topic Re: New forum idea in Suggestion Box

New forum idea

Group 5 minus 1 — Tue, 25 Oct 2022 13:50:29 GMT

One devoted to hosts

Re: New forum idea

Othereeeen — Tue, 25 Oct 2022 14:01:59 GMT

That could get out of control pretty quickly, and not in a good way..

They are all salespeople, trying to get thru thier shifts so they can go home and have a real life..

When their EMPLOYER decided the programs should be "entertainment", it in some ways changed the scope of thier jobs, making them into personalities instead of salespeople...thus open to the kinds of comments, mostly critical, that viewers would post....

When QVC first started, imagine being able to comment daily in a huge public forum about Mary Beth,David, JT or any of the long time hosts, who, at that time, sold stuff on TeeVee. They SOLD STUFF.

Now, it's all vying for attention, silly, frantic, desperate antics, self promotion, a lot of it ridiculous, but designed to grab your attention for the two seconds you land on QVC while surfing the channels..

On the other hand, the hosts must know and accept the NEW QVC reality, and I guess they could quit if they don't like having become de facto entertainers instead of sales people.

Entertainers are subject to public praise AND hurtful ridicule...

Imagine where YOU worked, if there was a mesage board where people could comment on you and you on your co workers, evaluating your performance outside of what you were hired to do ( presumeably, the job that makes money for YOUR employer, and that's it)...

It would be brutal today, because, well, NO filters. Just say anything about anybody and it's OK, hurt or embarrassment or even truth be darned.

They COULD quit I guess.

QVC has changed. SO much. But what hasn't?

Be nice. Maybe you always are in your comments, but a lot are not.

Be nice.!!!!

Re: New forum idea

ruthbe — Tue, 25 Oct 2022 14:11:56 GMT

I agree that if there was a forum dedicated to hosts...it would get out of hand very quickly. Some people love to hate on hosts. NOt all, but some. And it would get shut down very quickly.

It is one thing to voice issues about products, it is another to voice issues regarding people.....They are human. I am sure their supervisors watch the programs. And if there were issues they would deal with them. We may not like certain things, however if products sell, that is what QVC cares about.

Re: New forum idea

geezerette — Tue, 25 Oct 2022 14:16:25 GMT

Not to worry. The moderators have repeatedly said there will be no changes to the forum categories.

Re: New forum idea

skatting44 — Tue, 25 Oct 2022 15:11:42 GMT

Any employee who works anywhere is open to criticism from any customer , so why would QVC be any different. Any customer of any company can and do contact supervisors or the CEO's themselves .

Whoever at QVC that dictates the show formats with 2 Hosts chatting like " cackling " geese ought to be told that many do not like that format .

I think they see their customers as lonely people who buy out of need for human interaction . Yes, we've heard of many lonely elderly that end up having their homes filled with stuff like they show on that show Hoarders , but many of us don't fall into that category . Yes, I buy from many other online companies, but I do like to see the product onair . However , I am finding that Hosts do not properly show the item front and back or inside of coats or inside of rings because they are just focused on their own social talking.

Re: New forum idea

paixmcdao — Tue, 25 Oct 2022 15:15:48 GMT

QVC has always been about entertainment, and hosts have always been "personalities."

Re: New forum idea

Patriot3 — Tue, 25 Oct 2022 15:22:19 GMT

Nope, not a good idea...........

Re: New forum idea

Othereeeen — Tue, 25 Oct 2022 16:09:01 GMT

@skatting44

I realize customers can complain about employees to the company, but it's done in private I would hope, and addressed in private, corrected or resolved.

There IS a way to contact QVC to complain...mail the CEO.

Re: New forum idea

skatting44 — Tue, 25 Oct 2022 16:25:35 GMT

@Othereeeen

Well, guess you've never witnessed what goes on at a B&M business when a customer blasts an employee and demands to see the Supervisorr or store manager in front of many customers. I've seen this happen more than once in retail settings. Nothing was private .

Re: New forum idea

Kachina624 — Tue, 25 Oct 2022 16:24:46 GMT

@Group 5 minus 1 You don't need to spend time worrying about the possibilities as it's not going to happen.

Re: New forum idea

Love my grandkids — Tue, 25 Oct 2022 16:36:55 GMT

@Group 5 minus 1 Nope. The mods have stated more than once that there will be no new forums.

Re: New forum idea

KathyM23 — Tue, 25 Oct 2022 16:54:02 GMT

Maybe @Group 5 minus 1 was joking. As much as posters complain about what they dislike about hosts in a degrogatory way, the last thing we need would be a category bringing out all the bashers. They could go to town with their complaints not caring that these are actual people they are anonymously judging who are only trying to make a living. I bet they would not say the same things face to face.

