topic Re: what about us? in Suggestion Box

what about us?

anxious1 — Tue, 16 Jan 2024 03:53:35 GMT

As a person with some visual imparment it can be very hard to watch sometimes. I am not blind but I assume they have the same problem. Very often an item is presented and there will be all sorts of whopla about what a great price. It was such and such but now it is on sale!!!!! WHAT IS THE PRICE? More times thsn not I never hear HOW MUCH. I suppose they are told not to say the actual price just how great it is. Sometimes it will be on easy pay? Sometimes the easy pay is under this or that. How much are the payments and how many? Frankly I don't want to call customer service over and over. And they assume you are going to buy it and how many. Awkward to say, no I just want the price. I need to think about it. End up just not bothering with it.To me this problem is demeaning. Maybe I am the only impared person that watches. I don't know.

Re: what about us?

Kachina624 — Tue, 16 Jan 2024 04:01:49 GMT

@anxious1. You make a good point. 8 had parents who both became legally blind and neither could have read the graphics on the TV screen.

Most commonly, they'll just say you can get it home for $8.47, which would be one Easy Pay, and that's all they'll say. Some who don't know better might think that was the total price.

Re: what about us?

Tinkrbl44 — Tue, 16 Jan 2024 08:02:08 GMT

@anxious1

Good point. What used to really bother me was they'd never mention the fabric content percentages.

You know, 90% cotton, 8% polyester and 2% lycra. NOT "a cotton blend".

Why makes that so difficult for them to do? That is valuable information, darn it.

Re: what about us?

millieshops — Tue, 16 Jan 2024 10:02:38 GMT

@anxious1 I have to stand up and walk toward the TV to see prices or size charts. The only good thing about how the those are presented is that it irritates me so much that I have conquered my impulsive buying. I'd been headed that way long before they started this method, but now I buy only when the offering was already on my needs list.

Costco does this also in their sale catalogs - list how much you save, but don't give the price. Beyond annoying!

Re: what about us?

jackthebear — Tue, 16 Jan 2024 10:42:29 GMT

@Tinkrbl44 wrote:

@anxious1

Good point. What used to really bother me was they'd never mention the fabric content percentages.

You know, 90% cotton, 8% polyester and 2% lycra. NOT "a cotton blend".

Why makes that so difficult for them to do? That is valuable information, darn it.

too busy telling me about

their kids, swim meet

their dog

their daughters

etc

Re: what about us?

PhilaLady1 — Tue, 16 Jan 2024 13:18:18 GMT

@anxious1

I feel for you. I could be wrong, but I noticed that QVC stopped mentioning most sale prices when they started Q2 and Q3 that show reruns. When the repeat shows are on, the prices of whatever it is that they're selling have already increased. So I think that they purposely don't say sale prices on live shows.

Re: what about us?

Still Raining — Tue, 16 Jan 2024 15:24:02 GMT

Vision issues can be very hard to deal with. Sorry that they are interfering with your life.

Perhaps a looking at a tablet that you can zoom in with your fingers would help. It can be used in conjunction with a TV.

Re: what about us?

Melzie — Tue, 16 Jan 2024 16:48:42 GMT

@PhilaLady1 wrote:
@anxious1

I feel for you. I could be wrong, but I noticed that QVC stopped mentioning most sale prices when they started Q2 and Q3 that show reruns. When the repeat shows are on, the prices of whatever it is that they're selling have already increased. So I think that they purposely don't say sale prices on live shows.

I think you're right. Since shows are repeated in so many different places they can change prices on the graphics but not the audio.

Re: what about us?

SaveTheTurtles — Tue, 16 Jan 2024 20:23:18 GMT

@anxious1 I totally get what you are saying. Very true. Since you are able to use a computer would it be more helpful to you to check the item on the website prior to purchasing so you don't have to call customer service all the time? Just an idea.

Re: what about us?

anxious1 — Thu, 18 Jan 2024 23:43:23 GMT

I am able to talk to my computer. It has not abswered me though. Either that is not a thing or I can't aford one

Re: what about us?

Othereeeen — Fri, 19 Jan 2024 17:36:28 GMT

The full price not mentioned, along with the other things they don't mention that people bring up...along with "hiding" the shipping charge til checkout online...

I guess they count on if you got that far, you'll just order the item....

What also annoys me is when the graphics don't match what they're selling (mostly on the rerun shows).

Re: what about us?

ajsidney12 — Sun, 21 Jan 2024 20:39:53 GMT

I would think as part of the Q's commitment to accessibility, providing proper and clear information on pricing, sizing, fabric, feel and overall style of a garment or any item, should be in the forefront and repeated many times throughout a presentation that is televised. They can easily insert voiceover through AI or something similar, to adjust the pricing when a show is repeated on Q2. If they want to reach more people this is a great way to do it and show the commitment to their customers, old and new.

Unfortunately most of the hosts would have to go back to sales training to ensure they stay on track and sell the product, and not themeselves.