topic Re: REAL Exchange Option in Suggestion Box

REAL Exchange Option

wannabee1 — Sat, 09 Sep 2023 15:00:41 GMT

I'm hoping that someday Q will offer more exchange options. Rather than current- to choose another size, color, etc. of the same item, I would like the option to purchase a totally different item at same price as my original purchase.

Re: REAL Exchange Option

Kachina624 — Sat, 09 Sep 2023 15:42:43 GMT

@wannabee1 lol. I bet you'd be really thrilled to pay the same price as the original item when the new item was priced less.

I don't think you've thought this through.

Re: REAL Exchange Option

San Antonio Gal — Sat, 09 Sep 2023 15:50:51 GMT

The Q needs to master the current exchange program before introducing any other options.

Re: REAL Exchange Option

Tori3569 — Sat, 09 Sep 2023 16:01:41 GMT

It would be a logistical nightmare since items come from different warehouses, different vendors, etc.

Re: REAL Exchange Option

shoesnbags — Sat, 09 Sep 2023 16:09:12 GMT

@wannabee1 wrote:
I'm hoping that someday Q will offer more exchange options. Rather than current- to choose another size, color, etc. of the same item, I would like the option to purchase a totally different item at same price as my original purchase.

@wannabee1

Well wouldn't we all, lol! Seriously, I don't know of any online retailer that offers that option.

Re: REAL Exchange Option

Othereeeen — Sat, 09 Sep 2023 16:12:40 GMT

@Tori3569

Not really.....Q could send a letter to the other warehouse and let them know an exchange was coming and to be prepared...

The warehouse folks could look, verify it there's one available, or, if not, send a letter BACK to Q to adise them....

Then Q could send a letter to the customer...

Of course this would add a lot of time, but maybe a return would come in, and the warehouse could then send a letter to Q to advise them of availability, and Q could respond advising the warehouse to send it to the customer!!!

Would speed up deliveries !!! ( If this were 1923 instead of 2023....)!!!!

Re: REAL Exchange Option

skatting44 — Sat, 09 Sep 2023 16:27:58 GMT

@shoesnbags @wannabee1

in the past I have dealt with many catalog retailers who had an exchange process that allowed you to return an item and exchange it for a completely different item at a different price . So, how was that accomplished that can't be done by QVC , except to improve their process which stinks when it comes to exchanges for the same item # and very slow in returning your purchase price.

Re: REAL Exchange Option

Tori3569 — Sat, 09 Sep 2023 16:56:43 GMT

@skatting44 wrote:
@shoesnbags @wannabee1

in the past I have dealt with many catalog retailers who had an exchange process that allowed you to return an item and exchange it for a completely different item at a different price . So, how was that accomplished that can't be done by QVC , except to improve their process which stinks when it comes to exchanges for the same item # and very slow in returning your purchase price.

Because most retailers don't have multiple warehouses across the country. They also don't use drop ships directly from vendors either.

Re: REAL Exchange Option

KingstonMom — Sat, 09 Sep 2023 17:10:57 GMT

@Othereeeen wrote:
@Tori3569

Not really.....Q could send a letter to the other warehouse and let them know an exchange was coming and to be prepared...

The warehouse folks could look, verify it there's one available, or, if not, send a letter BACK to Q to adise them....

Then Q could send a letter to the customer...

Of course this would add a lot of time, but maybe a return would come in, and the warehouse could then send a letter to Q to advise them of availability, and Q could respond advising the warehouse to send it to the customer!!!

Would speed up deliveries !!! ( If this were 1923 instead of 2023....)!!!!

/S

It's 2023, QVC doesn't 'mail' things, they Email things, much faster.

Re: REAL Exchange Option

CalminHeart — Sun, 10 Sep 2023 10:54:41 GMT

Given Q's handling of returns/exchanges now, I doubt they could even begin to handle an exchange for a different item.

No retailer will allow a free exchange for a more expensive item. Besides, Q's bottom line is bad enough without taking that kind of hit.

Re: REAL Exchange Option

wannabee1 — Sun, 10 Sep 2023 16:18:47 GMT

Excuse me, but you obviously did not read my post carefully....I said same price.

Re: REAL Exchange Option

wannabee1 — Sun, 10 Sep 2023 16:22:04 GMT

Ma'am perhaps my post was not well written, or more likely not read carefully. I said different item (altogether) for the same amount as my original purchase price. Hope this clears things up.

Re: REAL Exchange Option

wannabee1 — Sun, 10 Sep 2023 16:26:53 GMT

Logistics, really. My original post is that $59 spent on a blouse (for example) is $59 spent on a pair of pants (for example).

Re: REAL Exchange Option

wannabee1 — Sun, 10 Sep 2023 16:29:16 GMT

Why wouldn't Q want to be first out the gate to offer this option. Might increase their sales.

Re: REAL Exchange Option

wannabee1 — Sun, 10 Sep 2023 16:30:14 GMT

You get it!

Re: REAL Exchange Option

CalminHeart — Mon, 11 Sep 2023 10:58:04 GMT

@wannabee1 wrote:
Excuse me, but you obviously did not read my post carefully....I said same price.

We read it, we got it. Perhaps you intended to say you want to exchange one item for another item with both being the same price.

Re: REAL Exchange Option

CalminHeart — Mon, 11 Sep 2023 11:03:14 GMT

@wannabee1 wrote:
Why wouldn't Q want to be first out the gate to offer this option. Might increase their sales.

Whether or not it increases sales, maintains profits, offers options to customers, etc, I think it would be like asking a toddler to go to work in place of a parent. It's too complex for Q systems and processes to handle.

Q wants you to order the new item and pay that shipping. Shipping is about the only category in their financial reports that shows a profit.