topic Re: Specific details for items in Suggestion Box

Specific details for items

SaggingGal — Wed, 10 Jan 2024 08:59:51 GMT

Is it arrogance or ignorance expressed by QVC community members who flippantly tell those viewers needing more information about a presented item to go to their computer or cellphone for more information. There is absolutely no awareness that 25 to 42 MILLION residences have no internet. Millions of others have spotty and unreliable connectivity because of issues with terrain intrusion, lack of infrastructure to lay fiber cable or lack of sufficient towers. Financial, urban and rural planning and technical publications vary somewhat on the exact amount of this underserved public. I lived in an affluent community for years with no capability of streaming and an upload speed of 2.5 mbps which is the equivalent of spending 10 minutes online hoping you might get a response to something that usually takes 10 seconds often with no result. Broadband service in this area was available only inside the official boundaries of a few small villages. Cell tower connectivity worked if a residence was within a two mile range of the tower. A mile outside of any one of the villages was the Wild West and internet service was a maybe depending on how many towers were in the area. I lived in an area where both towere were out of range distance-wise and encumbered with tall trees, some mildly hilly terrain and houses blocked by others located higher on hillsides. These issues diminished the possibility of internet connectivity to nearly zero. It was so bad we could not subscribe to video streaming on our satellite TV since the function of streaming did not exist in our location. At installation we learned this. We had built a custom home in the area having been told by municipal and area resources including the internet providers themselves and even the electrician that internet was coming soon to the area. Sixteen years later and it is still being discussed. Other reasons for no internet-were too few towers for a tourist area with 20,000 people in residence off season and 3 million visiting in season, and many wealthy homeowners not wanting ugly towers built into the countryside that would interfere with its scenic beauty. As of this winter fiber optic cable is being laid across the area in a strategic plan that will be accomplished over the next two years. Some of the area not heavily wooded is capable of installation of satellite service. Our home in the deep woods tried three times unsuccessfully to get a broadband transmitter installed in our 120 foot tall treetops by hiring both a crane and a professional tree climber, or installing our own private tower at a cost of over $12,000 that required universal acceptance by neighbors. Elon Musk has offered successful installations of WiFi in rural areas across the world. The waiting list for service has been over two years. The comments by QVC viewers to those in need of more detailed information by consulting their WiFi devices is an insult to those patiently waiting for this service to be offered in their location. Calling QVC Customer Care, as has often been suggested, becomes a farce if several questions about an item in a presentation arise. Flippant remarks to look up details online are irrelevant and hurtful to this group living without internet connectivity that those having it take for granted. The QVC hosts instead of reciting banal uses of locations and events for apparel items presented, could give full factual details of items of interest to potential purchasers, actual numerical inseams of pants at every presentation, actual length of garments in inches at every presentation, specific composition of fabrics with percentages for each at every presentation and showing items front and back and inside such as purses and even the bottom soles for every pair of shoes presented not just those with overly obvious winter treads. It would benefit many more viewers than QVC is addressing at present. Many of us may want more information to make an informed purchase. There is sufficent time to do so. QVC has the opportunity to level the playing field for all viewers with more descriptive presentations of an item including specific numerical size charts that correspond to the simplistic S. M, L broad categories for every single apparel item, too.. The presentations are obviously long enough to incorporate detailed descriptions, perhaps regain frustrated QVC viewers tired of the lack of details presented and serve a base of viewers like those without internet who have been overlooked. It is undoubtedly a lucrative, untapped audience.

