topic Re: Please stop using the UPS/ USPS tradeoff for delivery in Suggestion Box

Please stop using the UPS/ USPS tradeoff for delivery

SeaMaiden — Thu, 29 Dec 2022 18:02:34 GMT

I liked it when they gave us a CHOICE of delivery years ago... I would pay more to have a choice... the cheap free methods take a month for delivery IF you ever get it delivered....

Re: Please stop using the UPS/ USPS tradeoff for delivery

On It — Thu, 29 Dec 2022 18:24:53 GMT

I ordered from another company and the UPS/USPS handoff failed. It is not working. Abandon ship! We can pay for UPS or FedEx to deliver themselves.

I know the powers that be do not read this. It is not an issue exclusive to QVC. It is a problem for any company using this level of service. We have no way of knowing it will be used until the tracking system indicates it. Most of my orders are still being delivered directly by the initial carrier.

Re: Please stop using the UPS/ USPS tradeoff for delivery

Foxxee — Thu, 29 Dec 2022 18:33:14 GMT

@SeaMaiden wrote:
I liked it when they gave us a CHOICE of delivery years ago... I would pay more to have a choice... the cheap free methods take a month for delivery IF you ever get it delivered....

@SeaMaiden

I signed up with UPS My Choice Premium to stop USPS shipment for packages over 2 lbs - UPS Surepost. Now it's a campaign to give members Mail Innovations direct delivery or QVC stop using both methods.

The problem is USPS' third party shipping partner, Newgistics.

I'd pay more, too, but think about all the high shipping complaints we see on here already.

Re: Please stop using the UPS/ USPS tradeoff for delivery

millieshops — Thu, 29 Dec 2022 19:12:17 GMT

I have no complaints about QVC's shipping. Every item I purchased for as long as I can remember arrived when I expected it to show up - and many of the items I ordered came with S&H included.

Re: Please stop using the UPS/ USPS tradeoff for delivery

Effie54 — Thu, 29 Dec 2022 22:51:18 GMT

@SeaMaiden wrote:
I liked it when they gave us a CHOICE of delivery years ago... I would pay more to have a choice... the cheap free methods take a month for delivery IF you ever get it delivered....

Agreed! I also remember when there was a time that we could choose our delivery service. Now UPS drops the packages off at the post office, and that could take days, and more days to arrive. It's not like we get free shipping either. We pay for that lousy shipping!

Re: Please stop using the UPS/ USPS tradeoff for delivery

Trailrun23 — Fri, 30 Dec 2022 00:13:25 GMT

AMEN...passing off to USPS just means your pkg entered the black hole, maybe not to be seen again.

Re: Please stop using the UPS/ USPS tradeoff for delivery

SeaMaiden — Fri, 30 Dec 2022 13:54:13 GMT

@millieshops wrote:
I have no complaints about QVC's shipping. Every item I purchased for as long as I can remember arrived when I expected it to show up - and many of the items I ordered came with S&H included.

@millieshops THAT was what I USE TO SAY.....

Re: Please stop using the UPS/ USPS tradeoff for delivery

little gram — Thu, 05 Jan 2023 21:49:21 GMT

I placed an order with QVC. Tracked package and tracking said it was delivered. This was UPS. Got on chat. TOld them about it. UPS never stated where they left the package and I have no idea where it is. THis is the second time it's happened. This time I took a refund because, if UPS can't seem to get the delivery here, there's no point in reordering. QVC doesn't seem to be concerned about the fact that UPS can't keep their deliveries straight. They just offer a refund or a no charge replacement. That doesn't solve the problem with UPS does it? Why won't QVC pursue these issues with UPS? I can't order from QVC anymore (and I have been an avid QVC shopper from day one). I won't sit here, wait for an order to be delivered just to find out no one seems to know what happened to my order. Most importantly they really don't care. They offer a refund or replacement; but don't bother to find a solution for the initial problem. I guess QVC doesn't really care about their customers. They sure haven't shown me any effort to solve this problem.

Re: Please stop using the UPS/ USPS tradeoff for delivery

CJC — Sat, 07 Jan 2023 13:46:51 GMT

Q will never stop using the handoff shipping because it's the cheapest way period.

Re: Please stop using the UPS/ USPS tradeoff for delivery

Effie54 — Sun, 08 Jan 2023 15:03:29 GMT

I just had 2 packages "lost", even the post office was not able to find them. Tracking doesn't do a thing. If it stops tracking, it goes into nowhere land. Now I have to wait for the Q to send replacements. I didn't really have a hard time getting packages before Christmas, after Christmas they can't seem to get it straight. Two packages lost in a week?

Re: Please stop using the UPS/ USPS tradeoff for delivery

scrapperlisa — Sun, 15 Jan 2023 08:33:33 GMT

Yes, exactly! When my packages get handed off to the post office, it adds a very long time to the shipping and I have no idea where it is or when it will show up. If it ever shows up...

