topic Re: rday Re: Returns in Suggestion Box

Returns

Flintstone — Tue, 14 Jun 2022 04:16:03 GMT

Why can't you fix the problem with printing a return label? I suggest you upgrade your technology department with all the problems you have been experiencing lately.

Re: Returns

spumoni99 — Tue, 14 Jun 2022 10:34:05 GMT

This is a customer discussion forum so not sure who this is directed at?

rday Re: Returns

Litlbitcountry — Tue, 14 Jun 2022 11:57:41 GMT

Had the same problem yesterday printing a return label. Called customer service and they emailed me one right away. Of course, it would be ideal if they would include an invoice with a return label attached in the box when it is shipped, but .....

Re: rday Re: Returns

Eileen in Virginia — Tue, 14 Jun 2022 13:15:15 GMT

I had this problem last week, except Customer Service never emailed me the return label as they promised. I found a label from another item that was sent from the same QVC warehouse. BTW, it cost $1 more to send the return from the Post Office than it would have using a label that should have been included with the item.

Re: rday Re: Returns

RespectLife — Tue, 14 Jun 2022 13:21:00 GMT

@Eileen in Virginia wrote:
I had this problem last week, except Customer Service never emailed me the return label as they promised. I found a label from another item that was sent from the same QVC warehouse. BTW, it cost $1 more to send the return from the Post Office than it would have using a label that should have been included with the item.

@Eileen in Virginia

The few returns I thought I would save paying myself...nope!

Just like you said, I paid more than the label!!! Shocking, cuZ one item was a tiny brallette

If you are trying to print your own label, so NOT fill out the info.

Just keep hitting continue til u get to the Print Label bar. That had worked for me.

Re: Returns

Kachina624 — Tue, 14 Jun 2022 14:09:24 GMT

@Flintstone wrote:
Why can't you fix the problem with printing a return label? I suggest you upgrade your technology department with all the problems you have been experiencing lately.

@Flintstone Maybe they don't want to fix it?

Re: Returns

w2orjetdoc — Sun, 19 Jun 2022 17:20:43 GMT

The problem is that QVC has decided NOT to send a return label in the package. You have to either print it yourself or if you do not have the capability to print, you have to request that one be mailed via snail mail to you! That is not conjecture but rather from the mouth of a Customer Service Rep.

Re: Returns

Dogmomatqvc — Sun, 14 May 2023 02:48:08 GMT

I have always gotten a return label in my packages. Maybe some don't get the labels because they return too many items verses what they keep