Re: Specific details for items

SloopJohnB — Wed, 10 Jan 2024 09:08:24 GMT

@SaggingGal wrote:
Is it arrogance or ignorance expressed by QVC community members who flippantly tell those viewers needing more information about a presented item to go to their computer or cellphone for more information. There is absolutely no awareness that 25 to 42 MILLION residences have no internet. Millions of others have spotty and unreliable connectivity because of issues with terrain intrusion, lack of infrastructure to lay fiber cable or lack of sufficient towers. Financial, urban and rural planning and technical publications vary somewhat on the exact amount of this underserved public. I lived in an affluent community for years with no capability of streaming and an upload speed of 2.5 mbps which is the equivalent of spending 10 minutes online hoping you might get a response to something that usually takes 10 seconds often with no result. Broadband service in this area was available only inside the official boundaries of a few small villages. Cell tower connectivity worked if a residence was within a two mile range of the tower. A mile outside of any one of the villages was the Wild West and internet service was a maybe depending on how many towers were in the area. I lived in an area where both towere were out of range distance-wise and encumbered with tall trees, some mildly hilly terrain and houses blocked by others located higher on hillsides. These issues diminished the possibility of internet connectivity to nearly zero. It was so bad we could not subscribe to video streaming on our satellite TV since the function of streaming did not exist in our location. At installation we learned this. We had built a custom home in the area having been told by municipal and area resources including the internet providers themselves and even the electrician that internet was coming soon to the area. Sixteen years later and it is still being discussed. Other reasons for no internet-were too few towers for a tourist area with 20,000 people in residence off season and 3 million visiting in season, and many wealthy homeowners not wanting ugly towers built into the countryside that would interfere with its scenic beauty. As of this winter fiber optic cable is being laid across the area in a strategic plan that will be accomplished over the next two years. Some of the area not heavily wooded is capable of installation of satellite service. Our home in the deep woods tried three times unsuccessfully to get a broadband transmitter installed in our 120 foot tall treetops by hiring both a crane and a professional tree climber, or installing our own private tower at a cost of over $12,000 that required universal acceptance by neighbors. Elon Musk has offered successful installations of WiFi in rural areas across the world. The waiting list for service has been over two years. The comments by QVC viewers to those in need of more detailed information by consulting their WiFi devices is an insult to those patiently waiting for this service to be offered in their location. Calling QVC Customer Care, as has often been suggested, becomes a farce if several questions about an item in a presentation arise. Flippant remarks to look up details online are irrelevant and hurtful to this group living without internet connectivity that those having it take for granted. The QVC hosts instead of reciting banal uses of locations and events for apparel items presented, could give full factual details of items of interest to potential purchasers, actual numerical inseams of pants at every presentation, actual length of garments in inches at every presentation, specific composition of fabrics with percentages for each at every presentation and showing items front and back and inside such as purses and even the bottom soles for every pair of shoes presented not just those with overly obvious winter treads. It would benefit many more viewers than QVC is addressing at present. Many of us may want more information to make an informed purchase. There is sufficent time to do so. QVC has the opportunity to level the playing field for all viewers with more descriptive presentations of an item including specific numerical size charts that correspond to the simplistic S. M, L broad categories for every single apparel item, too.. The presentations are obviously long enough to incorporate detailed descriptions, perhaps regain frustrated QVC viewers tired of the lack of details presented and serve a base of viewers like those without internet who have been overlooked. It is undoubtedly a lucrative, untapped audience.

While you definitely make some great points in your post, the one big paragraph makes it difficult to read, for these old eyes anyway. But I did read it and agree.

Re: Specific details for items

Pook — Wed, 10 Jan 2024 09:16:26 GMT

@SaggingGal Well all that you tediously mentioned, you neglected to realize that if anyone posts these things are posting online so they obviously have internet!! A simple phone call to CS can get anyone answers if they do not have internet!!!

Re: Specific details for items

Winkk — Wed, 10 Jan 2024 10:58:34 GMT

@SaggingGal ..This would be a lot easier to read if used paragraphs.

Re: Specific details for items

jackthebear — Wed, 10 Jan 2024 11:33:01 GMT

@Pook wrote:
@SaggingGal Well all that you tediously mentioned, you neglected to realize that if anyone posts these things are posting online so they obviously have internet!! A simple phone call to CS can get anyone answers if they do not have internet!!!

that is not the point, they have hosts to explain, demonstrate the product and give details

you want the customer to have all the info to purchase now not later when they get to the phone

Q is more intent on the chit chat

Re: Specific details for items

jlkz — Wed, 10 Jan 2024 11:37:09 GMT

@SaggingGal

It has been mentioned many times on this board that to get posters to read a very lengthy post, one needs to hit the return key to create paragraphs.

White space is needed to invite the eye in at various points. A solid block of words creates a barrier: most folks here and elsewhere would just skip over it. You took the time and effort to create your post, surely you want others to read it.

Finally, as another poster lightly touched on the subject: not all posters on this board have perfect eyesight. Give them an opportunity to read what you have written.

