topic Re: REGARDING CHAT LIVE in Suggestion Box

REGARDING CHAT LIVE

otismilo2 — Wed, 06 Sep 2023 20:10:37 GMT

I AM VERY DISAPPOINTED THAT THE CHAT LIVE SCREEN IS NO LONGER AVAILABLE. I USED THAT SO VERY OFTEN, AND THE STAFF THERE WERE SO VERY PLEASANT AND HELPFUL.

I COULD BRING SOMETHING UP ON MY SCREEN, AND IF IT DID NOT SHOW THE SIZES OR COLORS. I WOULD GO INTO THE CHAT LIVE ROOM AND THEY WOULD CHECK THIS FOR ME.

MANY TIMES I WOULD HAVE THEM ORDER AN ITEM FOR ME.

I JUST HEARD THAT IT IS NOW DISCONTINUED.

I AM SAD TO HEAR THIS. CALLING THE CUSTOMER SERVICE NUMBER SOMETIMES TAKES LONGER, AND THE CHAT LIVE WAS ALWAYS A GOOD EXPERIENCE FOR ME. AS I SAID, THOSE WHO WORKED THERE WERE ALWAYS SUCH A GREAT HELP.

I JUST HAD TO VOICE MY OPINION.

Re: REGARDING CHAT LIVE

santorini — Wed, 06 Sep 2023 19:00:27 GMT

I used it last night. Is this new today?

Re: REGARDING CHAT LIVE

santorini — Wed, 06 Sep 2023 19:10:47 GMT

Just looked and it's still an option on the bottom of the page (left side).

Re: REGARDING CHAT LIVE

RespectLife — Wed, 06 Sep 2023 20:08:49 GMT

It does Not work for me.

Desk top....Edge

Nothing happens.

I can no longer leave reviews either. The screen jumps around and then a circle just goes round and round.

I wanted to leave a review on an item that the color shown is WAY off from the real thing.

Not bothering to try another browser since I email the mods if I have an issue.

But just wanted to point it out.

Always did work, no longer.

Re: REGARDING CHAT LIVE

Kachina624 — Wed, 06 Sep 2023 20:09:08 GMT

@RespectLife. Did you try accessing the review function by entering through the Order Status page? Works for me.

Re: REGARDING CHAT LIVE

Estellee — Wed, 06 Sep 2023 21:39:26 GMT

@RespectLife I see Chat Live under Customer Service at the bottom left.

Re: REGARDING CHAT LIVE

Tori3569 — Thu, 07 Sep 2023 01:21:23 GMT

it's here right now on the bottom of this very page

Re: REGARDING CHAT LIVE

RespectLife — Thu, 07 Sep 2023 11:55:07 GMT

@Estellee wrote:
@RespectLife I see Chat Live under Customer Service at the bottom left.

No @Estellee

I know...it is there....but it does NOT work.

I click and click and nothing happens.

Re: REGARDING CHAT LIVE

Estellee — Thu, 07 Sep 2023 11:58:06 GMT

@RespectLife sorry I couldn't help, that is a real head scratcher

Re: REGARDING CHAT LIVE

RespectLife — Thu, 07 Sep 2023 12:08:16 GMT

@Kachina624 wrote:
@RespectLife. Did you try accessing the review function by entering through the Order Status page? Works for me.

Yes @Kachina624

That's the path I always take. Go to my Order status...click on my order...then click on the item.

I click how many stars....then the page kinda flashes and a black circle just goes round and round and round....LOL

I have also gone to the item directly, Same thing happens.

It must be an Edge issue. I just switched to Firefox and was able to leave a review.

It was a totally new review system than I have seen before! A big box popped up with several steps.

Maybe that's why....it is new and hasn't caught up w/ Edge yet.

I'll try the Chat on Firefox sometime.

Re: REGARDING CHAT LIVE

RespectLife — Thu, 07 Sep 2023 12:09:40 GMT

@Estellee wrote:
@RespectLife sorry I couldn't help, that is a real head scratcher

@Estellee

Computers! Ugh...can't live without them anymore but I can't figure them out sometimes! LOL Prolly most the time!

See my prev post....I did get it to work on Firefox.

Thanks!

Re: REGARDING CHAT LIVE

SoCal Bred — Thu, 07 Sep 2023 12:15:41 GMT

Chat Live is my go to source when following up on a return/refund status, I usually get a prompt response from them without any hassles.

Re: REGARDING CHAT LIVE

Estellee — Thu, 07 Sep 2023 12:16:25 GMT

@RespectLife glad you got it to work!

Re: REGARDING CHAT LIVE

Suneshine — Sat, 09 Sep 2023 10:25:03 GMT

I find it hard to believe that Chat Live or the customer service number is not operational until after 7 a.m. eastern time. I am an early riser and tried to knock out a big problem this morning and neither are available. Setting my son up in an apartment 5 hours from me, shipped the Ninja 10 in 1 oven and for some reason they shipped him another one yesterday. OMG, he is hardly at his complex and now thee is going to be another big box delivered that could potentially get stolen. Why this happened I have no idea! Super frustrated.

Re: REGARDING CHAT LIVE

Catch71 — Sat, 09 Sep 2023 16:48:21 GMT

@Tori3569 wrote:
it's here right now on the bottom of this very page

Its there but doesn't work for me on my computer. You get a place to begin the chat but it goes to a blank chat screen and no one is there.

Re: REGARDING CHAT LIVE

bells4me — Sat, 09 Sep 2023 17:10:09 GMT

I always use it.

Re: REGARDING CHAT LIVE

Wayne-QVC — Wed, 13 Sep 2023 23:27:21 GMT

Hello eveyone, We are sorry for any inconvenience some of you may be having accessing our website and all of its functions. Please try clearing your cookies and cache again. Also, make sure you are using the most up to date version of whichever browser you are using. Hope this helps.

Re: REGARDING CHAT LIVE

why again — Fri, 15 Sep 2023 00:01:13 GMT

No offense but that really doesnt je;[ as O jave troed that many times and it fixes noneo f QVC website problems. It is equivalent ot and IT person telling you to restart your computer as a solution to problems. That never works either. Very frusterating blaming the computer for technical glitches caused be creater of softer and hardware