topic Re: Please fix the App in Suggestion Box

Please fix the App

birdQ13 — Fri, 19 May 2023 00:13:16 GMT

For over a week now it kicks out when I'm shopping. It closes suddenly without provocation. Very annoying.

Re: Please fix the App

Cindy from Wisconsin — Fri, 19 May 2023 00:40:32 GMT

I'm experiencing the same issue. The app crashes every few minutes. Makes it impossible to shop.

Re: Please fix the App

LilL — Fri, 19 May 2023 19:15:00 GMT

Same here! On both my phone and my ipad. Annoying!!!

Re: Please fix the App

hennypenny — Fri, 19 May 2023 20:19:42 GMT

This has been happening to me also. I thought it was my phone. Relieved to see it is happening to others.

Re: Please fix the App

CalminHeart — Sat, 20 May 2023 11:15:46 GMT

I don't like apps and rarely use them. It's a lot easier to go to the website on the internet.

Re: Please fix the App

ValuSkr — Sat, 20 May 2023 11:37:44 GMT

@CalminHeart wrote:

It's a lot easier to go to the website on the internet.

Same here. Or go to the website on my phone.

Re: Please fix the App

They CallMe MRWILKES — Sat, 20 May 2023 12:59:31 GMT

I use the app exclusively to shop and make a purchase.

Cleaner, smoother, neater, easier use of operation, faster loading....I find the website cluttered and slow.

Re: Please fix the App

Caaareful Shopper — Sat, 20 May 2023 13:39:33 GMT

I use the app 95% of the time. It's much easier to navigate than the website; I'm never waiting for the website's overloaded pages to open.

There are app-only features that give a peek to see new item launches -- The Drop Spot refreshes on the app every Monday.

Also, the Cart & checkout process on the app is great! The website takes you away from the item page to the order/Cart page -- I strongly dislike that. I want to put things in my Cart and then keep shopping, and not wait to slowly backtrack to the item webpage.

Most all other retailers have that separate Cart box, but not QVC's antiquated website.

Re: Please fix the App

They CallMe MRWILKES — Sat, 20 May 2023 14:53:33 GMT

QVC's website is one of the worst I've ever used from a retailer.

It's surprising that the app is so smooth, seamless and clutter free

Re: Please fix the App

shopgirl9 — Tue, 23 May 2023 11:53:33 GMT

I'm having the same problem with the app on my smart tv. It freezes a lot or just crashes. I've uninstalled and reinstalled but same thing keeps happening. It's very frustrating.

Re: Please fix the App

Caaareful Shopper — Tue, 23 May 2023 13:32:20 GMT

I uninstalled the app on my phone, and then installed it again. It seems to have done the trick -- working fine for the last two days now!

Re: Please fix the App

Anonymous — Tue, 23 May 2023 20:52:04 GMT

Hi @birdQ13 I am so sorry you have been having difficulty with the QVC app. An updated app has been created and is available in the App Store.

Re: Please fix the App

birdQ13 — Tue, 23 May 2023 23:05:57 GMT

Is it the "Q Anytime" app??

Re: Please fix the App

dooBdoo — Wed, 24 May 2023 11:23:59 GMT

@birdQ13 wrote:
Is it the "Q Anytime" app??

@birdQ13,

The current Apple device app for the iPad is "QVC for Tablet" and "QVC Mobile Shopping" for the iPhone.

The new version to install is v. 4.0.53.

Re: Please fix the App

sunshine45 — Sun, 04 Jun 2023 20:31:37 GMT

via official QVC FB page

QVC

Admin

· 2h ·

We apologize for the issues some of you are experiencing with the QVC app. We have released a new version of the app that should improve the experience for some of you and we recommend downloading the latest version if you are experiencing issues. We’re continuing to research why this is happening and are working hard to fix. We will update you when we have it fixed completely. Thank you for your understanding and patience.