topic Re: Shipping delay in Suggestion Box

Shipping delay

Brooklynborn — Mon, 01 Aug 2022 17:18:07 GMT

I ordered something on July 27. It is still ‘in process’, and the website does not allow cancellation because the item is ‘in process’. They take way too long to ship. And they charge a lot. It’s really frustrating, just had to vent

Re: Shipping delay

Knit-Chick — Mon, 01 Aug 2022 17:36:24 GMT

I completely understand! I ordered something 7/12, it has been 'preparing order' for a while. When I called yesterday, I was told there was not an expected ship date. A couple weeks ago I asked to cancel and they said it cannot be canceled. Very frustrating. At this point I just want to cancel, but they won't let me.

Re: Shipping delay

Brooklynborn — Mon, 01 Aug 2022 17:48:17 GMT

Knit-Chic
Thanks for sharing, I feel your pain.
I hope it gets resolved soon for you

Re: Shipping delay

Knit-Chick — Mon, 01 Aug 2022 17:51:00 GMT

@Brooklynborn good luck to you too! I think I'm pretty patien and understanding these days. But this item was 'ready to ship now' when i bought it. Otherwise I wouldn't have ordered. I might be away a bit this month and now have to get someone to watch my porch.

Re: Shipping delay

colleena — Mon, 01 Aug 2022 18:00:16 GMT

@Brooklynborn Sorry for your frustration. I do wonder what was the EDD listed as that usually gives me a hint on what the shipping situation is going to be?

Re: Shipping delay

sunsetbeach — Mon, 01 Aug 2022 18:20:42 GMT

I placed an order for a set of Logo tanks on 7/26 and it is still in preparing your order with an estimated delivery date of 8/3. I seriously doubt it will arrive by Wednesday, if it hasn't even shipped. I had been stalking this set of tanks that had been out of stock in my size forever. Now, its back in stock, so I'm worried my order has gotten stuck This happened to me once before. Oh well, all I can do is wait and hope.

Re: Shipping delay

reviewer from sc — Mon, 01 Aug 2022 19:18:23 GMT

This seems to be the norm for QVC lately. I've learned long ago that you don't order anything from QVC if you're in a hurry to receive the item.

Re: Shipping delay

zitawins — Mon, 01 Aug 2022 19:34:52 GMT

I have to say, in all fairness, that I have not experienced any delays lately. The items actually come so fast I am surprised. Not like Amazon, of course, but certainly within a week.

I live in the midwest, so I don't know if that is part of it. Don't know which warehouse my items are shipped from.

Re: Shipping delay

Heatherscent — Tue, 02 Aug 2022 12:54:38 GMT

I ordered a top in MAY and have been waiting all summer for it and they just canceled it yesterday VERY FRUSTRATING!.................Also ordered from Susan Graver items to be shipped 6/27 still havent received them. I wish they wouldnt show Items they don't have.

@Brooklynborn wrote:
I ordered something on July 27. It is still ‘in process’, and the website does not allow cancellation because the item is ‘in process’. They take way too long to ship. And they charge a lot. It’s really frustrating, just had to vent

Re: Shipping delay

Narby — Sun, 14 Aug 2022 04:25:40 GMT

I agree their shipping sucks. Takes forever for them to process the order. When I order from Amazon or Zappos I get my order in just a few days. If I can find the same item elsewhere I order it there and not qvc. Qvc won’t let you cancel if it’s processing but it can take four or five days for them to even get it to UPS so I don’t know what their problem is. With the price of the shipping they need to do a better job.

Re: Shipping delay

CalminHeart — Sun, 14 Aug 2022 10:09:09 GMT

I don't buy from Q unless there is no other option in the wide world of retail because of their unreliable shipping and returns handling.

I understand and accept the issues with international shipping, product availability, etc. A lot has happened in the last 2.5 years to cause that. But why would I spend or tie up funds with Q due to poor shipping and returns handling? Also, I can almost always find the same or very similar item elsewhere for less money, free shipping, free returns.

A year or so ago, I posted that Eddie Bauer was the only other retailer that took 6-8-10 weeks to process a return. Well, I gave them a try this summer. They changed their returns so the credit is issued after the post office scans in the package. I might buy more from them in the future.