Re: New forum idea

Othereeeen — Tue, 25 Oct 2022 16:58:22 GMT

@skatting44

That's the CUSTOMER ranting.

I assume the Supervisor de-escalated and did NOT dress down the employee in front of the Karen customer.

If the Supervisor DID, they should be fired.

I WAS a Supervisor 22 of my 33 years in a MegaCorp Utility, the field NOT the customer service.

Occasionally someone WOULD complain about one of the techs, wherein it was discussed with the tech.( the gas Company employees who worked IN customer's homes)..

I was non committal if it happened in FRONT of both parties (unless it was SO dangerous or obvious).in the employees favor.

I recall what it was like to be IN the field, on the other end of that conversation, and woudl I have wanted my boss to dress me down or discuss with the other employees.

If there needed to be followup discussion or even discipline, MOST employees appreciated it more that it was IN PRIVATE.

NO discussions in front of the customer, and no discussions EVER with his co workers.

IF there was a followup call to the concerned customer, it was to let them know thier complaint was addressed.

By the end of my career, that discussion was "boilerplate" and scripted to avoid lawsuits.

Remember that when you make a complaint and expect someone to call back and "take your side" against an employee. NOT GONNA HAPPEN. There are ways to resolve without that.

Anyway, I think it would be a bad idea.

When I worked, dealing with customers was the WORST part of the job.

Even here on QVC.....I like some hosts and dislike others. That the way it is, but I try not to flame them..post fun comments, yes, but they are people in the end, doing thier jobs, where, like someone else here mentioned, their Supervisors and HR and most important,the SALES DEPARTMENT, are keeping a close eye.

When David V does the Happy Dance and 1000 more sets of tough steaks are sold in ten minutes, that's about ALL QVC is interested in...!!!

Re: New forum idea

skatting44 — Tue, 25 Oct 2022 17:43:31 GMT

@Othereeeen

I was only addressing that customers do criticize employees every day and it's not all done secretly in private .

First of all why did you resort to saying " Karen customer ". Karen is a code word. ..

Also why did you use all capital letters on words - that is known as " yelling " at the text receiver .

For the rest of your post, yes your choice of how to address complaints sound like you were a fair and respectful to employees and customers .

Re: New forum idea

Imaoldhippie — Tue, 25 Oct 2022 18:50:01 GMT

There is enough unkind things posted about the hosts. A forum for that would blow up in a heart beat.

Re: New forum idea

Othereeeen — Tue, 25 Oct 2022 21:13:04 GMT

@skatting44

If you're analyzing my comment to that degree,( Karen, caps etc). I'm afraid you would not be very complimentary to the hosts on the new forums.....

I could be wrong of course.

I don't know what Karen is "code" for, but I knows one when I sees (or hears) one in the wild!!!!

Enough!!! Let's move on. My feeling is QVC is not going to have a forum that could lead to sanctioned bashing, and if the hosts can't be bashed, why bother?

We can already express opinions on all the other forums....

Re: New forum idea

RoughDraft — Wed, 26 Oct 2022 02:36:30 GMT

Why? Aren't they already constantly berated and criticized here enough? Their hands are tied as far as defending themselves. We do not know what they are directed to do by the PTB nor what kind of pressures they are under every day. And don't say if they don't like it they can quit. They have families to support and problems just like everyone else.

If, however, all things being fair, if this is allowed, do the hosts get a chance to answer their accusers?

Re: New forum idea

CalminHeart — Wed, 26 Oct 2022 12:20:39 GMT

There is already too much ridiculous bashing of hosts so I can only imagine what a forum page about hosts would be like.

Re: New forum idea

Cakers3 — Sat, 29 Oct 2022 17:13:36 GMT

@paixmcdao wrote:

QVC has always been about entertainment, and hosts have always been "personalities."

@paixmcdao I agree.

Requesting a forum about hosts seems to be a way to start the ball rolling to be rude; all this complaining is stale and tiring.

"Cacklng" "Loud" "Can't stand watching *insert name* etc. all ends up in a cyber circular file anyway.

I seriously doubt the Q will ever shut down because some customers do not like certain hosts.

Even if the posts are kind, somebody will always counter with a negative.

Re: New forum idea

ROMARY — Sat, 29 Oct 2022 19:52:09 GMT

I've often suggested a DIY / Hacks thread, but others reminded me that there will be no further topics.

So, 'that's that', so to speak. (Channeling my mom.......)