as in the TSV boots). Please start sending e-mails to customers to enlighten them. You're leaving customers in the dark about so many things takes away from the claim of "good service".