topic Re: New website in Suggestion Box

New website

L1964 — Sat, 16 Mar 2024 11:39:49 GMT

What a hassle! Not user friendly. It really sucks! There was nothing wrong with the way it was. The drop downs suck. Did I say it SUCKS? Well it does!

Re: New website

kaydee50 — Sat, 16 Mar 2024 12:46:44 GMT

I see what you mean. Well, I already don't watch the programming. Now I won't even check to see what's been on air recently. Much more friendly places to shop.

Re: New website

Krimpette — Sat, 16 Mar 2024 13:26:22 GMT

I agree! I can no longer check order status from the drop down.. I have to first check "My account". and the click on order status. Wonder why they did that?????? Surely, they must have some plausible explanations for these "improvements (?)"!!!!!!!!!!

Re: New website

4kitties — Sat, 16 Mar 2024 13:37:28 GMT

I have a terrible time signing in to my account!!😤😤😤😤

Some days I can and most days I cannot. I actually wanted to purchase an item the other day and could not sign in no matter how hard I tried. Then I started to think that even if I got an order through, I could not sign back in to track it or manage my account. So I am pretty much done with even shopping here occasionally because I have too many issues just simply signing in!

Very sad that the Q will not address these website issues. I cannot be the only one having trouble.

Re: New website

cjm61 — Sat, 16 Mar 2024 14:47:59 GMT

@L1964 @Krimpette @4kitties @kaydee50

I'm not sure I understand your issues. I can check my order status with the drop down. I can check Recently On Air. I use my laptop with Chrome and never have any of these issues. Since many of us don't have the same problem as others, perhaps it's your settings and/or browser.

Maybe someone more techy can help but the website has not changed on my end. I do know there is just one QVC website. It won't look different for one person as it does for another. Therefore it has to be the browser or your settings I would imagine.

Re: New website

4kitties — Sat, 16 Mar 2024 15:09:08 GMT

@cjm61

Most of the time I cannot sign in here. I am not going to change browsers or call them or jump through any other hoops to do it. I have absolutely no issues with any of the many other sites I read or shop from. Only the Q.

It is their problem to fix, not mine.

Re: New website

Krimpette — Sat, 16 Mar 2024 15:12:38 GMT

@cjm61 I have that same drop-down, but when I click on check order status.. I get the message ..... dot com is currently not available. But if I go My account, I can access it from there. (I'm on my MacBook Pro laptop using Safari. (Thanks for your response!)

Re: New website

4kitties — Sat, 16 Mar 2024 15:15:53 GMT

@Krimpette

I too get that website is unavailable all the time too. When I try to sign in. Or it tells me my email address is invalid.

This site has issues but they do not seem to care.

Re: New website

kaydee50 — Sat, 16 Mar 2024 15:20:37 GMT

@cjm61 Not my problem, theirs. I used to be able to access "recently on air" with 1 click. That is no longer the case. QVC once again changed something and not for the better.

Re: New website

Tori3569 — Sat, 16 Mar 2024 15:41:30 GMT

Nothing has changed on my end either, other than the drop downs to check items from previous shows. I really like the way it works now since I can check what I want quickly.

Re: New website

Squirrels Are Trash — Sat, 16 Mar 2024 16:09:51 GMT

If I wanted to increase time on-site, I would bury frequently accessed menu items; They may be doing UX studies, hence the nav changes.

There's a pattern of Safari users having access issues. Do you have the latest version of the browser?

Re: New website

Kachina624 — Sat, 16 Mar 2024 16:57:48 GMT

I have 2 places that are to sign in. When I click the uppermost one, I get a drop-down with CS functions, however if I click on any one of the options, all I get is the sign on screen. Over and over. The only way I can get to order status is to type it into the search bar. Over and over.

Re: New website

Crittersx4 — Wed, 20 Mar 2024 16:11:10 GMT

Totally agree that the filter by change is not user friendly. I liked the old format where I could see the show line up. They are continually changing the website and not always for the better.

Re: New website

bells4me — Sun, 24 Mar 2024 02:19:12 GMT

I get tired of constantly having to put my password in.

Re: New website

CalminHeart — Sun, 24 Mar 2024 12:28:47 GMT

@bells4me wrote:
I get tired of constantly having to put my password in.

I have separate passwords for the forums and the website. If I log in on one, it automatically logs me into the other even though that password is wrong. I have to log out of the one I don't want to see.