topic Re: Miss communication in Suggestion Box

Miss communication

Islandshai — Mon, 22 Dec 2014 20:10:42 GMT

I'm very disappointed, I've ordered the frozen doll in August, and dec. 6 they sent me an email saying my account was not available. I didn't see the email, yes maybe that's my fault but I wish you folks could have make a courtesy call and we could have taken care of it. It's now dec. 22, and my daughter is out of a frozen doll that she wished for from Santa, and is VERY UPSET at the moment! I HIGHLY SUGGEST A COURTESY CALL TO ANYONE IN THIS SITUATION, iT WOULD HAVE BEEN APPRECIATED!

Re: Miss communication

KYToby — Mon, 22 Dec 2014 21:00:33 GMT

And so it begins . . .

Re: Miss communication

CalminHeart — Tue, 23 Dec 2014 00:50:04 GMT

Good grief. What did you do between August and December to get this doll for your daughter? I've seen them all over the place so it couldn't have been difficult. Why should Q call every customer in this situation? Sure, it'd be nice but I can't imagine they or any company has the staff to make outbound calls for every situation. I'll bet they sent you an email.

Anyone who relies on any retailer to ship them something in December is, at best, naive.

Re: Miss communication

Pook — Tue, 23 Dec 2014 11:34:35 GMT

It's only a toy and not life or death. Yes she wants it but there are times that you don't get what you want and all kids should be taught this as early as possible so they don't get devastated when they don't get what they want always! This is a good time for that lesson to be learned. I heard a little girl - maybe about 5 - tell Santa she really really wanted something but if he didn't bring it that would be ok to as he had so many gifts to deliver and was very busy and she would understand. Now that's a child that is being raised well!!!

Re: Miss communication

Krimpette — Tue, 23 Dec 2014 14:18:48 GMT

Amazon is showing a number of different "Frozen" dolls. I'll bet if you contact them and are willing to pay for premium shipping, she'll have her doll for Christmas. Beyond that, I think you're expecting way too much from QVC as to a personal phone call!

Re: Miss communication

happygolfcartrider — Tue, 23 Dec 2014 14:45:40 GMT

Your account is verified and approved before you hang up with customer service. What is the OP trying to start with 1 post?

Re: Miss communication

Love my grandkids — Wed, 24 Dec 2014 03:31:02 GMT

A pot stirrer IMO. She had plenty of time to get this doll. They have been out for months.

BTW, there's no such person as Miss Communication!! Did you mean miscommunication?

Re: Miss communication

icezeus — Wed, 24 Dec 2014 03:54:32 GMT

OP, you still have time to find this doll or something Frozen related. I was in Target just the other day and they had almost a whole aisle dedicated to the Frozen franchise.

Re: Miss communication

KYToby — Wed, 24 Dec 2014 06:29:27 GMT

I am a bit confused. Why is the daughter upset already if tis was to be a gift from Santa?

Re: Miss communication

NC Bandwagon — Wed, 24 Dec 2014 06:47:26 GMT

Hello, islandshai and welcome.

Sorry things didn't work out. Did QVC say what happened or why that happened?

Re: Miss communication

Lexie — Wed, 24 Dec 2014 16:47:14 GMT

Are you kidding about expecting a call from QVC? You have had since July to order the doll. You are expecting a heck of a lot from a vendor. You snooze, you lose! How in the heck can your daughter be upset about not getting the doll when Santa hasn't even arrived....

Re: Miss communication

stevieb — Wed, 24 Dec 2014 19:15:20 GMT

On 12/22/2014 KYToby said:
And so it begins . . .

On this we can agree...

OP, so you waited from August until December 22nd without following up? The only way this makes sense is if this was an AO item and as hard as they've been pushing the 'Frozen' stuff, sorry, I can't fathom it... Incidentally, does your daughter read your email from Santa Q...?

Re: Miss communication

Lexie — Wed, 24 Dec 2014 22:03:46 GMT

On 12/23/2014 Love my grandkids said:
A pot stirrer IMO. She had plenty of time to get this doll. They have been out for months.

BTW, there's no such person as Miss Communication!! Did you mean miscommunication?

Your comments ring true and I thought the same thing about "Miss Communication". Is she related to Miss Congeniality?