topic Re: Customer Reviews in Suggestion Box

Customer Reviews

missarizona — Thu, 13 Feb 2025 14:37:49 GMT

What happened to the Customer Review buttons??? I can't leave reviews on anything I've purchased lately. I can see everyone else's comments, but the box to leave a rating and comments myself no longer populates. Customer Service says QVC moved the button to the order status pages under "Order Options" - said there is should have 3 options: Track Your Return, Reorder, Leave a Review. I do not see Leave a Review, only the other two options. I've tried logging on with different servers - no luck. Please fix!!

Re: Customer Reviews

Effie54 — Thu, 13 Feb 2025 14:50:22 GMT

@missarizona wrote:
What happened to the Customer Review buttons??? I can't leave reviews on anything I've purchased lately. I can see everyone else's comments, but the box to leave a rating and comments myself no longer populates. Customer Service says QVC moved the button to the order status pages under "Order Options" - said there is should have 3 options: Track Your Return, Reorder, Leave a Review. I do not see Leave a Review, only the other two options. I've tried logging on with different servers - no luck. Please fix!!

@missarizona Agreed. I tried leaving a review on a couple of items and couldn't. No button to leave a review. I find the reviews help a lot with sizing, basic information on quality, etc. I hope it gets fixed.

Re: Customer Reviews

Teddixat — Thu, 13 Feb 2025 14:58:49 GMT

@Effie54 @missarizona I've had this issue many times. Another glitch issue with the Q's website. The lates GO TO CART pop up is maddening. You can't get out of it. The Q is making it harder not easier to shop.

Re: Customer Reviews

geezerette — Thu, 13 Feb 2025 15:12:28 GMT

I see a review option on my main Order Status page for every order I've placed and received. "Write A Review" and "View Order" buttons for each order. Click on Write a Review and the review option pops right up.

Re: Customer Reviews

RespectLife — Thu, 13 Feb 2025 15:31:00 GMT

@missarizona

@Effie54

It is NOT a glitch!!

Please see @geezerette post.

The review ability is not gone. A Long time ago, the process was changed and she directs you how.

I do reviews all the time!!

@Teddixat

Get a pop-up blocker!! I get NO pop ups! I have Adguard

Re: Customer Reviews

millieshops — Thu, 13 Feb 2025 16:21:17 GMT

@geezerette Thank you for your post I will be using your procedure to leave a review.

Re: Customer Reviews

Teddixat — Thu, 13 Feb 2025 16:23:43 GMT

@RespectLife Is that different than Ad Block? I have it but I still get it on the Q website

Re: Customer Reviews

Mz iMac — Thu, 13 Feb 2025 16:38:37 GMT

@Teddixat Adguard is another ad blocker software.

Go into AdBlock Plus settings & do the necessary.

I use both AdBlock Plus & Adguard.

Re: Customer Reviews

Teddixat — Thu, 13 Feb 2025 19:01:41 GMT

@Mz iMac Thanks. Will give it a try

Block pop ups is on, don't know why this keeps happening

okay fixed it, I turned off my iPad abd turned it back on and now no more poppies, thank you Miz IMac

Re: Customer Reviews

RescueLover — Thu, 13 Feb 2025 20:34:46 GMT

I’m glad The Q removed the capability of leaving a review under the Item description.

Having to go to your Order Status to write a review for an item is then a verified purchase. 🤗🤗🤗

Re: Customer Reviews

debfau — Thu, 13 Feb 2025 20:52:28 GMT

@missarizona wrote:
What happened to the Customer Review buttons??? I can't leave reviews on anything I've purchased lately. I can see everyone else's comments, but the box to leave a rating and comments myself no longer populates. Customer Service says QVC moved the button to the order status pages under "Order Options" - said there is should have 3 options: Track Your Return, Reorder, Leave a Review. I do not see Leave a Review, only the other two options. I've tried logging on with different servers - no luck. Please fix!!

I have sometimes gotten an email from QVC reminding me to leave a review and it will have a button to click on for leaving a review.

Re: Customer Reviews

simplyfriends — Fri, 14 Feb 2025 02:24:31 GMT

@missarizona

✔️Order Staus

✔️Review Order

✔️Write a Review

Re: Customer Reviews

spabar — Fri, 14 Feb 2025 07:01:02 GMT

I am having the same issue. Seems they're holding back reviews on the newest purchases.

Re: Customer Reviews

San Antonio Gal — Fri, 14 Feb 2025 13:59:06 GMT

They will wait until you've had the product at least one week before the Review tab will open up @spabar .

Makes sense.

Re: Customer Reviews

shoptilyadropagain — Fri, 14 Feb 2025 16:06:05 GMT

I ordered an item right after Christmas and received an e-mail asking me to leave a review for it a week or so later. I clicked on the link in the e-mail and left a review but it has not shown up yet.

Re: Customer Reviews

spabar — Sat, 15 Feb 2025 08:33:56 GMT

@San Antonio Gal wrote:
They will wait until you've had the product at least one week before the Review tab will open up @spabar .

Makes sense.

@San Antonio Gal - in case of a bad review, which mine will be, maybe they want us to forget about about writing it.

Re: Customer Reviews

San Antonio Gal — Sat, 15 Feb 2025 15:54:27 GMT

I'm glad the Q is allowing only recipients of the product to write a review.

My pet peeve is a review where someone hasn't received the item and then rates it with a one star. I just read one of those today.