Re: Please stop using the UPS/ USPS tradeoff for delivery

Foxxee — Sun, 15 Jan 2023 18:57:41 GMT

USPS shipping partner Newgistics has been discussed here several times. I know I explained everything at least 5 times now.

@Kachina624 also discussed it based on what she learned from her Postmaster.

Why aren't members interested in reading what we posted here? Instead they continue to return with the same complaints clearly not knowing what is going on.

UPS takes packages to a certain destination, then Newgistics picks them up and takes them to one of their facilities where they might sit up to 2 plus weeks before actually delivering them to USPS. Sometimes, they do get them to USPS on time.

Your delays are not caused by USPS. That info is coming from my Postmaster who told me the PO processes packages as soon as they are received. No sitting around overnight or over 2 weeks.

If your notification from USPS doesn't say your package has been "Accepted" by the PO, the package was not delivered to your PO.

Newgistics uses fancy (deceptive) wording to make you think your package was delivered.

If you want to use more accurate tracking, enter tracking number at Ship24.com. There are more notifications there than we get from QVC, UPS, and USPS. Newgistics usually hides behind USPS rather than using it's real name. Scroll down to see all the shippers involved in your delivery.

Re: Please stop using the UPS/ USPS tradeoff for delivery

kindred cats — Tue, 17 Jan 2023 16:26:07 GMT

@SeaMaiden ........ I agree this tradeoff system causes ridiculous delays. I know because they use it every time for my purchases.

@Foxxee ....edited after reading your post.... I'm not blaming the P.O. I just wish the Q would send me my items via the P.O. and I'd get them quickly. Wasn't sure what others are complaining about.

Re: Please stop using the UPS/ USPS tradeoff for delivery

Foxxee — Tue, 17 Jan 2023 16:51:56 GMT

@kindred cats wrote:

@Foxxee ....edited after reading your post.... I'm not blaming the P.O. I just wish the Q would send me my items via the P.O. and I'd get them quickly. Wasn't sure what others are complaining about.

@kindred cats

Do I understand your reply correctly? You'd rather the PO shipped your packages?

Sending them via the PO is the problem when ordering from QVC. QVC uses Mail Innovations and Surepost to save money.

USPS hired Newgistics to deliver its packages to your local PO.

If there is a delivery delay to your PO, your packages might be sitting from a few days to over 2 weeks at a Newgistics facility before they are delivered.

UPS picks up the packages from QVC's warehouses, drives them a longer distance to an UPS facility close to your house. There, Newgistics picks them up to deliver to your PO. UPS is not the problem.

USPS using Newgistics to deliver "the last mile" (more than a mile, of course), causing the delays is the problem.

The best shipping method for all of us is UPS pick up and delivery directly to our house.

You can get UPS to deliver all Sureposts, packages over 2 lbs. Sign up for UPS My Choice Plus for $19.99 a year.

If you buy mostly lightweight items like clothing and jewelry under 2 lbs, membership won't be to your advantage.

Re: Please stop using the UPS/ USPS tradeoff for delivery

Drewps5co0tt — Wed, 18 Jan 2023 05:13:08 GMT

Honestly, it's no different than going to a grocery store these days. They have 20 check out lanes with REAL cashiers and only two of them are in operation. All of the self check out lanes are open with one person overseeing all of them. The machines never work right, alarms go off left and right...it's all about money. Everyone want to save money and do the cheapest thing possible to accomplish this.

I think if I have to check myself out at a grocery store, I should get paid for doing so. It's the stores job to check out customers, not the customers jobs! No wonder people steal left and right at the self check outs, they are getting their "discounts" one way or the other.

Re: Please stop using the UPS/ USPS tradeoff for delivery

kindred cats — Wed, 18 Jan 2023 17:04:26 GMT

@Foxxee .......... Yes, I usually order a random piece of clothing, nothing heavy or big.

I didn't know the P.O. was the problem. My average wait time to receive orders is 2 weeks give or take.

Thanks, I think I understand now.

Re: Please stop using the UPS/ USPS tradeoff for delivery

Foxxee — Wed, 18 Jan 2023 21:01:29 GMT

@kindred cats wrote:
@Foxxee .......... Yes, I usually order a random piece of clothing, nothing heavy or big.

I didn't know the P.O. was the problem. My average wait time to receive orders is 2 weeks give or take.

Thanks, I think I understand now.

@kindred cats

Just to make clear...the only problem with USPS is they partnered with Newgistics, a third party shipper. USPS and your local Post Office are not responsible for the delays.

Newgistics is responsible because they hold on to packages sometimes a long time in their facilities before they are delivered to your local Post Office.

Re: Please stop using the UPS/ USPS tradeoff for delivery

purple diva — Sun, 22 Jan 2023 21:44:10 GMT

I have never received two orders between UPS and USPS deliveries. They just disappeared. So now I am wondering each time I place an order if it makes it to my house.