topic Re: Change to my order in Suggestion Box

Change to my order

cak1 — Mon, 13 Jun 2022 17:19:20 GMT

Please give us all till midnight in each time zone to cancel or make changes of any kind to our orders! As long as it often takes you to send orders out any way, waiting at least until 12:01 AM in my time zone (1 AM EST) to start processing them isn't going to hurt one little thing! And can also wind up saving both you AND I some $$ in the long run...we can all use that.

Re: Change to my order

Mz iMac — Mon, 13 Jun 2022 17:50:36 GMT

@cak1 That is an excellent idea. 👍🏾

Re: Change to my order

cjm61 — Mon, 13 Jun 2022 18:25:27 GMT

@cak1 I understand where you're coming from. I doubt that would happen since there is no way of them knowing your exact time zone you are presently in. I split 1/2 time in one home and the other home is a 3-hour time zone difference. I use the same computer to order. They wouldn't possibly know what time zone I am in. However, I do feel a better policy is to give 24 hours from the time the order was placed to make changes.

Re: Change to my order

moonandthestars — Mon, 13 Jun 2022 18:32:45 GMT

@cak1 I agree with you - it would be nice, and they are able to do that on HSN but not on qvc - not sure why. It would be good to have at least a few hours! Or maybe we do and I'm not aware of it ......?

Re: Change to my order

Sooner — Tue, 14 Jun 2022 20:05:29 GMT

@moonandthestars wrote:
@cak1 I agree with you - it would be nice, and they are able to do that on HSN but not on qvc - not sure why. It would be good to have at least a few hours! Or maybe we do and I'm not aware of it ......?

@moonandthestars We used to be able to cancel and it is simply absurd not to! Obviously they make money off retuns or they would do this. And then some forget to return or just keep it--which they hope for.

Re: Change to my order

MariaRose — Fri, 01 Jul 2022 23:40:10 GMT

I agree QVC could give customers a minimum number of hours, perhaps 4, for any change or cancellation. I have attempted a change a couple hours after placing the order. The order is "in process" so no changes can be made. And yet, it takes up to 3 weeks to receive the order. I agree some small grace period would benefit both QVC and their customers.