topic Re: Q trouble in Suggestion Box

Q trouble

Judaline — Sun, 24 Jul 2022 12:36:24 GMT

Why do you think you have so many technical problems? I go to a LOT of sites and they never have ANY problems. I see your shopping pages are just fine. Is it maybe that you'd like to get rid of the forums?

Re: Q trouble

millieshops — Sun, 24 Jul 2022 12:53:20 GMT

@Judaline Maybe - I come to the Forum close to every day most mornings, but yesterday was the first time in maybe 5 or 6 years that something I read persuaded me to buy something from QVC I hadn't expected to that day.

Ironically, what persuaded me to order was a thread highly critical of what I ordered!

If the forums were to disappear, for the most part my relationship with QVC would be quite similar to what it is now. I would NOT follow anyone or anything on Facebook, I would not head to its competitors to buy what I buy now.

I've lived through a multitude of changes in my life already. Some very painful, some very annoying, some just uncomfortable. The important aspect of change is to learn to live with it. I wish I knew to whom to attribute this idea, but I just remember the idea was on the wall in a doctor's examining room: "It's important not to wait for the storm to end, but to learn to dance in spite of it."

I'll be okay if QVC decides not to support the Forums although I doubt that's why they haven't fixed them. Because it's so random, I think it's more complicated to fix than we wish it were.

Re: Q trouble

Krimpette — Sun, 24 Jul 2022 13:07:15 GMT

Actually, I can almost understand their inability to fix the problems....the randomness. I'm one of the lucky ones who hasn't had difficulties (yet?). I'd very much miss the forums if they discontinued them. I often look into items posters have mentioned that they have bought. Good advertising for QVC. I've tried the "other" forum, but I just don't care for it.

Re: Q trouble

wagirl — Sun, 24 Jul 2022 13:31:08 GMT

OMG--It took me 6 times scrolling up and down these screens from tech he11-- to finally get here--I did just chat live to someone in CS to ask them when this situation was going to be fixed--she had NO idea of any issues but would look in to it----not that she can do anything ---but told her to go onto the board to see for herself--not that she did----

Re: Q trouble

Judaline — Sun, 24 Jul 2022 14:03:44 GMT

@wagirl wrote:
OMG--It took me 6 times scrolling up and down these screens from tech he11-- to finally get here--I did just chat live to someone in CS to ask them when this situation was going to be fixed--she had NO idea of any issues but would look in to it----not that she can do anything ---but told her to go onto the board to see for herself--not that she did----

She's probably sitting comfortably in her home somewhere in Nebraska and is working from there-clueless.

Re: Q trouble

Venezia — Sun, 24 Jul 2022 14:10:01 GMT

I haven't had any problems with the forums for ages now.

I wonder if it's an issue with different browsers? I'm using MS Edge on my desktop.

The only glitch I consistently hit is, if I want to "like" someone's review of a product or even leave a review of my own. Every time it makes me enter a "new" nickname. I just enter my existing one and hit save. Works every time, but we shouldn't have to do that. It should've been fixed long ago.

Re: Q trouble

San Antonio Gal — Sun, 24 Jul 2022 14:21:30 GMT

@Judaline wrote:
Why do you think you have so many technical problems? I go to a LOT of sites and they never have ANY problems. I see your shopping pages are just fine. Is it maybe that you'd like to get rid of the forums?

@Judaline - Yes, QVC almost eliminated the forums last year. When they decided to keep these forums, there was nothing that stated it would be a permanent thing. They wanted everyone to transition to FB. Maybe this is the beginning of the end of the forums.

Re: Q trouble

Maltichonmom17 — Sun, 24 Jul 2022 14:26:40 GMT

I haven't been able to access the forum for days on Safari but I can by using Chrome. IDK 🤷🏻‍♀️

Re: Q trouble

Judaline — Sun, 24 Jul 2022 14:30:50 GMT

@Maltichonmom17 wrote:
I haven't been able to access the forum for days on Safari but I can by using Chrome. IDK 🤷🏻‍♀️

I think this is where QVC intervenes and says, "See? It's your computer, not ours!"

I have Chrome with no problems. Some people have trouble with Chrome. I don't know how, but the Q has really messed things up this time! "Another fine mess they've got us into!"

Re: Q trouble

meem120 — Sun, 24 Jul 2022 14:41:57 GMT

I highly doubt that the problems with easy pay and the wonky sizing issues have anything to do with the forums. Most of their technical issues have an effect on our ability to order and to make payments. Im sure they wouldnt hurt their ability to sell on purpose.

Re: Q trouble

BlueFinch — Sun, 24 Jul 2022 16:32:26 GMT

@Maltichonmom17 wrote:
I haven't been able to access the forum for days on Safari but I can by using Chrome. IDK 🤷🏻‍♀️

@Maltichonmom17 This makes it clearer that it's not about the search engine we're using, it's with the Q, and random, affecting some and not others.

You're having problems with Safari, while I'm using it now and have had no problems. Others are having problems with Chrome, while you're not.

Why is this happening? Who knows, but we do know that we're low priority for the Q so they may have little motivation to remedy this problem. And, yes, it could be the beginning of a shut-down.

Re: Q trouble

CalminHeart — Mon, 25 Jul 2022 11:42:02 GMT

I doubt Q will do anything to solve the problems. They wanted to get rid of the forums and changed their mind after the outcry. Having worked in IT for many years, that was the death knell for most system fixes.

Re: Q trouble

Rockycoast — Tue, 26 Jul 2022 11:36:03 GMT

I was thinking about this too. So many problems with their website, shipping, ordering, quality, pricing, CS, lackluster sales and not fixing the problems for years. People have been complaining for years.

Could it be TPTB just want to go to all streaming. Why put money into something if you will eventually get rid of it? Sooner rather that later. I personally don't think the Q is going to be a television program as it is now in 5 years or less. Just streaming/online sales.