Re: Specific details for items

MorningLover — Wed, 10 Jan 2024 11:49:57 GMT

SaggingGal wrote:

Is it arrogance or ignorance expressed by QVC community members who flippantly tell those viewers needing more information about a presented item to go to their computer or cellphone for more information.

There is absolutely no awareness that 25 to 42 MILLION residences have no internet. Millions of others have spotty and unreliable connectivity because of issues with terrain intrusion, lack of infrastructure to lay fiber cable or lack of sufficient towers.

Financial, urban and rural planning and technical publications vary somewhat on the exact amount of this underserved public.

I lived in an affluent community for years with no capability of streaming and an upload speed of 2.5 mbps which is the equivalent of spending 10 minutes online hoping you might get a response to something that usually takes 10 seconds often with no result.

Broadband service in this area was available only inside the official boundaries of a few small villages. Cell tower connectivity worked if a residence was within a two mile range of the tower. A mile outside of any one of the villages was the Wild West and internet service was a maybe depending on how many towers were in the area.

I lived in an area where both towers were out of range distance-wise and encumbered with tall trees, some mildly hilly terrain and houses blocked by others located higher on hillsides. These issues diminished the possibility of internet connectivity to nearly zero.

It was so bad we could not subscribe to video streaming on our satellite TV since the function of streaming did not exist in our location. At installation we learned this.

We had built a custom home in the area having been told by municipal and area resources including the internet providers themselves and even the electrician that internet was coming soon to the area. Sixteen years later and it is still being discussed.

Other reasons for no internet-were too few towers for a tourist area with 20,000 people in residence off season and 3 million visiting in season, and many wealthy homeowners not wanting ugly towers built into the countryside that would interfere with its scenic beauty.

As of this winter fiber optic cable is being laid across the area in a strategic plan that will be accomplished over the next two years. Some of the area not heavily wooded is capable of installation of satellite service.

Our home in the deep woods tried three times unsuccessfully to get a broadband transmitter installed in our 120 foot tall treetops by hiring both a crane and a professional tree climber, or installing our own private tower at a cost of over $12,000 that required universal acceptance by neighbors.

Elon Musk has offered successful installations of WiFi in rural areas across the world. The waiting list for service has been over two years.

The comments by QVC viewers to those in need of more detailed information by consulting their WiFi devices is an insult to those patiently waiting for this service to be offered in their location.

Calling QVC Customer Care, as has often been suggested, becomes a farce if several questions about an item in a presentation arise. Flippant remarks to look up details online are irrelevant and hurtful to this group living without internet connectivity that those having it take for granted.

The QVC hosts instead of reciting banal uses of locations and events for apparel items presented, could give full factual details of items of interest to potential purchasers, actual numerical inseams of pants at every presentation, actual length of garments in inches at every presentation, specific composition of fabrics with percentages for each at every presentation and showing items front and back and inside such as purses and even the bottom soles for every pair of shoes presented not just those with overly obvious winter treads.

It would benefit many more viewers than QVC is addressing at present. Many of us may want more information to make an informed purchase. There is sufficent time to do so.

QVC has the opportunity to level the playing field for all viewers with more descriptive presentations of an item including specific numerical size charts that correspond to the simplistic S. M, L broad categories for every single apparel item, too.

The presentations are obviously long enough to incorporate detailed descriptions, perhaps regain frustrated QVC viewers tired of the lack of details presented and serve a base of viewers like those without internet who have been overlooked. It is undoubtedly a lucrative, untapped audience.

Re: Specific details for items

kaydee50 — Wed, 10 Jan 2024 12:17:55 GMT

@SaggingGal Couldn't read your lengthy post past the first few lines. I have said before that if the viewer needs to go their computer to get necessary info on an item, why have TV presentations at all? All shopping networks should become online retailers exclusively!

Re: Specific details for items

vermint — Wed, 10 Jan 2024 12:36:58 GMT

@MorningLover Thank you for the paragraphs!

@SaggingGal Please take a look at @MorningLover 's post to see what yours should have looked like. A large block of text, such as your post, is very nearly unreadable!

