topic Re: REVIEWS in Suggestion Box

REVIEWS

JLLH358 — Thu, 07 Mar 2024 20:35:09 GMT

Please reserve REVIEWS for those who have actually PURCHASED and tried the item!! It's unfair to both customer and vendor to have random bloviating from non-purchasing trolls under the guise of a "Review".

Re: REVIEWS

SaveTheTurtles — Thu, 07 Mar 2024 21:20:16 GMT

@JLLH358 There are many threads about this very subject. It would be nice if they did that.

Re: REVIEWS

PansyBoo — Thu, 07 Mar 2024 21:41:17 GMT

Yes, otherwise the reviews given are pretty worthless. And recently I saw where someone had submitted TWO separate reviews on a jewelry item. How does that happen? I didn't think that was even allowed.

Re: REVIEWS

Spacrazy — Thu, 07 Mar 2024 23:00:36 GMT

As we've said many times ~ YES YES YES

Re: REVIEWS

JLLH358 — Thu, 07 Mar 2024 23:19:14 GMT

If I'm not mistaken, HSN has a policy (or did) where you could NOT review an item if they did not think you had received it already (depending on when they estimated delivery), let alone if you had not purchased it! The system would shut that mess down in a heartbeat. The Q has no excuse not to follow suit with this. People rely on reviews and shouldn't have to wade through pages of trolls to read a valid review!!

Re: REVIEWS

CalminHeart — Sat, 09 Mar 2024 12:56:02 GMT

Reviews are approved through an algorhythm, usually a third party, and not by people.

We'd all like to see reliable reviews but it's not going to change. We have to learn to ignore certain things and move on.

Re: REVIEWS

JLLH358 — Sun, 10 Mar 2024 02:10:14 GMT

Well since other channels (incl. HSN - which they own) can do so, there's really no reason the Q cannot follow suit. Whether they want to do so enough to follow the lead of other sites or not remains to be seen, of course, but I cannot pretend it's "impossible" and therefore both vendors and customers just must get used to Reviews being meaningless. Sorry, no.

Re: REVIEWS

TXGRIFF — Sun, 17 Mar 2024 12:31:56 GMT

I get amused by whoever is running the "Reviews" department. I purchase an item. I get an email requesting that I submit a review of the item. I get another email stating that QVC does not like the review I submitted for the item, and I have been moderated due to such a submission. Hey, QVC. Don't ask for a reivew if you doln't want the review. The End.

Re: REVIEWS

Mom2Dogs — Sun, 17 Mar 2024 13:00:36 GMT

I agree, and...will not purchase products that the only reviews were gathered by a promotion of those that did purchase.

I looked at something this morning on QVC...all reviews were not by QVC purchasers but by a promotion.

Re: REVIEWS

Melzie — Sun, 17 Mar 2024 16:22:38 GMT

I also agree with someone here who would not purchase products where some or all of the reviews were gathered by a promotion vs those that purchased from Q. I was looking at an item yesterday and reviews from a promo had more 5 star reviews than those who purchased from Q. In addition, there were no 1 or 2 star reviews from the promo but 8 reviews from Q buyers in the 1 and 2 star categories. Those promotion purchases, if they are even purchases, skew the overall ratings up which I think is unfair as they are not Q customers. Also, some of those other reviews are from a group called Influensters which is worth a look.

Re: REVIEWS

eaesquire — Mon, 25 Mar 2024 16:31:07 GMT

@JLLH358 I posted a similar remark back in the day. QVC was taking pre-orders on a David Venable cookbook and before it ever even shipped, his groupies flooded the reviews with 5 stars. There was no way those people could have received and used the cookbook because it was in pre-order status, but QVC left the reviews there anyway. When I came along later, I had to wade through all that junk to read legit reviews from people who actually received and used the cookbook.

However, full disclosure, I recently posted a review on an item I did not buy in an effort to provide feedback on a false claim being made on air by the host and the vender. Specifically, there was a live plant being presented that the host and the vender claimed was such an incredibly rare color for that type of flower (plain old white, btw) that it "is unheard of." Well, I knew that to be 100% false. A quick internet search revealed many online garden sites selling that identical "unheard of" white flower and, perhaps not surprisingly, for a much lower price than QVC. Honestly, I felt like I was helping by pointing out the false information to others so they could make an informed decision about where/if to buy. Not my subjective opinion about the product, but offering objective, verifiable information debunking QVC's claim. The very next day, another reviewer posted a similar comment noting that she'd just purchased 2 of these "rare" and "unheard of" white plants at her local Walmart for $5.42 (vs. $39 + shipping at QVC for 3 plants). I went to my Walmart a couple of days later and found/purchased those same "rare" plants 2 for $5.42. If I can get them here in my small town of 8,000 people, there is no way in h3ll that they are rare or unheard of as QVC claims.

To me, there is a distinction between what I (and the other reviewer) did with the flower vs. the David Venable cookbook groupies. But I get that some may view it as someone being a hypocritical troll.

Re: REVIEWS

JLLH358 — Sun, 24 Mar 2024 03:00:40 GMT

I was referencing those who (esp. in clothing) just run an item down without having seen it in person. There's been a huge number of those in fashion. Reviews are not the place for that; this forum is. Those who do that are NOT providing a service or correcting something they've heard online. They're just trolling. And if other sites can prevent that (including HSN), the Q surely can.

Re: REVIEWS

Teddixat — Mon, 25 Mar 2024 13:43:42 GMT

@TXGRIFF seriously, You received an email like that from the Q? You must have posted quite a review to get such an email. I have read some pretty nasty reviews on the Q that obviously made it past the moderators. Yours must have been a doozy

Re: REVIEWS

NYwoman — Sat, 30 Mar 2024 03:20:27 GMT

I wrote a bad review for a Halo item that was a completely unusable and why. I have two other Halo items that I rely upon. It was rejected. So, I guess only good reviews are posted now a days.