topic Re: PLEASE PROVIDE RETURN LABELS AND RETURN SLIPS in Suggestion Box

PLEASE PROVIDE RETURN LABELS AND RETURN SLIPS

wi-md — Mon, 20 Nov 2023 04:26:29 GMT

Why have you stopped including packing slips and return labels - is it to prevent returns when someone can't print out a label themeslves? Not everyone has a printer. These sticker-packing slips under the mailing labels are off center and half of the info is torn off - IF you can remove it at all.

***QVC - IS SUPPOSED TO BE QUALITY-VALUE & CUSTOMER SERVICE. ***

None of which I am experiencing lately. Surely QVC can afford to print & include the packing slip and return label in the package for our "CONVENIENCE." If you are going to sell stuff that doesn't match the presentation or meet expectations - then please provide these pre-printed return labels and normal legible packing slips like you used to do. That would be good CUSTOMER SERVICE if you can't provide the QUALITY.

Re: PLEASE PROVIDE RETURN LABELS AND RETURN SLIPS

Tori3569 — Mon, 20 Nov 2023 04:39:28 GMT

Diirections for those without printers:

Re: PLEASE PROVIDE RETURN LABELS AND RETURN SLIPS

KingstonMom — Mon, 20 Nov 2023 04:48:48 GMT

@wi-md

Re: PLEASE PROVIDE RETURN LABELS AND RETURN SLIPS

Tinkrbl44 — Mon, 20 Nov 2023 07:51:49 GMT

@wi-md wrote:
Why have you stopped including packing slips and return labels - is it to prevent returns when someone can't print out a label themeslves? Not everyone has a printer. These sticker-packing slips under the mailing labels are off center and half of the info is torn off - IF you can remove it at all.
***QVC - IS SUPPOSED TO BE QUALITY-VALUE & CUSTOMER SERVICE. ***
None of which I am experiencing lately. Surely QVC can afford to print & include the packing slip and return label in the package for our "CONVENIENCE." If you are going to sell stuff that doesn't match the presentation or meet expectations - then please provide these pre-printed return labels and normal legible packing slips like you used to do. That would be good CUSTOMER SERVICE if you can't provide the QUALITY.

@wi-md

Welcome ....

I'm guessing you might not realize you're about the 57th person this year to complain about this issue. Since you obviously have use of a computer, just print a label and tape it to the packaging you're returning the item in.

As for an explanation for the change .... since QVC averages probably a 10% return rate (my speculation here) that means that 90% of all the return labels that go out with orders end up in the trash and all those trees that were killed to make labels died for no good reason.

A LOT of retailers have stopped sending out packing slips and return labels ... probably because many "green" people are complaining about all the trees being killed for no good reason.

Anyway, welcome ... get on the Green Bandwagon and I hope you enjoy the Forums!

Re: PLEASE PROVIDE RETURN LABELS AND RETURN SLIPS

jackthebear — Mon, 20 Nov 2023 11:12:04 GMT

most companies do not give a label now,

not a big deal

Re: PLEASE PROVIDE RETURN LABELS AND RETURN SLIPS

LTT1 — Mon, 20 Nov 2023 11:34:20 GMT

@wi-md

I have another good reason for preferring a "code" instead of a "label".

I don't like paper strewn everywhere!

A code works for me!

Re: PLEASE PROVIDE RETURN LABELS AND RETURN SLIPS

jackthebear — Mon, 20 Nov 2023 11:45:07 GMT

@LTT1 wrote:
@wi-md

I have another good reason for preferring a "code" instead of a "label".
I don't like paper strewn everywhere!

A code works for me!

I am guessing that those who don't have printers might not have a smartphone...

Re: PLEASE PROVIDE RETURN LABELS AND RETURN SLIPS

LTT1 — Mon, 20 Nov 2023 12:01:34 GMT

@jackthebear

Thanks...that makes sense.

Re: PLEASE PROVIDE RETURN LABELS AND RETURN SLIPS

Tuppermore — Mon, 20 Nov 2023 12:23:28 GMT

I teach a class with 15 women in it. Two have no computer access so I need to call them if I cancel the class. From this class, there are 7 who have internet access through their phones, but have NO PRINTER. Several are very tech savvy and use smart phones for everything. They don't own a computer or printer of any kind because they don't think they need one.

Re: PLEASE PROVIDE RETURN LABELS AND RETURN SLIPS

jackthebear — Mon, 20 Nov 2023 13:20:55 GMT

@Tuppermore wrote:
I teach a class with 15 women in it. Two have no computer access so I need to call them if I cancel the class. From this class, there are 7 who have internet access through their phones, but have NO PRINTER. Several are very tech savvy and use smart phones for everything. They don't own a computer or printer of any kind because they don't think they need one.

makes more work for you

Re: PLEASE PROVIDE RETURN LABELS AND RETURN SLIPS

Another new name Sue — Mon, 20 Nov 2023 13:24:14 GMT

Shipping paperwork not needed. There are ways around this if one does not have a printer. I did get a label recently, though. The printing on it was completely blurred so it was unreadable. I'm glad they're not sending those stickers as that has to be quite an expense and waste of paper, ink, sticky and other products.

Yeah, I'm a Greenie.

