topic Re: Refund labels in Suggestion Box

Refund labels

placebo — Wed, 19 Apr 2023 19:34:23 GMT

HasAnyone noticed that there are no more return labels with your order? They are requiring you print your own or call customer service. If you don't have a printer that is a big problem, since it takes them 8 to 10 days for them to mail you one. I will be ordering a lot less from QVC . This is a big hassle and I don't need any more complications in my life.

Re: Refund labels

simplyfriends — Wed, 19 Apr 2023 19:35:35 GMT

I don't order that often but I always get one.

Re: Refund labels

SilleeMee — Wed, 19 Apr 2023 20:15:56 GMT

Not sure which carrier is used for Q returns but I know that you can download a copy of the label and then have UPS print it for a $2 fee.

Re: Refund labels

Ronettes — Wed, 19 Apr 2023 20:16:37 GMT

@placebo wrote:
HasAnyone noticed that there are no more return labels with your order? They are requiring you print your own or call customer service. If you don't have a printer that is a big problem, since it takes them 8 to 10 days for them to mail you one. I will be ordering a lot less from QVC . This is a big hassle and I don't need any more complications in my life.

Yes - and someone mentioned over on another thread that if we print up a return label, which we have to, we are also charged for that label after the return -

I have to go to the library to print up a return label, and pay for it. I will charge QVC for that!

Re: Refund labels

Foxxee — Wed, 19 Apr 2023 20:19:11 GMT

Welcome to the Forum @placebo.

For over a year, others here mentioned they were not getting labels, but except for gourmet foods and maybe 2 manufacturers, I have been getting them.

CS said QVC stopped labels??? Then why have I been getting them?

I have no idea what is going on.

Re: Refund labels

Kachina624 — Wed, 19 Apr 2023 20:21:56 GMT

@placebo You need to visit more often. This subject has been discussed ad nauseum.

There is nothing to keep you from hand writing your own return slip including the usual information, especially the order number, and hand addressing your package. The addresses to which it should be sent are on the website.

I've done it frequently with great success.

Re: Refund labels

cjm61 — Wed, 19 Apr 2023 20:23:52 GMT

@placebo Welcome. You can search out "return labels". There have been many discussions on this. I have said it before but will repeat, I receive a return label with every order. I never use it. I toss it. If I need to return something I just print out my order and hand write the address on the box/envelope.

It's baffling how some continually don't receive them while others, like myself, get them but don't use them. I'm sure eventually they will become obsolete as many online retailers are omitting them also.

Re: Refund labels

Kachina624 — Wed, 19 Apr 2023 20:27:44 GMT

@Foxxee wrote:
Welcome to the Forum @placebo.

For over a year, others here mentioned they were not getting labels, but except for gourmet foods and maybe 2 manufacturers, I have been getting them.

CS said QVC stopped labels??? Then why have I been getting them?

I have no idea what is going on.

It's mostly the Ontario, CA. warehouse that is not sending any paperwork...ever. Those living in the Western US are most likely to get shipments from them although anyone could if that's where their item is located.

Re: Refund labels

BlueFinch — Wed, 19 Apr 2023 21:17:19 GMT

I've not been receiving them recently, either. Then today, I received a pair of Laurie Felt jeans, with a return label. So, it currently seems to be hit, or miss.

For shopper convenience, it would be nice to always receive refund labels. Particularly for clothing items, where sizing can be an issue.

I really don't want to keep a printer up and running, just for a rare return. Retired now, I won't use a printer often enough to make it worthwhile.

Re: Refund labels

twinsister — Wed, 19 Apr 2023 23:43:40 GMT

My last three orders have contained return labels. I'm waiting for a pair of Laurie Felt jeans that are coming from California, which probably won't include a label.

Re: Refund labels

kindred cats — Thu, 20 Apr 2023 01:58:56 GMT

I got an Aveda Leave-in Conditioner with a return label.

They must have known it was an awful product that tried to destroy my hair.

It's going back!!!

I swear, it did exactly the opposite of what was presented and promised. Plus, the sprayers are almost impossible to work and clog immediately. I shook the ****** out of them as instructed before using and still got a total mess.

I'm hoping the Q will agree the item is bad/defective. We shall see.

Point being, I'll be using the return label. Or maybe I'll find out if they want the leaky bottles back before I do anything.

Re: Refund labels

CalminHeart — Thu, 20 Apr 2023 11:11:27 GMT

Typical corporation, they save a lot of money not providing return labels but put it on customers to pay for paper, printer, or fees where the label can be printed.

Re: Refund labels

RespectLife — Thu, 20 Apr 2023 17:57:07 GMT

@CalminHeart wrote:

Typical corporation, they save a lot of money not providing return labels but put it on customers to pay for paper, printer, or fees where the label can be printed.

