topic Re: Returns in Suggestion Box

Returns

Patgo — Thu, 13 Oct 2022 23:28:18 GMT

Please go back to your old format by including a return label and receipt in your packaging. I just spent thirty minutes trying to get password reset to print label. Not user or customer friendly.

Re: Returns

santorini — Thu, 13 Oct 2022 23:54:11 GMT

I agree.

Re: Returns

1Snickers — Fri, 14 Oct 2022 00:27:34 GMT

I agree! I can't print and have to call to have one sent! 😠

Re: Returns

TheMemphisVette — Fri, 14 Oct 2022 00:29:03 GMT

2022

Re: Returns

sunshine45 — Fri, 14 Oct 2022 00:40:10 GMT

i have mostly been getting return labels in my packages.

it is rare that i dont, but if it does happen, i dont have any issues printing one out from my order summar online.

Re: Returns

fthunt — Fri, 14 Oct 2022 01:16:11 GMT

I get return labels also - buy mostly D&C..... Q owned.... so perhaps that's the reason;

Re: Returns

Catastrophe — Tue, 25 Oct 2022 18:07:34 GMT

I was told they are saving money by not sending out labels and they also said not many people return things.

Re: Returns

Stark189 — Tue, 03 Jan 2023 15:50:53 GMT

QVC apparently has a new buisness model to charge for a return shipping label and does not include the information needed to do a manual return. Q label starting at $6.95 on top of the actual return shipping. Had to open a CS chat to get the information to do a manual return. Excerpts below. I am no longer going to be a QVC customer.

Brian Stark 10:04:46 AM I will be shipping myself, not using the Q return label

	Gina 10:05:36 AM You have the option to use the shipping carrier of your choice. Step 1: Let us know the reason for your return and how you would like your return to be handled (refund, replacement, etc.) by including a written or printed note with the following information: Name Address Customer account # Phone # Order # Item # Reason for Return Requested Action (refund, replacement, credit) If you would like written confirmation when the return has been processed. This confirmation will be sent by email or, if there is no email address on file by mail.

	Gina 10:05:38 AM Step 2: Repack all contents in the original packaging. Some items consist of several parts or pieces. Always return the entire item or set for a replacement or refund. Note: please do not mix jewelry and non-jewelry items. Step 3: Use a shipping carrier of your choice. Step 4: Cover/remove all original shipping labels on the box or package it arrived in. When returning through a shipping carrier of your choice, select ground service and insure the item for full value of the merchandise being returned. Remember to enclose a written or printed note in the package. For returns, credits to a credit card will be applied upon processing, but may not appear on your statement for one to two billing cycles.

	Brian Stark 10:06:27 AM Where is this information on the website?

Gina 10:19:14 AM I am sorry it does not list the exact steps I have sent you but you can print this chat to copy the information you need to include with your return.

	Brian Stark 10:19:24 AM SCAM!

	Gina 10:20:59 AM I am sorry you feel that way but you just need to write out the information of your order, include the reason for your return and how you want us to process this and send it to the address listed with the carrier of your choice without printing the label.

Re: Returns

RollTide2008 — Tue, 03 Jan 2023 18:56:45 GMT

QVC has been charging for return labels for years.

Re: Returns

CalminHeart — Wed, 04 Jan 2023 13:23:14 GMT

@Stark189 wrote:

Q has charged for shipping labels for decades. It's not a scam since it shows the fee right on their label.

Re: Returns

Sister2Sister — Mon, 20 Feb 2023 00:33:22 GMT

There was no return label OR order info in my pkg either .... What the xxx ??? and Live chat has 'not answered' or come online ... i tried 4 diff times .... and clicking returns just brings me back to returns quck access link that does not work.

I need to return this order, it really did not agree with me.

seems QVC wants to make it impossible to do a return or get your money back.

I also sent many emails .... and feedback on such ... and of course QVC has not replied.

however they continue to bombard me with emails to buy items .... at least 3/day ... even tho' I have unsubscribed to their emails.

what is going on with this company ?

they gave instructions on 'how to return' way below EXCEPT they neglected to include the address you are to send your return to !

again ... because they do no want you to return anything OR get credit back f

Anyone have the address to send items to ?

Re: Returns

DJs mom — Wed, 22 Feb 2023 19:20:30 GMT

@Sister2Sister the address to return an item is listed on the website:

Where do I return an item?

...If you want to ship the item back using your own carrier option, here are the return addresses to use:

Jewelry

RETURNS FROM ALL STATES

QVC, Inc.
Jewelry Returns
2200 TV Road
Florence, SC 29501

All Other Product Types

RETURNS FROM AK, AZ, CA, CO, HI, ID, MT, NM, NV, OR, UT, WA, WY	RETURNS FROM ALL OTHER STATES
QVC, Inc.- Returns Department 853 N. QVC Way Ontario, CA 91764	QVC, Inc. - Returns Department 2200 TV Road Florence, SC 29501