topic Re: Orders sitting IN PROCESS in Suggestion Box

Orders sitting IN PROCESS

Effie54 — Tue, 27 Sep 2022 14:52:31 GMT

I have orders sitting "in process" for days on end. I know everyone is short of help, but I can get an order placed and delivered from companies like bass pro shop, old navy, Kohl's, etc. in a matter of just a few days. Why does it take QVC soooooo long to keep us waiting with orders in process??

Re: Orders sitting IN PROCESS

millieshops — Tue, 27 Sep 2022 15:47:21 GMT

@Effie54 Wouldn't be all be just guessing if we gave you an answer? I think so.

Here's my guess - QVC is getting more orders than they can fill as fast as they come in. None of the other companies you have used run TV shows tha can bring in thousands of orders within one hour - and some days that happens hour after hour.

I also know that just a few years back Amazon had an increase in their orders of 70% which would make people think they made a huge profit, but their bottom line actually dropped that year because they spent all the increase in revenue plus more to make do with fewer workers compared to that increase. (This year Amazon is backing out of the contracts they signed for millions of square feet of new warehouses. QVC isn't alone in being affected by money tightening.)

QVC is a big company, but it's small compared to Walmart and Amazon. Further, it doesn't collect upfront money in membership fees that those 2 do. I don't know Walmart's number, but Amazon earns more than a billion dollars in those fees every year. Free shipping is expensive!

Final comment - Every order I have made with QVC has been in my home by its EDD with a one-day exception when snow covered more than half the US, so I know not to track for several days, and I don't want to pay for shipping whether by a fee or having to buy extra to get to the free level.

Re: Orders sitting IN PROCESS

Rose429 — Tue, 27 Sep 2022 15:57:07 GMT

@Effie54 I have an order in process for 11 days. I would cancel it if I could.

Re: Orders sitting IN PROCESS

chrystaltree — Tue, 27 Sep 2022 15:58:22 GMT

You should call QVC and ask them.

Re: Orders sitting IN PROCESS

RespectLife — Tue, 27 Sep 2022 18:12:57 GMT

Excellent and valid points @millieshops

Well said!

Re: Orders sitting IN PROCESS

RespectLife — Tue, 27 Sep 2022 18:13:35 GMT

@Effie54

If quick delivery is needed, you Know better than to order from QVC!

We all know their shipping issues!!!

Re: Orders sitting IN PROCESS

Judaline — Tue, 27 Sep 2022 18:22:23 GMT

An order I placed 10 days ago says "preparing to ship". I told QVC Social Team to cancel it even tho it said that baloney about 'no changes can be made at this time.' They said they would try-also told me not to refuse it if it ever comes as they can't track it. If I take it to the p.o. they will give me a receipt that I refused it so I will have my proof, but can you just imagine how long that would take them to track it and give me a refund? I'll just return it and get free shipping. If it ever comes.

Re: Orders sitting IN PROCESS

Goodie2shoes — Tue, 27 Sep 2022 21:51:38 GMT

My Denim and Co TSV from 9/20 still says "preparing your order" so it seems things have slowed down again over the past month. My previous orders had been delivered within a few days, not any more. I just received a order yesterday that had been sitting at the post office for 4 days before it was finally delivered.

Re: Orders sitting IN PROCESS

RespectLife — Wed, 28 Sep 2022 12:36:17 GMT

@Judaline

It takes 2-3 days for your credit to be issued IF you are using QVC Easy Returns!!!!!!

NO one has to wait for credits anymore.

Re: Orders sitting IN PROCESS

RespectLife — Wed, 28 Sep 2022 12:37:44 GMT

@Goodie2shoes wrote:
My Denim and Co TSV from 9/20 still says "preparing your order" so it seems things have slowed down again over the past month. My previous orders had been delivered within a few days, not any more. I just received a order yesterday that had been sitting at the post office for 4 days before it was finally delivered.

@Goodie2shoes

That's on the PO, not QVC.

If UPS transfers my order to PO, I can expect 2-3 more days before I see it.

They must be totally understaffed and can't handle the amount of mail and packages going through them.

Re: Orders sitting IN PROCESS

Trinity11 — Thu, 29 Sep 2022 17:49:54 GMT

@RespectLife wrote:
@Judaline

It takes 2-3 days for your credit to be issued IF you are using QVC Easy Returns!!!!!!

NO one has to wait for credits anymore.

Yes, they issue the credit but you don't see it actually credited to your credit card for days on end. They take over a week, almost two weeks to Release the funds back to your card. So refunds are still ridiculously slow...

Re: Orders sitting IN PROCESS

Hoosierdaddy — Wed, 05 Oct 2022 23:31:16 GMT

I use to love to shop here but the processing of my items is taking way too long! Also Counting the days it's traveling via Snail Mail it's a total JOKE! I Will turn to Amazon for free, fast, speedy shipping, of all the beautiful products I need. Returns and exchanges are a breeze. Qvc and Hsn are WAY TOO SLOW!! Going, Going and will soon to be GONE!

Re: Orders sitting IN PROCESS

Flady1 — Thu, 06 Oct 2022 03:46:28 GMT

I think we should be able to cancel orders that are just sitting there!!!

Re: Orders sitting IN PROCESS

membersinceCVN — Mon, 21 Nov 2022 20:48:21 GMT

I ordered a TSV item on 11/15/22. It still shows "in process" for order status. I have contacted customer service and they said that if it hasn't been delivered by 11/26/22 then to call QVC again. I just want to know if there is a problem with the order. I know that during this economy and people not wanting to go back to work that everyone under the sun is short on staff. I wish they would just say that. It's never been this bad before but I'll still wait until the 26th to see if the item gets delivered.

Re: Orders sitting IN PROCESS

membersinceCVN — Thu, 24 Nov 2022 13:45:29 GMT

Today is Thanksgiving, November 24th. My order has been sitting "in process" for 9 days now. I can't cancel the order and I have contacted customer service twice and they say to just wait. I know companies are having staffing issues for one reason or another. I just wish they would say upfront that because of staffing issues, it may take 2 weeks or longer to get your item. I am trying to be respectful to all the employees that are working very hard to take up the slack. I know about working short staffed being an RN that worked in hospitals for 35 years. You do the best you can.

Re: Orders sitting IN PROCESS

SoCal Bred — Fri, 02 Dec 2022 17:13:23 GMT

Placed an order for some bed sheets on Nov 27th, received my order yesterday Dec 1st via US Postal service, my order status still shows 'Preparing your Order.' Anyway, glad I got my order sooner than expected.