topic Re: Just Some Constructive Feedback in Suggestion Box

Just Some Constructive Feedback

Luv2Watch — Tue, 14 May 2024 21:51:18 GMT

QVC hosts are great! Talking for hours on end must be challenging .

But....,

Some of the hosts have some habits that are quite distracting and a bit frustrating to watch and cause me to change channels when I would much rather continue watching .

I don't mean to malign any particular host but right now I was trying to watch a Philosophy show, but the host keeps saying "Um" constantly.

Seriously, in nearly every sentence! It got to the point that I had to change the channel even though I was really interested in learning more about the products that were being presented and wanted to watch longer.

Other hosts:

"We'll get you all squared away."

"This is an extraordinary opportunity"

"Here's the thing..."

Going over obvious colors incessantly- "this is red, this is black," etc almost as if to

just fill up time. Really condescending!

"We're 'giving' you the large 40 oz size ..." - no one is 'giving'

us anything. We are PAYING for something that QVC is OFFERING us, not giving us.

That last one drives me crazy.

Thanks for letting me vent and offer my 2 cents.

Re: Just Some Constructive Feedback

Kachina624 — Tue, 14 May 2024 21:57:51 GMT

@Luv2Watch. I feel sure QVC will appreciate your pointing out discrepancies and will immediately initiate remedial training.

Re: Just Some Constructive Feedback

kaydee50 — Tue, 14 May 2024 21:57:15 GMT

Maybe if they didn't spend 20 minutes on a simple item that can be described in 5 minutes some of the annoying habits would disappear.

I find it much easier just to check "recently on air" to see if there's anything of interest. Can't imagine watching an entire hour.

Re: Just Some Constructive Feedback

Venezia — Tue, 14 May 2024 21:59:25 GMT

I normally wouldn't comment on any host's presentation. As you say, it must be challenging.

However, I will say that on a recent Quacker Factory show, a host drove me crazy. Every single comment was "this is fun" to describe the different items. "This is such a fun...(fill in the blank)" "Oh, this is fun..." "This color is such fun..." "This fabric is so fun!" You get the idea.

Had it been a drinking game, I wouldn't have lasted for even five minutes, it was that bad. I thought surely she must have some other vocabulary to describe the various items? Nope. A whole hour of fun, fun, fun.

I muted the presentation and fast-forwarded. And I didn't buy a single "fun" thing.

Re: Just Some Constructive Feedback

Venezia — Tue, 14 May 2024 22:01:23 GMT

@Kachina624 - In some cases, I do think remedial training is warranted.

Re: Just Some Constructive Feedback

Kachina624 — Tue, 14 May 2024 22:20:50 GMT

@Venezia. When a host can advance on a camera and threaten customers, it's obvious QVC doesn't care what they say or do.

Re: Just Some Constructive Feedback

on the bay — Tue, 14 May 2024 22:38:24 GMT

@Venezia,

Your description is so funny!

Re: Just Some Constructive Feedback

ahoymate — Tue, 14 May 2024 22:52:48 GMT

@Kachina624 wrote:
@Luv2Watch. I feel sure QVC will appreciate your pointing out discrepancies and will immediately initiate remedial training.

Really Kachina624? Not!

Re: Just Some Constructive Feedback

nelc — Tue, 14 May 2024 23:01:28 GMT

Interrupting the descriptions of the products just to go over colors is my pet peeve. It gets really annoying.

Re: Just Some Constructive Feedback

Tinkrbl44 — Tue, 14 May 2024 23:33:29 GMT

Huh ... good thread.

My pet peeve is how rarely the hosts bother to mention FABRIC CONTENT PERCENTAGES.

I don't want to hear "it's a cotton blend". Blended with what, please?

I want the hosts to say "it's 55% cotton and 45% polyester" ... or whatever it is.

This isn't rocket science and the hosts should take a moment and tell us what we need to know to make an informed decision. The silliness can come later if they need to fill time.

First things first.

