topic Re: Exchanges: QVC vs. HSN in Suggestion Box

Exchanges: QVC vs. HSN

Magny — Sun, 28 May 2023 22:27:42 GMT

i received a pair of jeans yesterday, from HSN. When I tried them on today, I realized that they were too big. A thrill in itself! I called

HSN, requested one size smaller, & they are already processing, & will arrive in 3-5 days. I have 2 weeks to return the first pair, before they charge the replacement.
About a week ago, I sent back a QVC dress, & asked for a different size & color. I have heard nothing, & this is using the new

returns system. We all know that it takes so long for an exchange,

that the item is likely to be sold out, anyway. Why can't they simplify the system?

Re: Exchanges: QVC vs. HSN

Anonymous — Sun, 28 May 2023 22:40:48 GMT

Hi @Magny I am so sorry for the delay. Please send your order number to QVCSocialTeam@qvc.com and we will be happy to look into this for you.

Re: Exchanges: QVC vs. HSN

MG Chris — Sun, 28 May 2023 22:48:38 GMT

I love HSN. They make so many things so much easier.

Re: Exchanges: QVC vs. HSN

Kachina624 — Mon, 29 May 2023 02:37:48 GMT

From Day One, QVC management was never fully committed to making the exchange program work and let the department get away with doing the easier refunds.

I never even try to exchange anymore. If I REALLY WANT IT, I reorder it so I'm assured of getting it. Exchanges are a joke.

Re: Exchanges: QVC vs. HSN

Catch71 — Mon, 29 May 2023 03:22:15 GMT

I have exchanged 2 things recently thru easy returns and got the exchange within about 10 days of my initial request.! I didn't return the first till I received the exchange. I guess I've been lucky!

Re: Exchanges: QVC vs. HSN

We rescue cats — Mon, 29 May 2023 14:58:22 GMT

I am going to have 3 or 4 fashion items to go back, this is why I seldom order fashion from them. The sizing is just never quite right, in this case even with shoes. I should attempt exchanging them but am just giving up and going back to not ordering clothing. I've tried the exchanges and have never had anything workout, I called to exchange a watch 2 years ago and if I had not gone back online to buy it again I would still be waiting for it.

Re: Exchanges: QVC vs. HSN

bells4me — Wed, 31 May 2023 02:15:53 GMT

I prefer HSN CS.