topic Re: Could Vendors Answer Questions Online? in Suggestion Box

Could Vendors Answer Questions Online?

beach-mom — Mon, 31 Jul 2023 03:15:35 GMT

While looking at items and checking reviews and questions and answers tonight, I noticed a lot of vendors or representatives from the company don't take the time to answer simple questions.

There are a lot who do, and fellow posters familiar with the item also step in. But ALL vendors should check their product's page for questions and ANSWER them.

TPTB at QVC should make sure this happens!

Re: Could Vendors Answer Questions Online?

PickyPicky3 — Mon, 31 Jul 2023 03:40:53 GMT

This is a problem everywhere, not just QVC. I think it's a fear of liability. Ridiculous.

Re: Could Vendors Answer Questions Online?

Kachina624 — Mon, 31 Jul 2023 03:59:10 GMT

@beach-mom. You could ask Them a question on Facebook or Instagram. I doubt if most know qvc has a Q&A function as very few use it.

Re: Could Vendors Answer Questions Online?

beach-mom — Mon, 31 Jul 2023 05:11:39 GMT

@Kachina624 wrote:
@beach-mom. You could ask Them a question on Facebook or Instagram. I doubt if most know qvc has a Q&A function as very few use it.

@Kachina624 - That might work if I was on either of those. I'm not!

Re: Could Vendors Answer Questions Online?

Desertdi — Mon, 31 Jul 2023 08:58:42 GMT

The vendor would probably have to hire a designated employee.

Re: Could Vendors Answer Questions Online?

depglass — Wed, 02 Aug 2023 14:47:57 GMT

It seems no one is using the Q & A feature, especially customers. I'm surprised it's still there.

Re: Could Vendors Answer Questions Online?

Estellee — Wed, 09 Aug 2023 13:31:55 GMT

Valerie and her team answer questions on Facebook, pretty great!

Re: Could Vendors Answer Questions Online?

chrisnine11 — Fri, 18 Aug 2023 23:57:02 GMT

This would actually be a good idea for someone at QVC to do for items that are being presented. At least on items that they are selling a lot of, like a TSV. Granted they couldn't answer all of them, because some are downright silly or don't make sense... But I saw several questions on the TSV sheets that were good enough to answer on air and be added to future presentations... Like if the sheets were 'slick' or sateen.

Re: Could Vendors Answer Questions Online?

Steffdoggy10 — Sat, 19 Aug 2023 02:09:28 GMT

I get very frustrated with the Q&A feature because no one answers your questions, so why even have it???
I think the vendor should go through periodically and answer the questions about their products. Especially since hosts aren't describing colors, fabrics, etc. anymore. Talbots always answers the questions. So do other companies