topic Re: Get your ship together in Suggestion Box

Get your ship together

Anne2012 — Thu, 26 Oct 2023 17:11:47 GMT

I knew when I saw a simple 5 day arrival time for my QVC purchase it was either a dream or a twentieth-centuryesque improvement.

It was the former.

Why is shipping so hard here?

Re: Get your ship together

Mz iMac — Thu, 26 Oct 2023 17:13:06 GMT

Re: Get you ship together

Kachina624 — Thu, 26 Oct 2023 17:14:53 GMT

@Anne2012. Why the snarkiness? I have absolutely no complaint about QVC's shipping. All my orders have shipped in 3 days or less for months. This is as good or better than for other online merchants with whom I shop.

Re: Get you ship together

JYWilliams — Thu, 26 Oct 2023 17:27:11 GMT

My orders also ship in 3 days.

Re: Get you ship together

Anne2012 — Thu, 26 Oct 2023 17:38:10 GMT

No snark and it would be interesting to know who is exception and who is the rule.

Thanks for the postive response!

Re: Get your ship together

Skyegirl21 — Thu, 26 Oct 2023 17:39:43 GMT

Shipping is pretty standard (compared to other online retail (cannot compare it to Big A though), in my experience as a long time customer. I am generally pleased with the shipping but I am realistic and don't mind a small delays.
There are exceptions/ problems but they are few and far between and usually vendor-driven. And Q Customer Service has always been fair, if I call- 😊

Re: Get your ship together

Bookplate — Thu, 26 Oct 2023 17:48:14 GMT

My most recent orders have been going to "shipped" status in either 3 or 4 days. Of course once they are shipped, you are at the mercies of other entities.

Re: Get your ship together

millieshops — Thu, 26 Oct 2023 17:50:48 GMT

@Skyegirl21 My shipping has also been exactly what I agreed to at the time of my order. I know that sometimes the tracking info is wonky, but I usually don't check until the EDD is near because while everything I've ordered has arrived on time, a package seldom arrives days early.

I never compare any company to another that runs a very different kind of business. Amazon, for example, is very different. I think their profit from the Cloud service they run plus the membership fees are worth more than all of QVC. The stock market analysts call Amazon a tech company! It can be a good value to shoppers who run their own businesses or those who frequently buy for more than one person. None of that describes me.

Re: Get your ship together

Anne2012 — Thu, 26 Oct 2023 18:04:04 GMT

Although, strangers and experiences that don't impact mine, I'm glad others have been satisified.

Not having updated info on where your order stands other than "in process" and having to reach out, okay. Then CS not knowing the answer, okay. Reaching out again with not even an expected date of ship, I meaaaan...

But I see posting on here to simply vent for a situation I have been in, not once not twice not three times is even more frustrating as you have those who jump on posts to determine whose experiences are valid and whose aren't.

Oh well.

Re: Get your ship together

wrightnow — Thu, 26 Oct 2023 18:52:53 GMT

I honestly think some of it depends on where you live. Some parts of the country may be closer to the warehouses than others. I looked at my last several orders, and it averages about 8 days from ordering to receiving the item. That isn't horrible, but it's slower than other retailers. (I live in the midwest).

Re: Get you ship together

zitawins — Thu, 26 Oct 2023 19:04:56 GMT

@Kachina624 Moi aussi. I've been happily surprised at how fast I get my orders lately.

Re: Get your ship together

RespectLife — Thu, 26 Oct 2023 19:07:53 GMT

@Anne2012

Luckily QVC does not sell Any life sustaining items. Only then is the speed of shipping essential to me.

Otherwise, we all know QVC is slow....shipping directly from vendors is slower....transferring from UPS to USPS adds days for some, but not for others.

Re: Get your ship together

Irmasdc — Thu, 26 Oct 2023 19:25:06 GMT

@Anne2012

I agree.. it's something you've gotta factor in for specific dates and even that is sometimes iffy..

Re: Get your ship together

nycalady — Thu, 26 Oct 2023 19:25:25 GMT

No consistency in QVCs shipping imo. I've experienced good, decent & bad shipping from them. It's irritating when they email & state that your order will arrive soon & upon checking the status later that day the estimated delivery date is 10 days out.

Re: Get your ship together

Irmasdc — Thu, 26 Oct 2023 19:27:11 GMT

@Anne2012

Another agreement from me. God forbid you post your own experience 🤦🏻‍♀️

Re: Get your ship together

Tori3569 — Thu, 26 Oct 2023 20:37:46 GMT

@Irmasdc wrote:
@Anne2012

Another agreement from me. God forbid you post your own experience 🤦🏻‍♀️

And others are posting theirs. Nothing that gets posted will ever have replies that all agree.

Re: Get your ship together

mspatmac — Thu, 26 Oct 2023 23:40:38 GMT

@nycalady wrote:
No consistency in QVCs shipping imo. I've experienced good, decent & bad shipping from them. It's irritating when they email & state that your order will arrive soon & upon checking the status later that day the estimated delivery date is 10 days out.

I'm in agreement with you @nycalady It also depends on the type of item ordered, where it is coming from and where one lives.

Re: Get your ship together

rockygems123 — Fri, 27 Oct 2023 00:02:46 GMT

@Anne2012

No shipping issues for me with any order for the last several months and I order a variety of items....food ~ beauty ~ clothes ~ home decor.

What are you ordering that has taken so long?

Re: Get your ship together

loriqvc — Fri, 27 Oct 2023 00:22:51 GMT

No shipping delays or issues here, either; sometimes I've found that fashion orders take a bit longer to process and be delivered, but a top I ordered last Saturday arrived today, even coming via the often-super-slow UPS Mail Innovations.

Re: Get your ship together

Sassycoco — Fri, 27 Oct 2023 05:43:29 GMT

I believe @Kachina624 was just stating her opinion....personal experience with shipping.....please, correct me if I misunderstood you !

@Anne2012

I respect your opinion.....maybe sometimes are opinions can be misinterpreted !

Don't take it personally, it's just another person's perspective.

Maybe ,contacting customer service...would be helpful.