VERY few give you return labels OR packing slips.

Abs NOTHING from Amz, Target or Wally ever.

I get packing slips and return labels on I'd say 90% of my QVC items.

Even those direct from a vendor have a packing slip....usually not a return label though.

I always get a packing slip w/ my food orders, but since you don't physically return food, you do not need a return label.

This has been the new norm for a VERY long time!

When we receive invoices here at work, no one sends us return payment envelopes anymore.

They don't want to mail us invoices. They want it paperless, email to us so WE have to print it if a hardcopy is needed.

Payroll company will not provide pay stubs. You want one? Create a portal and print your own. (I do it for the few emps. that want a weekly stub.)

My bank won't mail me a statement w/o a fee....gotta print my own.

EVERYONE wants us to be paperless...and if you need a hardcopy, that's on us.

Can't argue, no sense complaining...this is our world now.

Cost cutting and environmental waste cutting.

Re: Refund labels

RespectLife — Thu, 20 Apr 2023 12:04:16 GMT

@Ronettes wrote:
@placebo wrote:
HasAnyone noticed that there are no more return labels with your order? They are requiring you print your own or call customer service. If you don't have a printer that is a big problem, since it takes them 8 to 10 days for them to mail you one. I will be ordering a lot less from QVC . This is a big hassle and I don't need any more complications in my life.
Yes - and someone mentioned over on another thread that if we print up a return label, which we have to, we are also charged for that label after the return -
I have to go to the library to print up a return label, and pay for it. I will charge QVC for that!

@Ronettes

I don't understand your post.

There has always been a return postage fee for eons!

Of course you are charged to use their labels.

Whether the label is included in your order OR you print it yourself...there is ONE fee to return the item unless Defective, damaged or wrong fill.

The original shipping AND return label fee will be deducted from your refund.

Nothing new about that at all.

Maybe I don't get what you meant....

Re: Refund labels

goldensrbest — Sat, 22 Apr 2023 14:22:18 GMT

Yes, and i am tired of this happening, i need to return two pairs of pants ,each came in seperate bags ,no return label with either one.

Re: Refund labels

Carney — Mon, 30 Oct 2023 12:29:21 GMT

I called CS yesterday to voice my concerns about this new policy. Assuming that everyone has access to a printer to generate their own return label is a mistake. The convenience of ataching the enclosed return label to the package and tossing it into a mailbox is no longer an option.. At a time when many online retailers have made returns easier (Amazon, Coldwater Creek, Zappos), Q has made it more difficult. And let's not forget, they do not have free returns. We are paying $6.95 to return most items. For that, we should at least have a label. From now on, I guess they just want to be known as QV, because the C is gone.

Re: Refund labels

KCDiva — Mon, 30 Oct 2023 13:55:24 GMT

I called to get a return label from HSN and they told me to donate the products. They didn't want them back. It was over $100 worth of Keranique products. The only thing I could not use was the Minoxidil. It gave me the worst head pain. I used it the times and that was it. Kohls told me the same thing on a blanket. They said to donate it if i wanted to. I did. I don't shop that much but I've seen this trend of not wanting returns back.

Re: Refund labels

San Antonio Gal — Tue, 31 Oct 2023 12:34:55 GMT

@Carney wrote:
I called CS yesterday to voice my concerns about this new policy. Assuming that everyone has access to a printer to generate their own return label is a mistake. The convenience of ataching the enclosed return label to the package and tossing it into a mailbox is no longer an option.. At a time when many online retailers have made returns easier (Amazon, Coldwater Creek, Zappos), Q has made it more difficult. And let's not forget, they do not have free returns. We are paying $6.95 to return most items. For that, we should at least have a label. From now on, I guess they just want to be known as QV, because the C is gone.

Retailers are headed in this direction of no return slips @Carney . Many do NOT include return slips such as Amazon, Target, Walmart, etc. Are you returning a lot?

Call for a return slip or get a printer.

Re: Refund labels

geezerette — Tue, 31 Oct 2023 17:15:29 GMT

Doesn't the Q now offer the option of a QR code for returns? Post office or UPS will print return label with the code.

Re: Refund labels

LorelaiGilmore — Wed, 01 Nov 2023 16:27:56 GMT

@geezerette wrote:
Doesn't the Q now offer the option of a QR code for returns? Post office or UPS will print return label with the code.

Yes. I've been going to UPS and it's really easy. I start a return on the app or website and they give me a choice of how to return, then send a QR code. I package the return and show UPS the code. They print a label and give me a receipt. Incredibly easy! I also send an email to QVC easy returns and get my refund much faster.