topic Re: ONE order THREE shipping emails in Suggestion Box

ONE order THREE shipping emails

labchocolate — Wed, 05 Feb 2025 15:11:25 GMT

ONE order, one email confirmation of the order with thanks...but when it ships, there are THREE emails entitled:

Your QVC Order Arrives Soon!

Great News! Your Order Has Shipped

Your QVC Package Will Arrive Soon!!

and all virtually hours of each other. I only need one letting me know of the shipping with tracking number and I'm just fine.

Re: ONE order THREE shipping emails

RespectLife — Wed, 05 Feb 2025 15:22:08 GMT

@labchocolate

Then you should opt out of emails. The information you say you only need is available on your order status page.

Years ago, Q was very lax on tracking emails. Now they do it too much.

They can't win I guess.

Re: ONE order THREE shipping emails

They CallMe MRWILKES — Wed, 05 Feb 2025 15:25:20 GMT

No good deed goes unpunished.

Re: ONE order THREE shipping emails

Venezia — Wed, 05 Feb 2025 15:27:33 GMT

@labchocolate - So go into your account and opt out of these emails. Problem solved.

Re: ONE order THREE shipping emails

Desertdi — Wed, 05 Feb 2025 15:55:55 GMT

I'm glad they keep me up-to-date...

Re: ONE order THREE shipping emails

labchocolate — Wed, 05 Feb 2025 16:05:33 GMT

I have my answer on this and on posting here for help.

Thanks for all the kind resonses.

Re: ONE order THREE shipping emails

Estellee — Wed, 05 Feb 2025 16:05:36 GMT

I've just gotten used to it.

Re: ONE order THREE shipping emails

twinsister — Wed, 05 Feb 2025 16:13:24 GMT

I appreciate the e-mails keeping me posted on the package progress. It's easier than having to go back to my order to check on it.

Re: ONE order THREE shipping emails

Kachina624 — Wed, 05 Feb 2025 16:40:13 GMT

I get "Your order Arrives Soon" right after I place the order, which makes it sound like arrival is eminent, while it's sitting in the warehouse. They need to discontinue th8s one for sure.

Re: ONE order THREE shipping emails

Catch71 — Thu, 06 Feb 2025 14:17:02 GMT

I appreciate the one saying Your Order has Shipped, but they could do without the rest. It is good to know it is on the way and you can check tracking from there.

Re: ONE order THREE shipping emails

loriqvc — Fri, 07 Feb 2025 01:25:05 GMT

Actually, nobody can opt out of receiving any of the emails listed by the OP—they're all considered order-related communications and the system requires enablement of that category of messaging for all customers. (Believe me, I've tried multiple service area contacts to request that the superfluous cutesie messages stop and I'm already opted out of all marketing messages.)

But hey, @labchocolate, you're lucky—I typically also get at least one additional email that is the same as one (or more) of the others you noted but adds my name in the subject line. Like you, the only message I ever open is "Your Order Has Shipped" because it lets me know I can check my Order Details on the website for a tracking number to match to the actually useful alerts I get directly from the couriers about packages in transit.

Re: ONE order THREE shipping emails

IamDoodles — Fri, 07 Feb 2025 02:11:43 GMT

I happen to like the emails. If you don't like them, simply don't open them. Takes about a second to delete.

Re: ONE order THREE shipping emails

labchocolate — Fri, 07 Feb 2025 15:49:04 GMT

Thanks loriqvc for your post that seemed to be more inline with my thoughts. I know others say opt out (but as you mentioned you can not...just those that are fully promos ones). Even others who mention simply don't open and delete. Again rather useless to me as the subject line in email does not indicate the item/order shipped only titled as I had in my original post.

Really I know this is nothing major nor has the extra shipping emails hampered my life in any way Just a suggestion in the suggestion box forum on receiving only one shipping with tracking would be nice. But the extra ones can help QVC bring people back to browse around so maybe a backdoor way to promo as well.

Moving on to other things yes more important things!

Thanks again for response.

Re: ONE order THREE shipping emails

CalminHeart — Sat, 08 Feb 2025 12:13:45 GMT

Just fyi, Q's computer systems are not all that sophisticated compared to many other retailers and corporations their size.

It's very expensive to update any system without impacting something elses and Q doesn't have the profits or money to do so.