Re: Specific details for items

Gabidog — Wed, 10 Jan 2024 12:53:18 GMT

I will not comment on lack of paragraphs but will say that presentations on air now have two or more hosts and or vendor reps on each item. With that many there should be no reason for lack of information. More than enough time is allowed on air. Too much time in many cases. The trend seems to be to create a happy gal pal atmosphere with all of the chatter about daughters, events, etc. and everyone talking over each other, giggles included. That I suppose would be fine if customers were receiving what information they need to make an informed purchase. Apparently they are not.

Re: Specific details for items

geezerette — Wed, 10 Jan 2024 12:56:12 GMT

First, @MorningLover , thank you for the paragraph edit.👍

@SaggingGal , I do agree with you about the overreliance on the internet. I understand QVC wants to interact and entertain their customers, but the on air hosts can find a happy medium between chit chat and giving pertinent product information.

However, it's just a fact nowadays that most people have and use the internet in some fashion. And it's a given that is going to increase. Unfortunately those that don't are a growing minority and don't get the consideration that the higher numbers do.

At the same time, if viewing a live presentation, not everyone wants to or is able to have immediate internet access to the product being aired. But they still need basic product information rather than in depth descriptions of where to wear or how many products the hosts' kids own. For example, if I'm lying in bed watching QVC and see something I'd like, I'm not going to get up and find my tablet or computer to find out product measurements.

While they won't ever be able to please everyone, it's a situation that QVC needs to address better than they have.

Re: Specific details for items

On It — Wed, 10 Jan 2024 13:38:20 GMT

@SaggingGal You made some excellent observations. The lack of understanding for those who have no internet is costing QVC money. These are the very people who would most likely order from a TV presentation.

The shift toward trying to be entertaining to keep viewers engaged is a mistake. Those of us with all sorts of connected devices want information, too, not antics and personal stories.

Re: Specific details for items

KingstonMom — Wed, 10 Jan 2024 14:43:40 GMT

@Winkk wrote:
@SaggingGal ..This would be a lot easier to read if used paragraphs.

@Winkk

I couldn't (or didn't want to) read the whole thing, just one massive dissertation.

Re: Specific details for items

millieshops — Wed, 10 Jan 2024 15:28:06 GMT

@kaydee50 I never use a shopping channel beyond QVC and HSN. I thought all of them were just retailers.

Maybe you want the other companies like Amazon and Walmart to become just retailers and run shopping channels??? If so, I don't expect that to happen any time soon. I've never read that any of the big companies are planning to comete using a TV schedule.

The financial world already calls Amazon more of a tech company than a retailer and Walmart a major supermarket, I'm not sure what they consider Target, just know all 3 of those companies are many times bigger than Qurate.

The top 2 earn lots of their profits from membership and subscription fees, not from selling retail. They let the much smaller companies sell from their huge websites. (I don't know much about Target financially beyond that it's big.)

Re: Specific details for items

skatting44 — Wed, 10 Jan 2024 15:57:53 GMT

@SaggingGal

Agree , with your opinion. To me QVC and it's Hosts insult all of us who shop with them by treating us like some kind of social recluses who Need all that so called " entertainment " dancing , singing and arm flinging excitement . As a senior citizen, I don't need entertainment , I have a life ,however when I am shopping I want the info from the product Reps abt the pertinent product and I want full views of every item esp prints .

Re: Specific details for items

SaveTheTurtles — Wed, 10 Jan 2024 16:13:58 GMT

I do not understand the complaints raised when it was posted online so internet service must be good since the upload of that long post would have never made it with a lousy internet connection.

Re: Specific details for items

Krimpette — Wed, 10 Jan 2024 17:50:04 GMT

Even with paragraphs, I found the post to be too tedious to read. From what I did read, seems to me that such a post should be sent way higher up the ladder at QVC. I letter to the president of QVC would be my first suggestion. Not sure any one here on the forums can help the issue.

Re: Specific details for items

LuvSoCal — Thu, 11 Jan 2024 00:57:02 GMT

I think it's arrogant of you to write such a lengthy post in such a small font and then think most people would be interested enough to read it. Sorry, maybe it's just me.

Re: Specific details for items

CalminHeart — Thu, 11 Jan 2024 13:02:11 GMT

Q's leadership is not interested in giving you all the details on air. They are more interested in so-called entertainment. And no one in a position to change it will read such a loooong paragraph.

It is what it is. You won't be able to change it so figure out what you want to do - use your tablet/computer or don't get the details.