topic Re: ENOUGH WITH ALL OF THE EMAILS in Suggestion Box

ENOUGH WITH ALL OF THE EMAILS

japes — Wed, 05 Jun 2024 21:08:00 GMT

I get waaay too many emails for an order. Confirmation, shipping, update on shipping, update on arrival, the package has arrived. ENOUGH. All I want is a confirmation, and shipping date. THAT'S ALL. The link within the shipping info is enough for me to follow the item. I DON'T NEED A MILLION UPDATES flooding my in box.

ANYONE ELSE FEEL THIS WAY?

Re: ENOUGH WITH ALL OF THE EMAILS

SandySparkles — Wed, 05 Jun 2024 21:26:02 GMT

I understand it can be frustrating, but I do not feel that way. I am grateful for the process!😁 I would rather receive notifications and updates along the way, than not enough information; requiring me to call customer service. Those wait times can be quite long!😊 I just delete anything I do not want in my inbox.😃

~~~All we need is LOVE💖

Re: ENOUGH WITH ALL OF THE EMAILS

SilleeMee — Wed, 05 Jun 2024 21:33:57 GMT

All I ever get is order confirmations and shipping notifications. Never have gotten shipping updates once it's shipped.

Re: ENOUGH WITH ALL OF THE EMAILS

loriqvc — Wed, 05 Jun 2024 22:32:00 GMT

@japes - I agree with you. I was getting a ridiculous amount of marketing email from QVC, so I unsubscribed from all email except alerts about orders, but now there are too many of those messages as well. I like getting an order confirmation email right away, and I welcome the email notifying me the order has shipped—but the "your order arrives soon" message is pointless since it is sometimes sent before the shipping confirmation email, sometimes 3-4 days before the package arrives, and sometimes on the day the package arrives. And letting me know the package has been delivered is unnecessary, though I can see how this may be desirable to some people.

These additional messages are particularly useless when I'm able to check the status of the order online at any time and I receive updates from the courier that are very specific and helpful. I realize that it is easy to just delete these extra emails—and I do that all the time—but it would be nice if there were another level of opting out that could be applied.

Re: ENOUGH WITH ALL OF THE EMAILS

kaydee50 — Wed, 05 Jun 2024 21:56:57 GMT

I don't get any emails from QVC. I do from HSN and other retailers but I should opt out of them too. Too much junk in the inbox.

Re: ENOUGH WITH ALL OF THE EMAILS

Venezia — Wed, 05 Jun 2024 22:58:20 GMT

Damned if they do, damned if they don't. Some customers complain that they don't get enough email notices from QVC.

Just opt out of them, if you don't want to receive any. Although, they likely will still send the minimum confirmation of order and shipment.

Re: ENOUGH WITH ALL OF THE EMAILS

LizzieInSRQ — Wed, 05 Jun 2024 23:20:43 GMT

Check your setting on your QVC accoubt to only receive confirmatiobs

Re: ENOUGH WITH ALL OF THE EMAILS

twinsister — Thu, 06 Jun 2024 00:14:02 GMT

I would rather get the extra e-mails about shipping or order arriving soon, than having to keep checking my order status. I read them and delete - no big deal. Sometimes QVC can't win no matter what they do.

Re: ENOUGH WITH ALL OF THE EMAILS

loriqvc — Thu, 06 Jun 2024 00:28:43 GMT

For those who somehow aren't aware of this or aren't really paying attention to the details being shared here, there is no way to opt out of these alerts because they're all associated with orders. For each order I place, I receive five to six emails from QVC:

• Yay! We Received Your Order
• Great News! Your Order Has Shipped
• Your Order Arrives Soon (How Exciting!)

• Your Package Will Arrive Soon (sometimes sent more than once)
• Your Package Has Arrived

Alerts #3 and #4 above—especially multiples of the latter—are absolutely unnecessary and I don't see how they're helpful to anybody when they aren't sent in a consistent way. Communication is great, but there's no need for overcommunication and trying to create some kind of false special connection by sending a million emails from "Your Friends at QVC."

Re: ENOUGH WITH ALL OF THE EMAILS

Nonametoday — Thu, 06 Jun 2024 00:37:16 GMT

I wish that was all I had to worry about in this lifetime, too many emails confirming my order, the shipping and the supposed arrival date. I would be happy as a lark.

Re: ENOUGH WITH ALL OF THE EMAILS

Tinkrbl44 — Thu, 06 Jun 2024 00:42:26 GMT

@twinsister wrote:
I would rather get the extra e-mails about shipping or order arriving soon, than having to keep checking my order status. I read them and delete - no big deal. Sometimes QVC can't win no matter what they do.

@twinsister @japes

Personally, I like the updates. A couple times I forgot I'd even ordered something!

QVC generates a lot of communications ... more than any of us wants.

The OP needs to check her settings. The magic word is UNSUBSCRIBE.

Re: ENOUGH WITH ALL OF THE EMAILS

msgb — Thu, 06 Jun 2024 01:04:40 GMT

I appreciate the notification.

It is when I do not receive any notices that I start to worry about if the order whent thru and then where the item is.

It is better to have a trail than not. You can always delete the emails once the item has been received at the destination.

Re: ENOUGH WITH ALL OF THE EMAILS

Kachina624 — Thu, 06 Jun 2024 01:09:47 GMT

The are now guilty of over-communicating. I especially love the emails that advise that a delivery is eminent but I look and discover it just shipped today.

Re: ENOUGH WITH ALL OF THE EMAILS

SaveTheTurtles — Thu, 06 Jun 2024 02:18:11 GMT

I agree with @Kachina624. I don't think they can win. Either they over or under communicate. It literally takes a nano second to press delete if you don't wish to read it. I'd rather have more communication than less.

Re: ENOUGH WITH ALL OF THE EMAILS

TheMemphisVette — Thu, 06 Jun 2024 02:50:00 GMT

i have email files for most common senders.

q has their file

any q email goes directly to the file

if i need to view q email, i open that file

nothing clogging my inbox

Re: ENOUGH WITH ALL OF THE EMAILS

QVCkitty1 — Thu, 06 Jun 2024 10:54:28 GMT

I appreciate the order updates. It is an improvement over the time when you had no idea when to expect your packages.

Re: ENOUGH WITH ALL OF THE EMAILS

They CallMe MRWILKES — Thu, 06 Jun 2024 12:25:27 GMT

I also like the frequent updates about the status of a delivery. I find them to be very, very helpful.

It doesn't bother me at all and I'll keep them coming!

For QVC it's definitely a case of "No Good Deed Goes Unpunished."

And as noted, it's very simple to opt out.

Re: ENOUGH WITH ALL OF THE EMAILS

Estellee — Thu, 06 Jun 2024 11:39:46 GMT

I don't mind the update emails, at least they are paying attention.

Re: ENOUGH WITH ALL OF THE EMAILS

geezerette — Thu, 06 Jun 2024 12:05:48 GMT

When I opted out of all emails other than order and shipping information, I ended up getting no emails at all--even about my orders. Not even order confirmation emails. So I switched back and immediately started getting my order information, along with all the others of course.

For me, it's either feast or famine. But I'd rather delete the emails I'm not interested in in order to get the important ones.

Re: ENOUGH WITH ALL OF THE EMAILS

Melzie — Thu, 06 Jun 2024 13:29:35 GMT

I agree with you too. I can understand telling me they got my order, my order has shipped, a notification that my item will be delivered tomorrow, and a notification that it was delivered. Any more than that is overkill.