Re: Just Some Constructive Feedback

Kachina624 — Tue, 14 May 2024 23:45:33 GMT

@ahoymate wrote:
@Kachina624 wrote:
@Luv2Watch. I feel sure QVC will appreciate your pointing out discrepancies and will immediately initiate remedial training.
Really Kachina624? Not!

@ahoymate. Definitely not. TPTB at QVC couldn't care less.

Re: Just Some Constructive Feedback

SandySparkles — Tue, 14 May 2024 23:48:00 GMT

You are not alone because MANY posters have expressed similar concerns!😁 I am not usually bothered to the point of distraction by hosts descriptions or colloquialisms, but on the rare occasion when I am, I simply look for something else pleasing to watch!🥰 I believe one poster recommended closed captioning once, though I do not know how successful that would be for everyone.😊

I admire what they do because it MUST be difficult trying to present products in a manner that is acceptable to all viewers; hour upon hour.😊

~~~All we need is LOVE💖

Re: Just Some Constructive Feedback

Kachina624 — Tue, 14 May 2024 23:48:13 GMT

@nelc wrote:
Interrupting the descriptions of the products just to go over colors is my pet peeve. It gets really annoying.

@nelc. That's the producer in the ear, telling them to do that. Actually it might be quite helpful for many since the color names are not always highly descriptive.

Re: Just Some Constructive Feedback

Luv2Watch — Wed, 15 May 2024 00:01:04 GMT

Hi,

While I certainly don't expect my personal viewpoints to change anything at QVC, I have heards several of the hosts in the past comment that they have regular meetings with their higher ups where they are critiqued on their performance and presentations, so I think that QVC does pay attention to these things when coaching and doing performance reviews on their staff.

Some hosts have mentioned this on-air when they have a blooper or goof up on something by saying, "Oh boy! I am going to hear about this during my weekly recap meeting."

Re: Just Some Constructive Feedback

Franklinbell — Wed, 15 May 2024 02:26:28 GMT

I am sure they have meetings to discuss performance. they probably have to watch tapes of themselves and others. For all I know they might get praise for their selling style. I don't begin to know how they are analyzed for their jobs. Since we don't know what is on the yearly evaluation it hard for us to say! Senior management may like it and encourage them to continue.I couldn't imagine having to wax poetic about some of the items that they sell. It is a skill for sure! One I surely don't have!

Re: Just Some Constructive Feedback

CalminHeart — Wed, 15 May 2024 11:36:05 GMT

I agree that hosting for most of the products aired would be a challenge. The products, and variations, are repeated over and over. I'd be so bored that I'd be adding filler words too.

Re: Just Some Constructive Feedback

Carolina925 — Wed, 15 May 2024 11:44:53 GMT

I had a teacher in elementary school, I think maybe 5th grade, who tried to teach us not to say "um/uh". I never realized how many times I said it before she brought it to our attention. I didn't learn well, I think I probably still say it all the time. It's one of those filler words because we don't value silence or pauses. I could never sell anything and never understand how people do it. Selling a ho-hum item and presenting it for 15 minutes or so must be extremely difficult. I know there are people who naturally can sell anything. I watched a presentation this morning for D&Co shorts; the entire presentation was spent on Gary telling they had 12 5-star reviews, mentioning the inseam only in the final seconds.

Re: Just Some Constructive Feedback

Imaoldhippie — Wed, 15 May 2024 11:54:47 GMT

Either management does not care or a lot of complaints do not get to the proper people in charge because the recent changes such as the 50's thing or the actions of a couple of hosts and a vendor would have been severly dealt with.

Thats my opinion for what its worth.

Re: Just Some Constructive Feedback

TheMemphisVette — Wed, 15 May 2024 12:21:29 GMT

is this about a sales person on a shopping channel selling basic stuff?

Re: Just Some Constructive Feedback

Luv2Watch — Wed, 15 May 2024 14:12:21 GMT

I’m confused - several comments refer to the actions of two hosts and a vendor. What happened?