Re: PLEASE PROVIDE RETURN LABELS AND RETURN SLIPS

Barkanyc — Mon, 20 Nov 2023 13:29:32 GMT

Thank you for your explanation. I am a senior, have an iPhone, iPad (already having gone through several versions of each) and am tech savvy. Since I have been retired there is no need for me to have a computer or printer. In 10 years, I have needed a printer perhaps 10 times and, during that time, the cartridges would have dried out. And I have no intention of buying a printer to accommodate QVC making returns more difficult. I call and ask them to send a hard copy of the return label. More work for them and more work for me. The less I order from them, the better. 😠😠

Re: PLEASE PROVIDE RETURN LABELS AND RETURN SLIPS

jackthebear — Mon, 20 Nov 2023 14:36:43 GMT

@Barkanyc wrote:
Thank you for your explanation. I am a senior, have an iPhone, iPad (already having gone through several versions of each) and am tech savvy. Since I have been retired there is no need for me to have a computer or printer. In 10 years, I have needed a printer perhaps 10 times and, during that time, the cartridges would have dried out. And I have no intention of buying a printer to accommodate QVC making returns more difficult. I call and ask them to send a hard copy of the return label. More work for them and more work for me. The less I order from them, the better. 😠😠

if you have an iPhone you can use the QR code option

Re: PLEASE PROVIDE RETURN LABELS AND RETURN SLIPS

Jk9 — Mon, 20 Nov 2023 17:09:01 GMT

@Barkanyc I see that you assume that QVC is trying to make returns more difficult. You have your reasons for not having a printer (logical in your situation) so perhaps QVC has their logical reasons (like cost savings, reducing paper waste) for not sending out return labels with every order and aren't just "making returns more difficult".

Re: PLEASE PROVIDE RETURN LABELS AND RETURN SLIPS

kaydee50 — Mon, 20 Nov 2023 21:03:43 GMT

@jackthebear wrote:
@LTT1 wrote:
@wi-md

I have another good reason for preferring a "code" instead of a "label".
I don't like paper strewn everywhere!

A code works for me!
I am guessing that those who don't have printers might not have a smartphone...

I have a printer but no smartphone But most of the retailers that I buy from include a return label including HSN. I don't buy much (8 items this year) from QVC. The paper is recycleable, I think, so I prefer getting a return label even if I don't use it. This is just something that benefits the retailer and not the customer.

Re: PLEASE PROVIDE RETURN LABELS AND RETURN SLIPS

HiLo — Tue, 21 Nov 2023 09:06:41 GMT

@kaydee50 wrote:
@jackthebear wrote:
@LTT1 wrote:
@wi-md

I have another good reason for preferring a "code" instead of a "label".
I don't like paper strewn everywhere!

A code works for me!
I am guessing that those who don't have printers might not have a smartphone...
I have a printer but no smartphone But most of the retailers that I buy from include a return label including HSN. I don't buy much (8 items this year) from QVC. The paper is recycleable, I think, so I prefer getting a return label even if I don't use it. This is just something that benefits the retailer and not the customer.

I agree!

Re: PLEASE PROVIDE RETURN LABELS AND RETURN SLIPS

Starpolisher — Tue, 21 Nov 2023 11:14:05 GMT

I'm a senior. I have a smartphone, printer and a separate fax machine. When I make a return to Amazon, I use the scan code to return at the UPS store. It's easy. No packing slip required. No box even. I still usually print the scan code out and let them scan it from there. To me, it's easier than getting out my phone and finding the scan code. I still prefer a return label and packing slip from the Q! It's a lot easier and less work for me!

For a lot of us, who did not grow up with this very rapidly, changing technology, it's just not within our comfort zone. Not everyone can embrace so many changes so quickly. For some of us it takes time. Oh yeah...I still have a landline and use it too! My cell is for emergencies, entertainment and filling time!😅

Re: PLEASE PROVIDE RETURN LABELS AND RETURN SLIPS

San Antonio Gal — Fri, 24 Nov 2023 14:35:53 GMT

I still get return slips in all my orders and I wish the Q would stop sending them. It's a waste of paper. In the rare event I need to return something, I can print a slip!

Re: PLEASE PROVIDE RETURN LABELS AND RETURN SLIPS

ScarletDove — Sat, 25 Nov 2023 23:36:08 GMT

Yep, no printer or smart phone, hence what good is qr-code. Not easily able to get to fed ex to print out a downloaded return postal slip...and of course too many packages received without invoice with return label. It is affecting whether or not I now purchase!

Re: PLEASE PROVIDE RETURN LABELS AND RETURN SLIPS

EastCoastGal — Mon, 27 Nov 2023 08:12:08 GMT

Hmmm... l just received a BRAND NEW type of return label !!! I guess this is the NEW thing...sending an invoice with a BLANK return slip with directions who to call to return this item!!! It looks the very same as the "older" return slips...sticky...but no address to return it to them! Just a message to contact them! What?? Come on QVC!

It's annoying that l can't just peel off their address label, put it on the box/bag and mail it !! ...but now l don't have a choice... l have to call them!! Gee. Thanks QVC!!!! Something extra to do !!

So...for those saying this is saving the Q money...or they're wasting paper...or any other excuse... This is a brand new way of returning anything.

Now I'm not saying everyone will receive this new type of label ...but it's what I received with two Temptation items.

Edited to add... and l didn't receive this type of return label because l return too many items... l rarely return anything...